CRM Systems Manager

Colonial Group; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

Colonial Group is seeking a CRM System Manager to oversee Salesforce implementation and ongoing administration for Sales, Marketing, and other departments. The role reports to the Director, Information Technology and will manage configuration, data governance, and integrations with key business systems.

The candidate will lead security, onboarding, and change control while driving user adoption and building dashboards for stakeholders across the organization.

Qualifications

• Bachelor-level or higher in CS/IT/InfoMgmt with related experience.
• Salesforce Admin certification is required; Developer cert is an asset.
• 5+ years in Salesforce administration (Sales/Service Cloud).
• 3+ years with Salesforce integrations using APIs and web services.

Responsibilities

• Serve as primary administrator and support for the CRM solution.
• Partner with Sales and users to drive adoption and effective usage.
• Analyze CRM effectiveness and develop strategies for improvement.
• Translate business needs into effective CRM solutions and integrations.
• Design, build, test and deploy platform enhancements.

Skills

Communication

Problem solving

Project management

Independent work

Education

Postsecondary education in Computer Science / IT / Information Management

Salesforce Administrator Certification

Salesforce Developer Certification (asset)

Tools

Salesforce

Data Loader

SOQL & Triggers

REST/SOAP APIs

Smartsheet

Office 365

Job description

Reporting to the Director, Information Technology, the CRM System Manager will play a critical role in the implementation and maintenance of CRM solution (Salesforce) for Sales, Marketing, and other departments.

The CRM System Manager will be responsible for the administration, configuration, data management and integration of this CRM solution with other key business systems.

Key Accountabilities:

• Serve as primary administrator and support for CRM solution.
• Partner closely with Sales team and other users to drive adoption and effective usage/understanding of the platform.
• Reviews and analyzes the effectiveness and efficiency of CRM solution, and develops strategies for improving or further leveraging this system.
• Interprets a variety of disparate business needs and translates these into an effective recommended solution plus a number of alternative solutions.
• Develops solutions with clear and comprehensive business requirements that can be used effectively for systems development, configuration, or integration.
• Liaises with assigned business areas, to prioritize system work requests by focusing on value derived from work and alignment with corporate objectives.
• Manage reports and dashboards for a variety of stakeholders.
• Design, document, build, test and deploy platform enhancements.
• Manage user onboarding and security.
• Work within sandbox environments to maintain system integrity.
• Leads configuration and integration updates.
• Ensures change control processes are followed for system configuration and updates.

Skills, Experience and Education Required

• Postsecondary education in Computer Science, Information Technology, or Information Management Systems along with equivalent work experience
• Minimum 5+ years of experience in Salesforce administration related to Sales and Service cloud
• Minimum 3+ years of experience with Salesforce integrations, APIs and web services (SOAP or REST)
• Certified Salesforce Administrator (must) and Salesforce Certified Developer required (asset)
• Demonstrated proficiency in the use of data management tools such as Data loader
• Experience working with other Salesforce platform applications (i.e., Smartsheet)
• Strong understanding of programming logic and constructs, specifically in Salesforce, Force.com, SOQL, triggers and their use in software development
• Strong knowledge of CRM software quality assurance best practices and methodologies
• Excellent verbal and written communication skills
• Excellent problem-solving skills
• Ability to work both independently and with other team members
• Strong organizational, planning and project management skills
• Good understanding of SQL based applications and systems
• Proficiency in use of Office 365

Nice to Have(s)

• Previous experience in a manufacturing environment is an asset