CRM Project Manager

Monks; Canada; On-site; CAD 95,000 - 115,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Holidays

Job summary

Monks is seeking a CRM Project Manager to lead cross-functional teams in delivering CRM platform implementations and managed services for NAMER clients. You will drive project plans, budgets, and stakeholder communications to ensure on-time, on-budget delivery.

The role requires strong leadership, collaboration across functions, and the ability to coordinate multiple work streams. A commitment to ongoing professional development and flexible hours to support EST are expected.

Qualifications

• 5+ years of applicable project management experience in CRM and enterprise platform implementations or CRM managed services.
• Demonstrated abilities in organization, project planning, and effective communication (both written and verbal).
• Experience leading projects with multiple work streams or multiple projects concurrently.
• Experience working with people in a collaborative environment and coordinating with various cross-functional stakeholders.
• Demonstrated ability for self-directed learning, including acquiring certifications, accreditations, and platform badges.
• Ability to work flexible hours tailored to support the NAMER region (prioritizing EST).
• Client Kickoff & Meeting Cadence Management: Experience scheduling and running structured internal and external kickoffs (maintaining proper lead times), managing stakeholder discovery workshops, and leading formal SOW Gap Review milestones.

Responsibilities

• Act as the primary contact after pre-sales handoff to delivery, leading client engagements and managing expectations.
• Lead multiple small to medium projects with low to medium complexity, or act as the fully allocated PM for a higher complexity project.
• Create and manage project plans, monitor progress, manage allocated hours, and oversee project budget.
• Communicate project status, risks, and issues effectively to client stakeholders.
• Lead project teams to follow best practices related to work product delivery, documentation, and communication.
• Resolve client escalations smoothly, pulling in inputs from internal senior team members.
• Conduct gap analyses between discovery requirements and the signed SOW, identifying gaps and preparing structured resolution options.
• Take ownership across the five core project phases—Onboard, Discover, Design, Develop, Deliver—with milestone exit criteria.
• Provide indirect (and potentially direct) leadership over CRM team members, offering feedback on their work and deliverables.

Skills

Project management

CRM deployments

Lead cross-functional teams

Communication

Self-directed learning

Tools

JIRA

JIRA boards

Job description

Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website ( monks.com/careers ).

About the Role

Monks is a trusted Salesforce Consulting Partner helping organizations grow faster and create deeper customer connections through their CRM platforms. We are seeking a highly motivated and organized CRM Project Manager to join our NAMER team focused on delivering CRM Platform Implementations and Managed Services solutions to our global clients.

As a CRM Project Manager, you will hold a critical project and people leadership role responsible for the progress and success of one or more projects. This could include leading full project scopes (SOWs) or specific SOWs within a broader Enterprise Project. You will manage customer expectations and organize processes for the success of the operation, ensuring communication flows seamlessly between all internal and external stakeholders.

This position involves leading cross-functional teams and managing administrative project tasks, project budgets, and allocated hours in tools such as JIRA (or client-provided management tools). You will also have indirect and potentially direct leadership over team members, providing important feedback on their work and supporting their professional development.

Responsibilities:

Client & Technical Delivery:

• Acts as the primary point of contact following pre-sales handoff to delivery, leading client engagements and managing expectations with a strong background in facilitating meetings and team leadership.
• Lead multiple small to medium projects with low to medium complexity, or act as the fully allocated project manager for a higher complexity project.
• Create and manage project plans, monitoring progress, managing allocated hours, and overseeing project budget.
• Communicate project status, risks, and issues effectively to client stakeholders.
• Lead project teams to follow best practices related to work product delivery, documentation, and communication, meeting project needs and client expectations.
• Resolve client escalations smoothly, pulling in inputs from internal senior team members when necessary.
• SOW Alignment & Gap Management: Conduct gap analyses between discovery requirements and the signed Statement of Work (SOW), identifying scope, assumption, and interpretation gaps, and preparing structured resolution options (including Change Requests).
• Structured Lifecycle Phase Execution: Take clear ownership across the five core project phases—Onboard, Discover, Design, Develop, and Deliver—with emphasis on milestone exit criteria.
• Provide indirect leadership over CRM team members, including architects, developers, consultants, data analysts, lifecycle strategists, and other roles allocated to your projects, offering actionable feedback on their work and deliverables.
• Can act as a direct leader to designated team members, supporting them and providing consistent feedback to aid their career development.

Practice Development & PMO Processes:

• Comply with defined PMO processes applicable to your projects, while providing feedback and cooperating on PMO process improvements and optimizations.
• Articulate practice capabilities, offerings, and value propositions to clients.
• Contribute to practice thought leadership and offerings, and participate in internal or external practice events and training.
• Stay current on the latest project management learning, methodologies, and market trends.
• PMO Governance & Tooling: Maintain standardized project artifacts and tools, including lean RAID logs, Decision Trackers, JIRA boards, and shared repository structures.

About You

The essentials:

• 5+ years of applicable project management experience in CRM and enterprise platform implementations or CRM managed services.
• Demonstrated abilities in organization, project planning, and effective communication (both written and verbal).
• Experience leading projects with multiple work streams or multiple projects concurrently.
• Experience working with people in a collaborative environment and coordinating with various cross-functional stakeholders.
• Demonstrated ability for self-directed learning, including acquiring certifications, accreditations, and platform badges.
• Ability to work flexible hours tailored to support the NAMER region (prioritizing EST).
• Client Kickoff & Meeting Cadence Management: Experience scheduling and running structured internal and external kickoffs (maintaining proper lead times), managing stakeholder discovery workshops, and leading formal SOW Gap Review milestones.
• Resource & Dependency Tracking: Overseeing cross-functional small team execution, tracking team member bandwidth, and proactively managing risks, issues, and dependencies.

Not a Must but a Plus:

• Relevant certifications such as PMP, Certified Scrum Master (CSM), or Salesforce Administrator.
• Experience with vendor management and third-party partner integration.
• Proficiency in advanced project management tools and complex Jira workflows/reporting.
• Strong cross-cultural communication and soft skills for working with global client teams.

This role is subject to our Return to Office (RTO) policy. If you reside within a commutable distance of one of our office locations, you will be expected to work from the office a set number of days per week. The specific details, including the number of required office days, will be in accordance with the company’s then-current RTO policy, which is subject to change from time to time.

What We Offer

• Excellent, full coverage medical, dental, and vision insurance - more about our coverage here !
• Generous PTO and 15 company-wide holidays
• 401k with company contribution
• Paid parental leave
• Work-life balance with an emphasis on personal well-being
• Career growth in a disruptor space & entrepreneurial opportunities within the Monks network
• A globally diverse & inclusive culture with employee resource groups such as S4 Melanin, Pride.Monks, Cultura.Monks, and more!
• Authentic commitment to DEI efforts and sustainable growth. (Why Sir Martin Sorrell signed The Climate Pledge here !)

This role is subject to our Return to Office (RTO) policy. If you reside within a commutable distance of one of our office locations, you will be expected to work from the office a set number of days per week. The specific details, including the number of required office days, will be in accordance with the company’s then-current RTO policy, which is subject to change from time to time.

Monks has provided a compensation range that represents its good faith estimate of what Monks may pay for the position at the time of posting. Monks may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on job-related factors, but not based on a candidate’s sex or any other protected status.

Salary Range: $95,000—$115,000 CAD

About Monks

Monks is the global, digital-first, data-driven, unitary operating brand of S4Capital plc, where our culture centers on how we show up for the work and for one another. That begins with the commitment to strive for mastery—taking deep pride in our craft and creating work that sets the bar. In everyday execution, we drive momentum by choosing bold action rather than waiting for certainty. Above all, our teams are stronger together, bringing diverse perspectives into a unified team that communicates with clarity, trust, and mutual respect.

This commitment to craft and innovation translates directly into widespread industry acclaim: Monks was named a Contender in The Forrester Wave™: Global Marketing Services and a leader in the 2026 Gartner® Magic Quadrant™ for Global Digital Marketing Agencies. It ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization (2025), Monks was also awarded Business Intelligence Group’s 2026 Excellence in Artificial Intelligence Award in the Human-Machine Interaction Team category. Additionally, Monks.Flow earned AI-based Marketing Solution of the Year at the 2026 AI Breakthrough Awards and a 2026 Global Generative AI Award in the Agentic Marketing Innovation category. Finally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with the world around us.

At Monks, we are committed to protecting your personal information. As part of our recruitment process, we collect and process personal data to evaluate your application and communicate with you. To understand how we handle your information, including the types of data we collect, how we use it, and your rights, please read our Monks Candidate Privacy Notice . We encourage you to review this notice to ensure you are fully informed about how your data will be managed during your application process.

Monks does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.