CRM & IC Manager

SUN PHARMA; Mississauga; Hybrid; CAD 100,000 - 122,000; Full time

Job summary

Sun Pharma is seeking a data analytics professional to oversee CRM and IC planning across Canada IM and GRx. The role collaborates with Brand Management, leads cross-functional analytics initiatives, and develops dashboards to drive field performance insights.

The position requires advanced analytics, data governance, and proficiency in Python, SQL, and CRM systems to translate data into actionable business strategies.

Qualifications

• 7+ years of experience in data analytics within the pharmaceutical industry.
• Proficiency in Python and SQL and CRM systems.
• Strong governance, data quality, and reporting best practices.
• Excellent communication and stakeholder management skills.

Responsibilities

• Provide CRM oversight and IC plan development and implementation.
• Lead analytics initiatives from planning through delivery with CRM focus.
• Design scalable data models and workflows with data engineering teams.
• Develop dashboards and metrics to enable performance insights.

Skills

Python

SQL

CRM analytics

Data visualization

Stakeholder management

Communication skills

Microsoft Office

French language

Tools

Power BI

Excel

Tableau

PowerPoint

Job description

Driven by a bold pursuit of science and fueled by an unwavering commitment to patients, Sun Pharma is a leading global pharmaceutical company, providing high-quality medicines trusted by healthcare professionals and patients.

As part of our mission to Reach People and Touch Lives, we deliver Innovative Medicines, Generics and Consumer Healthcare products that improve the lives of millions of people. With a broadly diversified portfolio of products that span multiple therapeutic areas, we improve access to effective, affordable treatments that promote better health and well-being.

Job purpose

The successful candidate will work across the Canada Innovative Medicine (IM) and Generics (GRx) business to provide CRM oversight and IC plan development and implementation. Additionally, identify potential marketplace opportunities based on CRM analysis and salesforce structure and program developments. The candidate will work collaboratively with Brand Management and GRx business leaders and other cross functional members to synthesize findings into actionable insights is critical to this role. In addition, she/he will bring a comprehensive outside-in perspective to shape Brand and/or New Product strategies impacting field performance. The deliverables are to manage vendors, design, update and maintain and extract key data sets to enable metrics on performance, targets, field planning and events (CRM system). The candidate will develop systematic performance metrics reports/dashboards and verify IC payouts based on reward on performance planning.

Duties and responsibilities

• Drive comprehensive outside-in strategic perspective bringing value adding insights on patients, customers, competitors, payers and regulators. Strong focus on analytics and performance metrics.
• Integrate research, intelligence, analytics and intuition to generate insights that enable fact based decision making
• Lead cross-functional analytics initiatives from planning through delivery, ensuring alignment with business priorities. CRM system and IC planning.
• Translate business needs into data-driven solutions across multiple domains
• Collaborate with data engineering teams to design scalable data models and workflows
• Partner with data scientists and analysts to drive insights, machine learning deployment, and automation use cases
• Support data governance processes, including stewardship, lineage, and data quality frameworks
• Establish standards for data documentation and governance across the data lifecycle- CRM and IC planning
• Oversee development and maintenance of dashboards to deliver actionable insights to stakeholders
• Metrics development for insights and actions- field performance

Additional responsibility (Only applicable to customer facing roles)

Report any adverse event received from customers for company products to the pharmacovigilance department / Drug Safety on the same day or within 1 business day

Qualifications

• 7+ years of experience in data analytics or related fields within the pharmaceutical industry is required
• Proven ability to manage complex data projects across multiple stakeholders
• Proficiency in Python and SQL/CRM systems
• Strong understanding of data engineering, analytics lifecycle, governance, and reporting best practices
• Strong communication, organizational, and stakeholder management skill
• Superior analytical skills – high comfort in using tools (eg Excel) to analyze and visualize data via standard tools/charting methods; ability to effectively present and defend analyses
• Project Management Excellence in facilitation, cross functional teams within a high matrix environment
• Demonstrated ability to manage multiple projects simultaneously
• Able to engage and interact effectively with leadership; understand show to read audience and customize approach accordingly
• Deals well with ambiguity / intensity – operates well in a fast-paced environment driven by leadership requests and evolving needs of the franchise
• Accountable: makes things happen; takes responsibility for execution; speaks up and voices opinion
• Strong analytic skills, administrative and attention to detail
• Strong interpersonal and communication skills
• Proficiency in Microsoft office suite tools such as Excel, PowerPoint, and basic analytics platforms
• Proficiency in the French language is an asset

Working conditions

Hybrid 3 days a week in Mississauga

Physical requirements

Office – 3 days a week

Direct reports

NA

This posting is for an existing vacancy.

The presently-anticipated base compensation pay range for this position is $100,000 to $122,000. Actual base compensation may vary based on a number of factors, including but not limited to geographical location and experience. In addition, this position is part of the Annual Performance Bonus Plan. Employees are eligible to participate in Company employee benefit programs which include medical, dental and vision coverage; life insurance; RRSP savings plan; and the employee assistance program. Employees also receive various paid time off benefits, including vacation time and sick time.

• medical, dental and vision coverage
• life insurance
• RRSP savings plan
• the employee assistance program
• Annual Performance Bonus Plan
• vacation time
• sick time

The compensation and benefits described above are subject to the terms and conditions of any governing plans, policies, practices, agreements, or other materials or documents as in effect from time to time, including but not limited to terms and conditions regarding eligibility. If hired, the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company, or individual department/team performance, and market factors.

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees as assigned to this job. Nothing herein shall preclude the employer from changing these duties from time to time and assigning comparable duties or other duties commensurate with the experience and background of the incumbent(s).

We provide equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, ethnic origin, citizenship, ancestry, sex, age, marital status, family status, physical or mental disability, gender identity, gender expression or any other ground protected by applicable human rights legislation.

The Company does not use artificial intelligence to screen, assess or select applicants.

Notice to Agency and Search Firm Representatives: Sun Pharmaceuticals Industries, Inc. (Sun) is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Sun employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Sun. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.