CRM & Customer Experience Specialist

The Regional Municipality of York; Richmond Hill; On-site; CAD 50,000 - 70,000; Full time

Job summary

A regional government body in York Region is seeking an experienced Customer Experience Coordinator to manage customer complaints and feedback through CRM systems. The ideal candidate should have a background in business administration with experience in complaint resolution and training. This role requires strong analytical, project management, and communication skills, along with proficiency in CRM software.

Qualifications

• Successful completion of a College Diploma in Business Administration or a related field.
• Demonstrated complaint resolution experience.
• Strong analytical skills to identify trends and statistics.

Responsibilities

• Monitor and maintain email channels for customer feedback.
• Analyze CRM data to identify improvement trends.
• Prepare and facilitate CRM training for new employees.

Skills

Complaint resolution experience

Analytical skills

Project management

Communication skills

Organizational skills

Interpersonal skills

Windows/Mac OS proficiency

Education

College Diploma in Business Administration or related field

Tools

MS Office applications

CRM software

Job description

A regional government body in York Region is seeking an experienced Customer Experience Coordinator to manage customer complaints and feedback through CRM systems. The ideal candidate should have a background in business administration with experience in complaint resolution and training. This role requires strong analytical, project management, and communication skills, along with proficiency in CRM software.