Critical Parts Expeditor

Sandvik; Surrey; On-site; CAD 30,000 - 60,000; Full time

Job summary

A global industrial leader is seeking a Critical Parts Expeditor in Lively, ON. The role involves managing customer backlog and sourcing parts to ensure high customer satisfaction. The ideal candidate has over 5 years of experience, strong problem-solving skills, and excellent communication abilities. Join a dynamic team and contribute to impactful business performance.

Benefits

Comprehensive compensation package

Pension plan with matching

Health, dental, life, and disability benefits

Qualifications

• Minimum of 5 years of relevant experience working in a related discipline.
• Technical knowledge and understanding of the relevant industry.
• Strong written and verbal communication skills.

Responsibilities

• Manage and oversee the Parts & Service division customer backlog.
• Resolve sourcing issues and maintain communication with vendors.
• Support the Order Desk and Sales Team.

Skills

Parts expediting experience

Problem-solving skills

Customer service focus

Strong computer literacy

Time management skills

Tools

Microsoft Excel

Job description

Sandvik Mining is seeking a

Critical Parts Expeditor

Location Lively, ON

At Sandvik, we offer you a world of opportunities. Our diverse businesses and global network enable you to explore your potential and thrive. We recognize your performance and offer various ways to fuel your growth towards exceptional achievements.

Currently we have an opening for a Critical Parts Expeditor. The Critical Parts Expeditor is responsible for increasing customer satisfaction through reducing response time for machine down orders, long lead times, and rectifying sourcing issues.

Are you experienced with parts expediting? We want to hear from you!

While searching for the best opportunity for yourself today, we are already thinking ahead of your future tomorrow. So now we challenge you to take it one step further and apply!

What you will be doing

Manage and oversee the Parts & Service division customer backlog.

Manage critical unit down orders, expedite, and outsource parts as necessary from local warehouses and vendors.

Review potential sourcing issues daily and resolve accordingly.

Initiate and maintain ongoing open communication with vendors and internal key stakeholders to verify, escape or correct information.

Respond to and resolve Parts Inquiries through follow up with vendors regarding ETAs, no longer available parts, and potential alternative part solutions.

Identify process and systems improvement opportunities and propose continuous improvement activities.

Provide active support to the Order Desk and Sales Team.

Perform other related duties as assigned by manager

Environmental Health and Safety

We are ethical and compliant, dedicated to health, safety, and sustainability. We put health and safety first!

What you will bring along

Minimum of 5 years of relevant experience working in a related discipline.

Industry experience is an asset.

Technical Knowledge and understanding of the relevant industry.

Strong problem-solving skills.

Strong computer literacy, including but not limited to Microsoft Excel.

Strong customer service focus.

Proactive with demonstrated initiative.

Excellent written and verbal communication skills.

Ability to work as part of an integrated, broad team.

Highly developed time management and organizational skills.

In return for your passion and drive we will offer you…

The opportunity to make an impact on our business performance.

The opportunity to be part of an ambitious team, in an industry leading business.

The opportunity to reach your full potential.

Ongoing development and training.

An excellent comprehensive compensation package including a pension plan with matching, competitive health, dental, life and disability benefits.