Crisis Intervention Worker (RW) - Lurana Shelter

Catholic Social Services; Edmonton; On-site; CAD 33,000 - 38,000; Part time

Benefits offered by this job

Flexible schedule

Supportive working environment

Comprehensive benefits when eligible

Job summary

Catholic Social Services is seeking a Casual (Replacement) Crisis Intervention Worker for the Lurana Shelter in Edmonton. The role involves delivering client-centered care, crisis support, and program coverage across shelter pods, including overnight shifts.

Availability for a minimum of two shifts per month is required. The successful candidate will have a human services background, be able to navigate a high-stress environment, and maintain strict confidentiality while supporting women and

Qualifications

• Diploma or degree in human services or equivalent required.
• Three years of experience with women and children affected by family violence preferred.
• Ability to work across shelter programs and cover shifts as needed.
• Willingness to operate in a fast-paced, high-stress environment while maintaining confidentiality.

Responsibilities

• Assess risk and implement risk management per agency protocol.
• Advocate for social justice and reduce barriers to services for women and children.
• Manage residential operations: room changes, meetings, and housekeeping duties.
• Provide shelter orientation, crisis intervention, and supportive referrals.
• Document crisis calls and referrals with appropriate entries in the system.
• Collaborate with community partners and maintain professional relationships.

Skills

Diplomacy

Conflict resolution

Teamwork

Communication

Resourcefulness

Organizational skills

Education

Diploma/Degree in human services or equivalent

Social Work degree preferable

Tools

ShareVision

Job description

Catholic Social Services is currently seeking a Casual (Replacement) position, Crisis Intervention Worker in EDMONTON to join our Lurana Shelter team. Providing excellent client-centered care, you are confident, thoughtful, and motivated to achieve success when supporting others in your community!

The successful candidate must be available to pick up a minimum of two shifts per month. Average Daily Hours Hours will depend on the needs of the programs and may range from 8-12 hours per shift. As this is a casual position, there is no set schedule. The ideal candidate will be familiar with all programs operating within the shelter pods (Lurana, Katherine Drexal Place, St. Josephine and LaSalle) and be able to provide coverage across programs as needed, helping to fill staffing gaps during overnight shift.

Job application closing date: October 11, 2026.

Program Overview

Lurana Shelter is a first stage shelter for women and their children fleeing family violence. Providing safety, physical, psychological and spiritual care to them during their stay in Lurana.

Job Summary

• Assess the risk and vulnerability of the individual and respond with appropriate risk management strategies, adhering to agency protocol.
• Advocacy for social justice and reducing barriers to women and their children in accessing services.
• Residential management – conflict resolution, facilitation of room changes, facilitation of house meetings, packing and storage of personal belongings, cleaning of rooms and getting it ready for incoming families.
• Provide shelter orientation, support and crisis intervention from an empathic and non-judgmental stance to all individuals seeking service from the shelter inclusive of walk-in clients
• Provide telephone and walk-in crisis support to individuals who are seeking assistance through the crisis line and who may not be accessing services as a residential client at the shelter. Crisis Workers will facilitate referrals to the ICM Team. Ensure all crisis calls are entered in platform with appropriate referrals given.
• Demonstrate professionalism and a willingness to collaborate with community partners through investment in the development of working relationships.
• Act as a liaison between Lurana Shelter, residents, other community members and service providers
• Provide accurate referrals and demonstrate a comprehensive knowledge of community resources as well as the programming available through the shelter and internally and externally.
• Provide a complete, concise and accurate shift change and contribute to the Crisis Worker Communication binder consistently. Information relating to risk will be communicated to management and to teammates as priority for safety and monitoring.
• Maintain accurate files and case notes demonstrating appropriate, objective, professional standards of documentation.
• Ensure and maintain resident confidentiality – communicating the limits to confidentiality to all clients during service provision.
• Maintain accurate statistics of residents and children
• Comply with ALL assigned shift duties inclusive of housekeeping chores
• Comply with ALL policies and procedures of the shelter to ensure operations function safely and the dignity of clients and staff is respected.
• Provide orientation, support and supervision to new employees, practicum students and volunteers as required.
• Attend all staff meetings and in service training
• Ensure serious occurrence reports and all Incident reports are logged into Sharevision for access by Team Leader and Program Managers
• Perform other duties as required

What This Job Requires

• Diploma/Degree in human services or equivalent, Social Work degree is preferable
• Three (3) years of experience in working with women and children experiencing family violence who may have complex needs

The ideal candidate will have an organized and compassionate approach to the work, strong independent/team work skills, a commitment to developing positive supporting relationships, and experience supporting families. Other qualifications include:

• A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.
• Excellent teamwork and team building skills.
• High degree of resourcefulness, flexibility, and adaptability.
• Able to effectively communicate both verbally and in writing.
• Strong knowledge of intimate partner violence, risk assessment, safety planning, trauma-informed care and harm reduction
• Strong knowledge of case management and community resources
• Must be non-judgmental and empathic and dedicated to the pursuit of social justice
• Must have the ability to work in a highly stressful and non-structured environment
• Strong written and verbal communication skills
• Strong organizational and interpersonal skills
• Confidentiality an absolute requirement
• Police Information Check including vulnerable sector search, and Intervention Record Check current within six (6) months

Police Information Check including vulnerable sector search, and Intervention Record Check are conditions of employment and the financial responsibility of the candidate.

What We Offer

• The salary for this position is $24.21 to $27.24 per hour based on qualifications and experience.
• We offer flexibility and supportive working environment.
• Comprehensive benefit options when eligible
• Work within a highly collaborative, team-oriented organization, where your ideas are heard, and you can see your impact daily.
• Growth Opportunities: apply and grow your skills within a dynamic, innovative and expanding Agency that is taking a leadership role in our industry.

About Catholic Social Services

You will be joining an established Agency that is guided by faith to care for and bring hope to people in need with humility, compassion and respect.

With 65 years of service delivery experience, Catholic Social Services is one of the largest multi-function social services agencies in Canada, with nearly 2000 staff, and hundreds of volunteers delivering over 100 different programs to people in need throughout Central Alberta and Edmonton.

Our values are at the core of everything we do!

• Humility: We acknowledge with gratitude our human abilities and limitations. We demonstrate humility by doing the best that we can with the resources that we have.
• Compassion: We respond to people in need with love. We demonstrate our compassion by caring for people without judgment and without condition.
• Respect: We demonstrate our respect by being personally present, open and attentive to those we care for and by honouring their dignity and freedom.

We thank all applicants. Only candidates selected for an interview will be contacted.

Catholic Social Services is committed to fostering a diverse and representative workforce.

In an effort to enrich our agency and reflect the communities we serve, we welcome applications from qualified individuals of all diverse groups and backgrounds.