Credit Counsellor: Guide Clients to Smart Debt Solutions

Canadian Imperial Bank of Commerce; Vancouver; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A leading financial institution is seeking a Credit Counsellor in Vancouver to engage with clients regarding repayment options and outstanding debts. This role emphasizes client connection and involves assessing profiles to offer tailored solutions. The position starts on-site with potential for remote work after training. Ideal candidates will have strong analytical skills and a passion for customer service.

Benefits

Competitive salary

Defined benefit pension plan

Employee share purchase plan

Wellbeing support

Vacation offering

Qualifications

• Passionate about client engagement with a desire to help clients resolve debts.
• Ability to work independently in a structured environment.
• Strong problem-solving skills to identify client needs.

Responsibilities

• Connect with clients to discuss repayment options and resolve debts.
• Assess client profiles to understand missed payments.
• Ensure clients understand their contractual obligations.

Skills

Analytical Thinking

Business Operations

Collections Management

Customer Education

Customer Service

Debt Collection Litigation

Negotiation

Recovery Services

Job description

A leading financial institution is seeking a Credit Counsellor in Vancouver to engage with clients regarding repayment options and outstanding debts. This role emphasizes client connection and involves assessing profiles to offer tailored solutions. The position starts on-site with potential for remote work after training. Ideal candidates will have strong analytical skills and a passion for customer service.