Credit & Collections Supervisor — Utilities, Community Impact

GrandBridge Corporation; Brantford; On-site; CAD 75,000 - 90,000; Full time

Job summary

An investment holding company in Ontario seeks a Supervisor for Credit & Collections to manage billing operations and enhance customer experience. The ideal candidate has a college diploma in Business Administration and significant experience in the electricity industry. This role requires strong leadership and analytical skills. Competitive benefits are offered, including a comprehensive employer-paid benefits package and professional development opportunities.

Benefits

Employer Paid Benefits Package

Training and Educational Reimbursement Programs

Professional Development & Career Opportunities

Wellness Resources & Healthy Lifestyle Incentives

Employee and Family Assistance Program

Opportunities for Community Involvement

Qualifications

• Minimum of 5 years of experience in Ontario LDC Customer Service.
• Comprehensive knowledge of Ontario’s electricity industry.
• Experience in a rate-regulated industry.

Responsibilities

• Oversee credit and collections operations for timely resolution of customer arrears.
• Lead and mentor the Credit & Collections team.
• Ensure compliance with utility regulations.

Skills

Analytical skills

Communication skills

Leadership abilities

Education

College diploma in Business Administration

Tools

Microsoft Office Suite

Harris NorthStar CIS

Job description

An investment holding company in Ontario seeks a Supervisor for Credit & Collections to manage billing operations and enhance customer experience. The ideal candidate has a college diploma in Business Administration and significant experience in the electricity industry. This role requires strong leadership and analytical skills. Competitive benefits are offered, including a comprehensive employer-paid benefits package and professional development opportunities.