Credit & Collections Supervisor: Lead Team, Optimize Recoveries

The MEARIE Group; Brantford; On-site; CAD 70,000 - 90,000; Full time

Job summary

A dynamic energy company in Brantford, Ontario, is seeking a Supervisor, Credit & Collections. In this role, you will oversee credit operations and lead a team to enhance customer experience while ensuring compliance with all regulatory standards. Candidates should have a college diploma or equivalent experience in Ontario LDC Customer Service, and strong analytical and leadership skills are essential. The position comes with a comprehensive benefits package and opportunities for professional development.

Benefits

Employer Paid Benefits Package

OMERS Pension Plan

Training and Educational Reimbursement Programs

Wellness Resources & Healthy Lifestyle Incentives

Employee and Family Assistance Program

Opportunities for Community Involvement

Qualifications

• 5+ years in Ontario LDC Customer Service required.
• Knowledge of Ontario’s electricity industry and related billing practices.
• Experience interpreting legislation, policies, and regulations.

Responsibilities

• Oversee credit and collections operations for electricity and water billing accounts.
• Lead the Credit & Collections team ensuring compliance with regulations.
• Develop proactive strategies to minimize bad debt and support assistance programs.

Skills

Analytical skills

Problem-solving

Leadership abilities

Interpersonal communication

Decision-making

Education

College diploma in Business Administration or equivalent experience

Tools

Microsoft Office Suite

Harris NorthStar CIS

Job description

A dynamic energy company in Brantford, Ontario, is seeking a Supervisor, Credit & Collections. In this role, you will oversee credit operations and lead a team to enhance customer experience while ensuring compliance with all regulatory standards. Candidates should have a college diploma or equivalent experience in Ontario LDC Customer Service, and strong analytical and leadership skills are essential. The position comes with a comprehensive benefits package and opportunities for professional development.