Credit Card Specialist – Remote Client Support & Solutions

CIBC; Regina; Hybrid; CAD 45,000 - 60,000; Full time

Job summary

A leading Canadian bank in Regina is seeking a Contact Centre Specialist II to assist clients with their credit card operations. This full-time role allows for flexible work arrangements, including the possibility of remote work. The ideal candidate should possess excellent communication skills and a strong client service focus. Responsibilities include addressing clients' inquiries and suggesting appropriate banking solutions. Join a team where your contributions are valued and recognized.

Benefits

Competitive salary

Benefits program

Defined benefit pension plan

Employee share purchase plan

Wellbeing support

Qualifications

• Strong written and verbal communication skills.
• Ability to work independently and in a team environment.
• Experience in customer service roles, preferably in a call center.

Responsibilities

• Be the first point of contact for clients’ inquiries.
• Provide support for clients managing their credit cards.
• Identify clients’ needs and suggest suitable solutions.

Skills

Call Center

Client Service

Communication

Customer Experience (CX)

Outbound Calls

Work Collaboratively

Job description

A leading Canadian bank in Regina is seeking a Contact Centre Specialist II to assist clients with their credit card operations. This full-time role allows for flexible work arrangements, including the possibility of remote work. The ideal candidate should possess excellent communication skills and a strong client service focus. Responsibilities include addressing clients' inquiries and suggesting appropriate banking solutions. Join a team where your contributions are valued and recognized.