Credit and Collections Representative

Sunbelt Rentals; Kelowna; On-site; CAD 32,000 - 44,000; Full time

Benefits offered by this job

Health, Dental, Vision, Life Insurance

Tuition Reimbursement

RRSP Matching Tool and Boot Allowance

Career development and advancement

Employee Assistance Program

Job summary

Sunbelt Rentals is seeking a Credit & Collections Representative in Canada to reduce delinquency on assigned accounts and contact customers about payment status. The role involves handling incoming calls, resolving disputes, and coordinating with contractors and departments to ensure timely payments.

You will work within a dynamic team, uphold professional communication, and contribute to a robust collections process while supporting Sunbelt Rentals' policies and service standards.

Qualifications

• Knowledge of construction lien laws.
• Professional phone etiquette.
• Commitment to excellent customer service.
• Detail oriented.
• Excellent written and verbal communication abilities.
• Extensive knowledge of fair debt and collection management.
• Strong knowledge of commercial laws.
• Knowledge of legal lending methods.

Responsibilities

• Reducing delinquency for assigned accounts.
• Contacting customers regarding payment status.
• Answering incoming customer calls.
• Resolving disputed invoices with customers and profit centers.
• Making arrangements for joint checks with general contractors.
• Forwarding Certificates of Insurance and Tax Certificates to the appropriate departments.
• Updating and amending customer maintenance information.

Skills

Professional phone etiquette

Customer service

Conflict resolution

Attention to detail

Knowledge of debt collection laws

Written and verbal communication

Computerized accounting methods

Tools

Computerized accounting systems

Job description

Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition. We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees. As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!

Job Description Summary Credit & Collections Representative

Are you seeking an entrepreneurial, empowering workplace that allows you to:

• Develop a career track
• Leverage your current skills while developing new skills
• Work with an incredible team of people

Sunbelt Rentals--the fastest growing rental business in North America--is seeking a Credit & Collections Representative.

As a Credit & Collections representative, you will make collection calls on all past due accounts.

DUTIES & RESPONSIBILITIES:

• Responsible for reducing delinquency for assigned accounts
• Contact customers regarding payment status
• Answering incoming customer calls
• Deal with customers and profit centers to get disputed invoices resolved
• Deal with general contractors for specific jobs and make arrangements for joint checks
• Forward Certificates of Insurance and Tax Certificates to the appropriate departments
• Update and amend customer maintenance information

QUALIFICATIONS

• Knowledge of construction lien laws
• Professional phone etiquette
• Commitment to excellent customer service
• Detail oriented
• Excellent written and verbal communication abilities
• Extensive knowledge of fair debt and collection management.
• Strong knowledge of state commercial laws.
• Knowledge of legal lending methods.
• Some experience with computerized accounting methods.

The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day.

The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job.

The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws.

Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected class.

Base Pay Range 23.35 - 32.09 Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

Please visit https://www.sunbeltrentals.com/careers/ for more information on our benefits and to join our Talent Network.

Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes:

• Health, Dental, Vision, Life Insurance
• Enhanced Vacation Time based on Years of Service & 5 Paid Sick Days
• Leading wages
• Tuition Reimbursement
• RRSP Matching Tool and Boot Allowance
• Career development and advancement
• Employee Assistance Program

Sunbelt Rentals supports service members. Veterans encouraged to apply.

If a current Sunbelt Rentals employee has referred you for an employment opportunity please notify them that you are applying for this position. In order for the employee to get a referral bonus they need to contact their regional recruiter.

A leader in the equipment rental industry, Sunbelt Rentals is constantly advancing the idea of how a company can best serve its customers, communities and the planet. With over 1,000 locations across North America and an expansive portfolio of products and services, we deliver solutions to support any job. Sunbelt’s extensive fleet exceeds and includes general construction equipment, industrial tools, pumps, power & HVAC, trench shoring, scaffolding, remediation & restoration equipment, and more.

At Sunbelt Rentals, we place enormous value on the welfare and commitment of our employees as well as the superior level of service they provide for our customers. All our employees benefit from extensive on-the-job training, which is amongst the best in the industry.

Our advancement opportunities are why many of our staff remain with us throughout their careers. Sunbelt Rentals means diversity, teamwork, recognition for exceptional performance, and room to grow!

We are proud to offer the following benefits: Medical/Dental/Vision Insurance 401(k) Retirement Plan - US RRS Plan – CAN Paid Parental Leave Paid Holidays and Paid Time Off Tuition Reimbursement And many more Designed to serve distinct customer segments requiring a high level of technical expertise, Sunbelt Rentals offer a highly diversified product mix, as well as trained experts.

Climate Control Services Industrial Services Tools & Equipment Oil & Gas Services Power & HVAC Services Pile Driving Services Pump Solutions Scaffold Services Remediation and Restoration