Creative Operations Coordinator

Canadian Blood Services; Ottawa; Hybrid; CAD 63,000 - 73,000; Full time

Job summary

A community-focused healthcare organization in Ottawa is seeking a Creative Operations Coordinator. In this hybrid role, you will manage creative requests, foster collaboration, and support project management activities. The ideal candidate has a degree in Business or Marketing, strong communication skills, and project management experience. Join us to make a meaningful difference in saving lives.

Benefits

4 weeks' vacation

Annual performance award up to 5%

Comprehensive health and dental benefits

Defined benefit pension plan

Employee discounts and wellness program

Qualifications

• Two to five years of related experience in a creative team environment.
• Demonstrated project management experience with advanced knowledge of tools.
• Exceptional written and verbal communication skills.

Responsibilities

• Coordinate and oversee creative requests and ensure timely delivery.
• Assist with project planning and process improvements.
• Build strong cross-functional relationships to drive project success.
• Collaborate with Social Media, Brand, and other teams.

Skills

Project management

Communication skills

Organizational skills

Creativity

Education

University degree in Business Administration or Marketing

Tools

Project management tools (e.g., Basecamp, Monday.com, Asana)

Job description

Please note this role will work in a hybrid environment. The successful candidate must be located near a Canadian Blood Services site and will be working a mixture of on‑site and off‑site work based on the parameters for our operations to meet the needs of our donors, our staff and our communities. Currently, employees are expected to have an in‑person presence for at least 40% of their work time. This requirement may vary depending upon circumstances.

Job category: Communications, marketing and public affairs
Job posting ID: 7668

Employment status: Regular full‑time
Classification: PTS/MGT/IT B
Salary/Rate of pay: $63,546 - $72,329

• This external job posting may close earlier than the advertised deadline. We recommend applying as soon as possible.

Application requirements:

• Your up‑to‑date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Do you currently work for Canadian Blood Services? All employees must apply via the internal career page.

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.

If you are looking for a rewarding experience with a values and mission‑driven team, join Canada’s Lifeline and make a meaningful difference.

Canadian Blood Services is looking for a Regular full‑time Creative Operations Coordinator to join our dynamic Integrated Marketing team.

As a right hand to the Creative Studio Manager, the Creative Operations Coordinator will be at the centre of our Creative Studio, making sure the ideas and talent of the team are supported by clear processes, smart planning, and seamless collaboration.

You’ll also play a key role in connecting the dots across teams, making sure designers, writers and stakeholders have what they need to deliver their best work. This is a role where project management meets creativity: you’ll streamline operations, strengthen relationships, and help build a culture where great ideas can shine.

At Canadian Blood Services, you’ll experience what you get when you give: the chance to bring your organizational and creative skills to a work that makes a real difference. If you thrive on keeping teams aligned and energized while helping ideas move from concept to reality, this role is for you.

Responsibilities

• Coordinate and oversee creative requests: manage triage, scheduling, work assignments, and ensure timely delivery of creative materials within budget.
• Support creative operations strategy: assist the Creative Studio Manager with project planning, process improvements and recommendations that increase efficiency and impact.
• Foster collaboration and communication: build strong cross‑functional relationships, clear obstacles, negotiate timelines and maintain effective communication to drive project success.
• Support teams across the Creative Studio: collaborate with Social Media, Brand, and other teams as needed, helping coordinate priorities and ensure alignment. You’ll also play a key role in supporting leadership with the coordination of high‑level projects and initiatives.
• Track, analyze and report performance: compile feedback and data to measure outcomes of creative activities, prepare monthly/quarterly/annual reports, and identify opportunities for improvement.
• Contribute to a high‑performing team culture: harness your creative know‑how to steer operations, foster strong partnerships, and keep communication clear and effective, ensuring every project runs smoothly and delivers results that supercharge our team’s impact.
• Fuel our fast‑moving team: bring in your creative spark, contagious enthusiasm, and love for collaboration in a world that’s always changing.

Desired education and skills

• University degree in Business Administration, Marketing or related field from a recognized academic institution.
• Two (2) to five (5) years of related experience in an agency or in‑house creative team environment.
• An equivalent combination of education, training and experience may be considered.
• Demonstrated project management experience, with advanced knowledge of project management tools (e.g., Basecamp, Monday.com, Asana, or similar).
• Exceptional written and verbal communication skills, with the ability to collaborate effectively and manage relationships with diverse stakeholders.
• Strong planning, organizational, interpersonal, and analytical skills, with a proven ability to meet goals and performance indicators.
• Creativity, enthusiasm and a strong commitment to operating within a team environment that is rapidly changing.

What we offer you

• 4 weeks' vacation.
• Annual performance award up to 5%.
• Comprehensive group health, dental and vision benefits for you and your family.
• Defined benefit pension plan.
• Employee discounts, wellness program, professional resources.

What you can expect

• This role will work in a hybrid environment with requirements to be onsite at 1800 Alta Vista Drive, Ottawa, Ontario 40% of the time/days of the week.
• Shift/hours - Monday to Friday, 37.5 hours a week, 7.5 hours a day.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.

If this role resonates with you, we encourage you to apply by providing your up-to-date resume. This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives.

We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system, to ensure you receive them please add [e-mail] and [e-mail] to your safe senders list.

Applicants who require accommodation should discuss their needs with us.