Courtyard by Marriott Edmonton Downtown - Front Desk Agent

Tapestry Conshohocken; Edmonton; On-site; CAD 30,000 - 60,000; Full time

Job summary

A premier hospitality provider in Edmonton is seeking a Front Desk Agent who will be integral to guest interaction, ensuring memorable experiences from arrival to departure. Candidates should have strong interpersonal skills and a winning personality, with a preference for those having prior hospitality experience. This role offers competitive wages starting at $17.00 per hour, along with benefits for full-time associates, including medical, dental, and tuition assistance. Join a company committed to diversity and fostering growth.

Benefits

Medical, dental, and vision insurance

Life insurance

Tuition assistance

Discounted room rates

Training and development opportunities

Qualifications

• Prior hospitality or customer service experience is a plus.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist guests efficiently and courteously at all times.
• Maintain a high level of service and hospitality standards.
• Promptly address guest concerns and ensure satisfaction.
• Post guest charges, collect payments, and follow cash handling procedures.
• Communicate guest feedback effectively to departments.
• Maintain full knowledge of hotel safety and emergency procedures.

Skills

Interpersonal skills

Communication skills

Multitasking

Detail-oriented

Organizational skills

Education

High school diploma or equivalent

Job description

Posting Details

• Posted on December 7, 2025

Locations

• Courtyard by Marriott Edmonton
• One Thorton Court, 99 Street & Jasper Ave, Edmonton, AB T5J2E7, CAN
• Front Office

Description

The Courtyard by Marriott Edmonton Downtown is Hiring a Front Desk Agent. As a Front Desk Agent, you will be at the hub of guest interaction, creating memorable experiences from arrival to departure. Your proactive, responsive, and caring approach ensures guests feel welcomed and supported throughout their stay. If you enjoy engaging with others, have a winning personality, and take pride in delivering exceptional service, this role is a perfect fit.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times
• Maintain a high level of service and hospitality standards
• Promptly address guest concerns and ensure satisfaction in a timely manner
• Post guest charges, collect payments, and follow cash handling procedures
• Handle guest mail and messages with respect to privacy and professionalism
• Stay knowledgeable about the hotel brand, travel programs, and special offers
• Communicate guest feedback effectively to departments and management
• Respond quickly to calls, lobby visitors, and team members needing assistance
• Maintain full knowledge of hotel safety and emergency procedures

Qualifications

• High school diploma or equivalent preferred
• Prior hospitality or customer service experience is a plus
• Strong interpersonal and communication skills
• Ability to multitask and remain professional in a fast-paced environment
• Detail-oriented with strong organizational skills
• Flexibility to work varied shifts, including evenings, weekends, and holidays

Benefits (Full-Time Associates Only)

• Competitive wages
• Medical, dental, and vision insurance
• Life insurance and short/long-term disability options
• Tuition assistance
• Discounted room rates at Concord-managed hotels
• Training, development, and career advancement opportunities

Compensation: $17.00 /per hour

Why Join Concord?

At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

We are built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN!

Our associates proudly cheer: “We Are Concord!”

We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.