Courier Team Lead

FedEx Logistics; Area E (Thornhill); On-site; CAD 42,000 - 64,000; Full time

Job summary

FedEx Logistics in Canada is seeking an interim supervisor to assist management in overseeing daily sort, delivery and pickup activities and remote domicile/feeder operations where applicable. You will mentor hourly employees and demonstrate leadership by example, emphasizing communication and conflict resolution, aligning with Best Practices.

The role requires a high school diploma, 1 year of courier experience, and a valid driver's license with a clean driving record.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year courier experience.
• DG specialist certification with annual recurrency training.
• Strong communication and leadership abilities.

Responsibilities

• Oversee daily sort, delivery and pickup activities.
• Mentor hourly employees and model leadership.
• Ensure best practices and safety compliance.
• Communicate effectively and resolve conflicts.

Skills

Valid driver's licence

Good driving record

DG certification

BP training

Defensive driving

Communication skills

Interpersonal skills

Education

High school diploma/equivalent

Tools

Excel

Job description

This is an interview position.

To assist management in overseeing daily sort, delivery / pickup activities and remote domicile location/feeder Ops (where applicable). Leads the sector as assigned ensuring best practices and effective operations and models the way for hourly employees by becoming a mentor and demonstrating role model behaviour including strong communication, conflict resolution and leadership ability (through Best Practices methods)

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Educational Requirements

• High school diploma/equivalent

Related Experience Requirements

• Minimum number of years required for entry to this job
• One (1) year current Courier experience

Other specific mandatory experience requirements - (Preferred)

• Personal Development Stream of Excel

Technical Skill Requirements

Solid knowledge of the following:

• Must possess a valid drivers licence and have a good driving record.
• Ability to successfully complete all basic and recurrency training (including DG specialist certification). Must maintain accreditation through yearly recurrency training prior to expiration.
• Remains current with training in BP and defensive driver / process updates.
• Good understanding of FedEx products, features of service, general operations.
• Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment.
• Some knowledge of Federal Express operations and Canadian Customs regulations an asset.
• Solid communications/ interpersonal skills with the ability to motivate/ coach and train employees on the job.
• Ability to prioritize and delegate in a time-sensitive manner.

Interpersonal Skill Requirements

• Demonstrated excellent interpersonal, customer relations and communication skills.
• Good analytical, problem solving, prioritization and organization skills
• Team player

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Educational Requirements

• High school diploma/equivalent

Related Experience Requirements

• Minimum number of years required for entry to this job
• One (1) year current Courier experience

Other specific mandatory experience requirements - (Preferred)

• Personal Development Stream of Excel

Technical Skill Requirements

Solid knowledge of the following:

• Must possess a valid drivers licence and have a good driving record.
• Ability to successfully complete all basic and recurrency training (including DG specialist certification). Must maintain accreditation through yearly recurrency training prior to expiration.
• Remains current with training in BP and defensive driver / process updates.
• Good understanding of FedEx products, features of service, general operations.
• Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment.
• Some knowledge of Federal Express operations and Canadian Customs regulations an asset.
• Solid communications/ interpersonal skills with the ability to motivate/ coach and train employees on the job.
• Ability to prioritize and delegate in a time-sensitive manner.

Interpersonal Skill Requirements

• Demonstrated excellent interpersonal, customer relations and communication skills.
• Good analytical, problem solving, prioritization and organization skills
• Team player

Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details:

Posted on 09/25/2026-10/02/2026. This is a PFT CTL position shifts will be between Mon-Fri.

DISCLAIMER

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered

Employment Equity Statement

At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.