Courier

FedEx Canada; Trois-Rivières; On-site; CAD 26,000 - 38,000; Full time

Job summary

FedEx Canada is seeking an on-site courier to provide courteous pick-up and delivery on an assigned route. You will verify shipments conform to service standards and perform related customer service tasks in a fast-paced environment.

The role requires a high school diploma, a valid driver's license, and the ability to lift up to 70 lbs and handle up to 150 lbs with equipment. Flexibility for varying shifts and holidays is essential.

Qualifications

• High school diploma or equivalent.
• Must hold a valid driver's license and have a good driving record.
• Ability to lift 70 lbs and manoeuvre up to 150 lbs with appropriate equipment.
• One year of customer service experience.
• Willingness to be flexible for different schedules and holidays.
• Knowledge of FedEx Canada operations and Canadian Customs is a plus.
• Excellent interpersonal and communication skills.
• Strong time management and organizational abilities.
• Ability to multitask and work under pressure.
• Must be flexible for varying shifts and holiday coverage.
• Must have a full driver's license (no probationary license).

Responsibilities

• Ensure courteous pick-up and delivery on assigned route.
• Check all shipments for conformance to FedEx Canada service features.
• Provide related customer service functions.

Skills

Customer service

Interpersonal skills

Time management

Multitasking

Communication skills

Flexibility

Stress management

Bilingual (French/English)

Education

High school diploma

Tools

Valid driver's license

Job description

La sélection à ce poste demande une entrevue.

Assurer le ramassage et la livraison courtois et efficace des colis sur une route assignée; vérifier que tous les envois sont conformes aux modalités de service de Federal Express Canada; fournir des fonctions de service à la clientèle connexes.

This is an interview position.

To provide courteous and efficient pick-up and delivery of packages on an assigned route; to check all shipments for conformance to Federal Express Canada features of service; to provide related customer service functions.

COMPÉTENCES REQUISES

• Diplôme d’études secondaires ou scolarité équivalente.
• Posséder un permis de conduire valide et un bon dossier de conducteur.
• Pouvoir soulever des charges de 70 lb et manoeuvrer, avec l’aide d’un appareil approprié, des colis pesant jusqu’à 150 lb.
• Un (1) an d’expérience dans le domaine du service à la clientèle
• Atteindre la note de passage à l’évaluation des conducteurs avant l’embauche.
• Une certaine connaissance des activités de Federal Express Canada et de la réglementation douanière canadienne serait souhaitable.
• Bonnes compétences en relations interpersonnelles et en communication.
• Bonne maîtrise de la gestion du temps et de l’organisation
• Excellentes habiletés pour le service à la clientèle
• Capacité de mener plusieurs tâches de front, de surmonter le stress et de travailler sous haute pression.
• Être prêt à se montrer souple pour travailler avec des horaires variables, de même que pendant les congés si les besoins de l’entreprise le justifient.

Required Knowledge, Skills And Abilities

• High school diploma/educational equivalent
• Must possess a valid driver’s license and have a good driving record
• Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment

One (1) Year Customer Oriented Business Experience Preferred

• Must achieve minimum threshold on mandatory pre-placement driver assessment training
• Some knowledge of Federal Express Canada operations and Canadian Customs regulations an asset
• Good interpersonal and communication skills
• Good time management and organizational skills
• Excellent customer service skills
• Ability to multitask, handle stress and work in a highly pressured environment
• Willingness to be flexible and work different schedules and holidays based on business needs

One (1) Year Customer Oriented Business Experience Preferred

• Must achieve minimum threshold on mandatory pre-placement driver assessment training
• Some knowledge of Federal Express Canada operations and Canadian Customs regulations an asset
• Good interpersonal and communication skills
• Good time management and organizational skills
• Excellent customer service skills
• Ability to multitask, handle stress and work in a highly pressured environment
• Willingness to be flexible and work different schedules and holidays based on business needs

Preferred Qualifications

• Doit avoir le permis de conduire classe complet (permis probatoire non accepté)

Pay Transparency

• Poste temps plein
• Horaire: Lundi au Vendredi, doit être disponible entre 7h à 19h (35h-40h par semaine)
• Salaire: 23.28/h

DISCLAIMER

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered

Employment Equity Statement

At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.