Counter Sales / Warehouse Associate

Sonepar; Greater Sudbury; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading electrical distributor in Sudbury is seeking a Customer Service Representative to provide excellent service in the branch. The role includes order fulfillment, customer assistance, and maintaining a clean workspace. Ideal candidates should have a high school diploma, customer service experience, and knowledge of Microsoft Office. The position offers a competitive salary and flexible benefits including health care and tuition reimbursement.

Benefits

Competitive salary

Flexible benefits program

Employee Assistance Program

Qualifications

• 1 year of position and/or industry experience.
• Must be already residing in Canada and legally entitled to work.

Responsibilities

• Filling orders and ensure they are completed in a timely manner.
• Entering sales order for products selected by customers.
• Assisting customers at the counter with their product requirements.

Skills

Knowledge of Microsoft Office

Customer service skills

Inventory management

Education

High School Diploma

Tools

Inventory software (SX is an asset)

Job description

For over 50 years, Dixon Electric has been servicing the electrical industry with a combination of integrity, stability and trust. We take pride in our ability to provide customized solutions to exact specifications for each one of our clients, as a full line electrical distributor. Through the collaboration between Dixon Electric, our manufacturers, suppliers and our clientele, we have been able to create a synergistic environment that benefits all.

Dixon is a proud member of the Sonepar Canada family, one of the largest B-to-B electrical distribution networks in the world. Sonepar Canada has over 1900 employees working out of 114 offices between the unique brands. At Dixon, we leverage our strong global resource base, our local expertise, and our family-oriented values to deliver the best service to our customers and suppliers.

We are a member of the Sonepar Group, the world's largest privately-held electrical distributor. The Sonepar Group is present in more than 40 countries with over 45,000 employees

Why Join Us?

• You will be joining a market leader with over 40 years of experience to help you elevate your potential.
• You will be working for the world's #1 privately held business to business distributor of electrical products and related solutions.
• A chance to get involved in the forever growing electrical industry.
• We house the largest inventory to better service our customers and deliver on sales commitments.
• An opportunity for career development across many business departments within our organization.

This position is responsible for providing excellent service to customers who visit the Sudbury branch to either place orders, and / or pickup their product requirements. Time will be spent in the warehouse picking orders as well as shipping / receiving. In addition, you will be helping out at the counter servicing customers in the branch.

Main Responsibilities :

• Filling orders and ensure they are completed in a timely manner.
• Informing customer and / or the Sales Department of any issues that might occur.
• Continuously updating Branch Manager of customer interests and issues.
• Entering sales order for product(s) selected by the customer and ensuring all materials have been entered accordingly and documentation is complete within the close of sale.
• Assisting customers that visit the Branch with identifying the specific product they are looking for based on their requirements and suggesting alternatives if required and / or up-selling of related product(s).
• Physically locating / picking order once product order has been finalized.
• Maintaining a safe and clean working environment.
• Assisting Shipping / Receiving with storing product / inventory.

Qualification required :

• High School Diploma required.
• Knowledge of Microsoft office required.
• 1 year of position and / or industry experience
• Working knowledge of Inventory software.(SX is an asset)
• Must be already residing in Canada and legally entitled to work.

Benefits & Perks

• We offer a competitive salary, plus a full set of benefits, including :
• Flexible benefits program allowing you to choose from options that best fit you and your dependents’ needs. Benefit options include : Medical, Dental, Vision, Health Spending Account & RRSP matching.
• Employee Assistance Program, Tuition Reimbursement, Employee Discounts and a career path.
• Regardless of your benefits program, you will receive company paid Life Insurance, and employee paid disability.