Counter Sales Representative

Bumper to Bumper; Port Hawkesbury; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Comprehensive benefits

Employee assistance program

Pension plan contribution

Employee discounts on automotive parts

Job summary

Bumper to Bumper in Port Hawkesbury, NS is seeking a Counter Sales Representative to greet customers, advise on automotive parts, and process transactions in a fast-paced retail setting.

You will work with a team to upsell, deliver excellent service, and maintain inventory and merchandising standards while supporting multiple channels including in-store and phone orders.

Qualifications

• Automotive parts experience in the automotive aftermarket (Jobber) parts industry (min 1 year).
• Customer-focused, energetic self-starter with strong interpersonal skills.
• Ability to work effectively in a team and deliver high levels of customer service.

Responsibilities

• Greet all customers in person or over the phone with a positive, engaging attitude.
• Sell and support a diversified line of products via phone, fax, email, and in‑store.
• Handle transactions including sales, returns and defectives promptly.
• Ensure orders are accurately filled and delivered in a timely manner.
• Operate the store POS system, search catalogues, invoice and pull orders.
• Assist with merchandising and maintain product presentation and inventory.
• Follow policies for cash, credit, checks, refunds and returns.
• Collaborate with management to address service issues and opportunities.

Skills

Automotive parts experience

Job description

We are looking for someone seeking exciting new opportunities as Counter Sales Representative for our thriving team in Port Hawkesbury, NS. The successful person will be an energetic, customer focused, self-starter who has experience in the automotive aftermarket parts industry.What we can offer you:A competitive salary.Comprehensive benefits and employee assistance program accessible.A generous employer contribution to the pension plan.Complete insurance coverage.Employee discounts on automotive products.Career development opportunities.Work in a dynamic work environment you’ll be able to expand your skills.Your Daily Contribution & Impact:Greet all customers (in person or over the phone) with a positive, engaging and welcoming attitudeSell and support a diversified line of products via phone, fax, email and over-the-counter, promoting Private Brands and eCommerce channels whenever possible.Delivering a high level of customer service and support promotions and upselling opportunitiesHandle customer transactions including sales, returns, and defectives in a timely mannerEnsure customers’ parts orders are accurately filled and delivered in a timely and efficient mannerReconcile their transaction history and drawer at the conclusion of each shiftOperate the store point of sale system (PartsWatch), internet and paper catalogue to search for parts and customer accounts, and to invoice and pull ordersAssist with merchandising activities, maintaining standards of appearance, coordinate and cooperate with team members in the execution of plan-o-grams, overall product presentation, inventory management, signage, and various product initiatives to enhance the customer experience and maximize inventory turnsFollow all policies and standard operating procedures related to cash, credit, check, refund, and return policiesWork with the management team to react to customer service issues, customer complaints, and/or business opportunitiesContribute proactively to improvements in branch sales and profitabilityAdhere to inventory control programs, in-stock standards and all operating proceduresEffectively communicate with all store and support center team members, management, and customersCarry out other store support-related duties including but not limited to supporting the warehouse functions and delivery/pickup of product as requiredMaintain the “Never Say No” attitude/mantra and be the Ambassador for the Bumper to Bumper BrandAssist other team members when requiredExpertise & Essential Skills:Automotive Parts experience in the automotive aftermarket (Jobber) parts industry (min 1 year)Location : 634 Reeves St. Port Hawkesbury, NS B2G 2G9Why Bumper to Bumper?Bumper to Bumper is more than just a network of auto parts stores and repair shops; it’s Uni-Select’s flagship brand, bringing together experts who share the same commitment to providing quality parts, tools, and services.With over 190 Bumper to Bumper stores and over 110 Bumper to Bumper Auto Service shops across Canada, we provide a turnkey trusted program, offering complete support, a strong brand image, and a dynamic go-to-market strategy.Our extensive inventory features over 500,000 products, sourced from 350+ suppliers, including top national brands and private-label products, covering most makes and models on the road today. As skilled professionals, we understand the importance of trust and reliability. That’s why we offer training on the latest technologies, including our EVE - Electric Vehicle Expert program, ensuring our partners stay at the forefront of the industry.At Bumper to Bumper, we stand for the right to repair and fight against obsolescence. We’re committed to keeping cars on the road longer, believing that if something can be repaired, it should be! Long live your car!