Counter Sales Representative

Bumper to Bumper Canada; Greater Sudbury; On-site; CAD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Benefits and EAP

Pension plan contribution

Insurance coverage

Employee discounts

Career development

Dynamic work environment

Job summary

Bumper to Bumper Canada in Sudbury, ON is hiring a Counter Sales Representative to join a busy automotive aftermarket team. You will greet customers, process sales, and assist with merchandising while delivering exceptional service in person and via phone, fax, and email.

The role emphasizes product knowledge, upselling, and accurate transaction handling in a fast-paced environment at 488 Falconbridge Rd. Competitive benefits and growth opportunities accompany the position.

Qualifications

• Minimum 1 year experience in automotive aftermarket (Jobber) parts industry.

Responsibilities

• Greet all customers in person or over the phone with a positive, engaging and welcoming attitude.
• Sell and support a diversified line of products via phone, fax, email and over-the-counter, promoting Private Brands and eCommerce channels whenever possible.
• Deliver a high level of customer service and support promotions and upselling opportunities.
• Handle customer transactions including sales, returns, and defectives in a timely manner.
• Ensure customers’ parts orders are accurately filled and delivered in a timely and efficient manner.
• Reconcile their transaction history and drawer at the conclusion of each shift.
• Operate the store point of sale system (PartsWatch), internet and paper catalogue to search for parts and customer accounts, and to invoice and pull orders.
• Assist with merchandising activities, maintaining standards of appearance and product presentation to maximize inventory turns.
• Follow all policies and standard operating procedures related to cash, credit, check, refund, and return policies.
• Work with the management team to react to customer service issues, complaints, and business opportunities.
• Contribute proactively to improvements in branch sales and profitability.
• Adhere to inventory control programs, in-stock standards and all operating procedures.
• Effectively communicate with store and support center team members, management, and customers.
• Carry out other store support-related duties including warehouse functions and delivery/pickup of product as required.
• Maintain a positive brand ambassador attitude for Bumper to Bumper and assist team members as needed.

Skills

Automotive parts experience

Job description

We are looking for someone seeking exciting new opportunities as Counter Sales Representative for our thriving team in Sudbury, ON. The successful person will be an energetic, customer focused, self-starter who has experience in the automotive aftermarket parts industry.

What We Can Offer You

• A competitive salary.
• Comprehensive benefits and employee assistance program accessible.
• A generous employer contribution to the pension plan.
• Complete insurance coverage.
• Employee discounts on automotive products.
• Career development opportunities.
• Work in a dynamic work environment you’ll be able to expand your skills.

Your Daily Contribution & Impact

• Greet all customers (in person or over the phone) with a positive, engaging and welcoming attitude
• Sell and support a diversified line of products via phone, fax, email and over-the-counter, promoting Private Brands and eCommerce channels whenever possible.
• Delivering a high level of customer service and support promotions and upselling opportunities
• Handle customer transactions including sales, returns, and defectives in a timely manner
• Ensure customers’ parts orders are accurately filled and delivered in a timely and efficient manner
• Reconcile their transaction history and drawer at the conclusion of each shift
• Operate the store point of sale system (PartsWatch), internet and paper catalogue to search for parts and customer accounts, and to invoice and pull orders
• Assist with merchandising activities, maintaining standards of appearance, coordinate and cooperate with team members in the execution of plan-o-grams, overall product presentation, inventory management, signage, and various product initiatives to enhance the customer experience and maximize inventory turns
• Follow all policies and standard operating procedures related to cash, credit, check, refund, and return policies
• Work with the management team to react to customer service issues, customer complaints, and/or business opportunities
• Contribute proactively to improvements in branch sales and profitability
• Adhere to inventory control programs, in-stock standards and all operating procedures
• Effectively communicate with all store and support center team members, management, and customers
• Carry out other store support-related duties including but not limited to supporting the warehouse functions and delivery/pickup of product as required
• Maintain the “Never Say No” attitude/mantra and be the Ambassador for the Bumper to Bumper Brand
• Assist other team members when required

Expertise & Essential Skills

• Automotive Parts experience in the automotive aftermarket (Jobber) parts industry (min 1 year)
• Location : 488 Falconbridge Rd, Greater Sudbury, ON, P3A 4S4
• Salary : 22 $

Why Bumper to Bumper?

Bumper to Bumper is more than just a network of auto parts stores and repair shops; it’s Uni-Select’s flagship brand, bringing together experts who share the same commitment to providing quality parts, tools, and services. With over 190 Bumper to Bumper stores and over 110 Bumper to Bumper Auto Service shops across Canada, we provide a turnkey trusted program, offering complete support, a strong brand image, and a dynamic go-to-market strategy. Our extensive inventory features over 500,000 products, sourced from 350+ suppliers, including top national brands and private-label products, covering most makes and models on the road today. As skilled professionals, we understand the importance of trust and reliability. That’s why we offer training on the latest technologies, including our EVE - Electric Vehicle Expert program, ensuring our partners stay at the frontiers of the industry. At Bumper to Bumper, we stand for the right to repair and fight against obsolescence. We’re committed to keeping cars on the road longer, believing that if something can be repaired, it should be! Long live your car!