Counter Sales Representative

Select Door; Eastern Ontario; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading door service provider in Kingston is seeking a Counter Sales Representative. You'll be responsible for providing excellent customer service through various channels while handling transactions and addressing customer issues. Ideal candidates have strong communication skills, a focus on customer satisfaction, and a High School Diploma. Join a dynamic team and contribute to branch sales and profitability.

Qualifications

• Completion of High School Diploma or equivalent work experience.
• Experience with commercial construction is an asset.
• Strong focus on customer service and sales results.

Responsibilities

• Provide excellent customer service in selling products.
• Handle customer transactions including sales and returns.
• Communicate effectively with team members and customers.

Skills

Customer service

Sales

Time management

Team player

Communication skills

Education

High School Diploma/Post Secondary education

Tools

MS Office

Job description

Role Overview:

The Counter Sales Representative provides excellent customer service in selling a diversified line of products via phone, email and over-the-counter.

Key Areas of Responsibility

• Greets all customers (in person or over the phone) with a positive, engaging and welcoming attitude
• Sell and support a diversified line of products
• Delivering a high level of customer service
• Handle customer transactions; including sales, returns, and defectives in a timely manner
• Work with the management team to react to customer service issues, customer complaints, and/or business opportunities.
• Contribute proactively to improvements in branch sales and profitability
• Adhere to inventory control programs, in-stock standards and all operating procedures
• Effectively communicate with all store and support center team members, management and customers
• Other store support related duties including but not limited to supporting the warehouse functions and delivery/pickup of product as required

Requirements:

• Completion of High School Diploma/Post Secondary education or equivalent work experience
• Experience with commercial construction an asset
• Experience with MS Office products

Soft Skills and Competencies

• Team-player and an ability to work independently
• Experience delivering a high level of customer service and sales results
• Demonstrated focus on “wowing” the customer with exceptional service
• Strong time management and organizational skills, with proven ability to adhere to tight deadlines
• A self-starter, action oriented to achieve goals beyond what is required
• Superior interpersonal, communication, problem solving and customer service skills to effectively build relationships
• Excellent verbal, written and effective listening skills

Physical Demands

• Extensive standing, walking, pushing and reaching
• Need full range of motion for reaching, bending and stooping
• Repetitive movement of hands, arms and legs
• Lifting of heavy product