Counter Sales Associate 3

Daikin; Burnaby; On-site; CAD 45,000 - 60,000; Full time

Job summary

A global HVAC company in Metro Vancouver is seeking a Sales Associate to handle all sales functions, maintain customer relations, and support the branch's sales initiatives. The ideal candidate will have 1-3 years of sales experience, be proficient in Microsoft Office, and have a strong focus on customer service. A high school diploma is required, with HVAC certification being a plus. This position involves occasional travel and interaction with customers across various platforms.

Qualifications

• 1-3 years of sales experience.
• Knowledge of HVAC equipment/products is preferred.
• Proficiency in Microsoft Office applications.

Responsibilities

• Execute all aspects of the sales function including order processing.
• Support branch sales including new business development.
• Maintain sales programs within assigned territory.

Skills

Customer service skills

Relationship management

Communication skills

Organizational skills

Detail-oriented

Education

High School diploma or GED

HVAC certification

Tools

Microsoft Office

Job description

Job Description

May include :

• Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes, and delivery dates - ensure accuracy of information being entered to guarantee correct item(s) are ordered.
• Support branch sales, including new business development, by actively communicating with dealers about new product launches, services, supplies, prices, and discounts via outbound calls and in-house discussions. Conduct outbound calls to existing and lost customer accounts.
• Maintain sales programs within the assigned territory by keeping customers informed about available services, supplies, prices, and new products.
• Provide excellent customer service, including product/order information, sales, warranties, and returns.
• Recommend alternative products based on cost, availability, or specifications as needed.
• Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed. Coordinate with manufacturing, sales, distribution, and vendors regarding shipments.
• Generate new and repeat sales by providing product and technical information promptly.
• Educate customers about product terminology, features, and benefits to improve sales and satisfaction.
• Provide accurate information regarding stock availability. Conduct cycle counts as required and replenish showroom stock as needed.
• Collaborate with the Branch Manager to resolve problems and ensure customer satisfaction, adhering to company policies. Coordinate problem resolution with relevant departments.
• Process cash drawer daily, perform end-of-shift cash counts, prepare deposit slips, and secure funds.
• Maintain sales records and prepare activity reports.
• Periodically contact customers to assess satisfaction with products and services.
• Monitor competitive activity and industry trends within the territory.
• Expand HVAC product knowledge and stay current with industry trends.
• Work positively with all management levels and peers to ensure effective teamwork and high service standards.
• Follow work instructions, operating procedures, and company policies.
• Assist in warehouse tasks as needed, including inventory counts and product movement, and operate a forklift safely.
• Perform additional projects as assigned.

Nature and Scope :

Works within well-defined instructions.

Knowledge & Skills :

• Knowledge of HVAC equipment/products is preferred.
• Proficiency in Microsoft Office (Outlook, Excel, Word) and database applications.
• High-quality customer service and relationship management skills via walk-ins, phone, and email.
• Positive, professional attitude with the ability to handle difficult customers and diffuse negative situations.
• Developing rapport and effective listening skills.
• Clear verbal and written communication skills, including explaining technical information accurately.
• Strong organizational and time management skills, with the ability to prioritize and multi-task.
• High attention to detail, accuracy, and compliance orientation.
• Ability to establish positive relationships with internal and external stakeholders.
• Good judgment, strong work ethics, integrity, and results-driven approach.
• Ability to assist in warehouse operations, including forklift operation, safely and efficiently.
• Ability to understand and follow procedures, work instructions, and company policies.

Experience :

• 1-3 years of sales experience.

Education :

• High School diploma or GED; some college preferred. HVAC certification is a plus.

Physical Requirements / Work Environment :

• Must be able to perform essential responsibilities with or without accommodations. Occasional travel to customer sites, training, or meetings (estimated 20%).

Qualified applicants must be legally authorized to work in Canada. No employer-sponsored work authorization is required now or in the future.

The company provides equal employment opportunities regardless of race, color, religion, national origin, citizenship, veteran status, disability, age, sexual orientation, gender identity, or other protected characteristics.