Counter Sales Associate

Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection; Steinbach; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading wholesale distributor is seeking a motivated Counter Sales Associate in Steinbach. You will provide exceptional support via phone, email, and in-person, helping to drive sales and customer satisfaction. The ideal candidate has customer service expertise and strong communication skills. This is a full-time role offering opportunities for growth in a collaborative environment.

Qualifications

• Minimum of 1 year of experience in customer service or counter sales.
• Outstanding customer service and verbal communication skills.
• Ability to work in a fast-paced environment while handling multiple tasks.

Responsibilities

• Answer customer inquiries through phone, email, and in-person.
• Process sales orders from customers via multiple channels.
• Support Outside Sales activities as part of the team.

Skills

Customer service orientation

Verbal communication skills

Relationship-building skills

Problem-solving

Education

Grade 12 diploma or equivalent

Tools

Microsoft Office

Infor M3

Job description

Be among the first 25 applicants

Overview

We are seeking a highly motivated and customer-focused Counter Sales Associate to join our team. In this role, you will provide exceptional sales support to customers through phone, email, and in-person interactions at our Profit Centre. Your primary goal will be to offer outstanding customer service, generate sales leads, and close sales, helping to drive profitability and customer satisfaction. Additionally, you will support the Outside Sales function as part of a dynamic team.

EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry, with over 115 years of experience. We provide quality and cutting-edge products to support residential, commercial and infrastructure initiatives across Canada. We are committed to sustainable solutions and to providing excellence in customer service. Our team is dedicated to meeting and exceeding customer needs in a fast-paced, collaborative environment.

Key Responsibilities

• Answer telephone calls, emails and in-person questions from customers and identify their needs
• Research products for customers and provide recommendations from our product assortment
• Enter sales orders from Profit Centre customers via phone, email, or text
• Grow and retain the established customer base and develop new business for the Profit Centre
• Follow up on backorders with vendors and provide customers with accurate lead times
• Send and follow up on requests for quotes to vendors
• Process returns and warranty claims for customers (including paperwork) in compliance with procedures
• Support Outside Sales activities as part of the team
• Resolve issues related to customer orders in accordance with policies and procedures (SPIs)
• Perform other tasks as requested by the Profit Centre Manager

Qualifications

• Grade 12 diploma or equivalent; College and/or University degree is an asset
• Minimum of 1 year of experience in customer service or counter sales
• Proficient in Microsoft Office for email communication, analyzing customer data and updating contact files
• Outstanding customer service and verbal communication skills
• Excellent relationship-building skills with customers, vendors, and teammates
• Ability to identify customer needs, provide profitable solutions and close sales
• Ability to learn and operate the applicable software system used to process orders
• Able to work in a fast-paced environment while handling multiple tasks
• Intermediate math skills

Preferred Skills

• Previous experience with or knowledge of plumbing and HVAC products sold at the Profit Centre
• Experience using Word, Excel, Outlook, and/or Infor M3

Knowledge, Skills and Abilities

• Outstanding customer service and verbal communication skills
• Attention to detail
• Positive and outgoing attitude
• Able to develop comprehensive product knowledge
• Able to safely operate forklift and other material handling equipment
• Ability to multitask and work in a fast-paced environment
• Ability to meet physical demands: lifting up to 75 lbs, carrying up to 75 lbs, pushing/pulling up to 200 lbs

This role offers an exciting opportunity to contribute to establishing EMCO's presence in the Steinbach market while providing exceptional service to customers. If you have a passion for sales, customer service, and building strong relationships, we would love to hear from you!

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier-free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to diversity of ideas.

EMCO uses third-party artificial intelligence to assess resumes to facilitate the review of candidates. For further information, please contact 226-268-7589.

Seniority level

Entry level

Employment type

Full-time

Job function

Sales and Business Development

Industries

Wholesale

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