Corporate Traveler - Corporate Land Program Manager - Toronto, ON

Corporate Traveller; Toronto; On-site; CAD 80,000 - 82,000; Full time

Benefits offered by this job

Generous paid time off policy

Health & Wellness Programs

RRSP/RPP with matching

Global career opportunities

Job summary

Corporate Traveller, part of Flight Centre Travel Group, seeks a Corporate Land Program Manager in Toronto to lead rate negotiation strategies for SME travel. You will build scalable frameworks, influence stakeholders, and optimize commission capture across hotel and car programs.

You will analyze performance data, develop program strategies, manage supplier relationships, and design end-to-end processes connecting rate negotiation, loading, and commissions.

Qualifications

• Experience and/or knowledge of corporate transient travel.
• Experience using CVENT Lanyon for transient hotel sourcing and negotiations.
• Experience negotiating hotel and/or car commercial programs strongly preferred.
• Proven ability to build and maintain hotel-level supplier relationships.
• Strong analytical skills with the ability to quantify commercial impact and develop data-driven strategies.
• Highly organized with the ability to manage multiple concurrent negotiations and stakeholders.
• Strong communication and presentation skills with the ability to simplify complex concepts.
• Understanding of hotel and car rate structures and corporate travel programs.
• Familiarity with GDS and online booking tools such as Concur and Sabre preferred.
• Experience building and managing cross-functional processes.
• Bachelor's degree or equivalent practical experience.

Responsibilities

• Serve as the SME hotel and car rate negotiation expert, advising when to negotiate client-specific rates vs. existing programs.
• Analyze benchmarking and performance data to develop hotel and car program strategies.
• Build and maintain negotiation frameworks balancing customer value and commercial return.
• Translate supply strategy into actionable recommendations for SME customers.
• Maintain hotel-level supplier relationships with key partners.
• Negotiate directly with hotel partners to secure competitive programs.
• Support negotiations across Corporate Traveler and Stage & Screen accounts.
• Train teams on negotiation strategy and program positioning.
• Support marketing with program value content.
• Communicate negotiation recommendations to internal stakeholders.
• Design and implement processes connecting rate negotiation, loading, and commissions.
• Partner with rate loading and commissions teams to ensure terms are captured.
• Identify data gaps causing revenue leakage or missed opportunities.
• Improve program governance, tracking, and compliance across negotiation lifecycle.
• Leverage AI tools to improve efficiency and strategy.
• Incorporate new data sources into commercial decisions.
• Use AI-driven market trend analysis for strategy.

Skills

Corporate travel knowledge

Hotel rate negotiation

Data-driven strategy

Stakeholder management

Analytical skills

Cross-functional processes

Communication skills

Understanding rate structures

GDS familiarity

Team collaboration

Education

Bachelor's degree or equivalent practical experience

Tools

CVENT Lanyon

Concur

Sabre

Job description

Corporate Traveler - Corporate Land Program Manager - Toronto, ON

Job no: 532374-A
Brand: Corporate Traveller
Work type: Full time
Location: Ontario
Categories: Marketing and Communication, Procurement

A world where tech and people work collectively to make corporate travel simpler, faster and easier.

Corporate Traveller is one of Flight Centre Travel Group's (FCTG) most successful brands, globally. Our mission is to dominate the SME market, making the end-to-end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision-makers, travellers and bookers. We provide our customers with the perfect blend of personal, local service blended with our expert technology suite and the great choice and value which comes with being part of the FCTG family. For decades, we've been helping go-getter businesses grow through travel.

Corporate Traveller has offices across a global network that spans Australia, Canada, USA, UK, South Africa and New Zealand. The brand has been part of the Flight Centre Travel Group for more than 26 years and is a key contributor to the ongoing strength of FCTG's corporate travel division. Award winning, forward thinking and fun to work for - this is a business for people who love travel, are team players and customer service oriented.

You’ll be the subject matter expert on rate negotiation strategy, building scalable frameworks, influencing internal stakeholders, and creating seamless processes that connect negotiation, rate loading, and commission collection. If you're analytical, commercially minded, and passionate about corporate travel supply strategy, this is an exciting opportunity to make a measurable impact.

Key Responsibilities

• Serve as the SME hotel and car rate negotiation expert, advising when to negotiate client-specific rates versus leveraging existing preferred programs
• Analyze industry benchmarking and internal performance data to develop effective hotel and car program strategies
• Build and maintain negotiation frameworks that balance customer value with commercial return
• Translate broader supply strategy and preferred partner priorities into actionable recommendations for SME customers
• Build and maintain hotel-level supplier relationships with key partners
• Negotiate directly with hotel partners to secure competitive programs
• Support hotel and car program negotiations across Corporate Traveler and Stage & Screen accounts

Internal Enablement

• Train sales, account management, and travel consultant teams on negotiation strategy and program positioning
• Support marketing teams with content that communicates program value and strategy
• Clearly communicate negotiation recommendations and rationale to internal stakeholders

End-to-End Process Ownership

• Design and implement processes connecting rate negotiation, rate loading, and commission collection
• Partner with rate loading and commissions teams to ensure negotiated terms are accurately captured and implemented
• Identify process or data gaps that create revenue leakage or missed commission opportunities
• Improve program governance, tracking, and compliance across the negotiation lifecycle
• Leverage AI tools to improve efficiency and enhance negotiation strategies
• Incorporate new data sources into commercial decision-making
• Utilize AI-driven market trend analysis and predictive insights to inform future program strategy

Reporting & Impact

Measure and communicate customer savings, margin improvement, and commission capture

Develop reporting on negotiation pipeline, program performance, and return on investment

Present recommendations, strategies, and results to senior stakeholders in a concise and actionable manner

Other duties and tasks as assigned

Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Experience & Qualifications

• Experience and/or knowledge of corporate transient travel
• Experience using CVENT Lanyon for transient hotel sourcing and negotiations
• Experience negotiating hotel and/or car commercial programs strongly preferred
• Proven ability to build and maintain hotel-level supplier relationships
• Strong analytical skills with the ability to quantify commercial impact and develop data-driven strategies
• Highly organized with the ability to manage multiple concurrent negotiations and stakeholders
• Strong communication and presentation skills with the ability to simplify complex concepts
• Understanding of hotel and car rate structures and corporate travel programs
• Familiarity with GDS and online booking tools such as Concur and Sabre preferred
• Experience building and managing cross-functional processes
• Bachelor's degree or equivalent practical experience

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Committed to making a difference through our Corporate Social Responsibility program, which supports nominated charities via volunteering and fundraising, our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.

Benefits Include:

• Generous paid time off policy
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Group benefits including extended health care, dental and vision, gender affirming care, fertility care
• Insurance including life, AD&D, critical illness, long term disability
• Employee Assistance Program
• RRSP/RPP with matching
• Tuition Reimbursement Program
• Employee Share Plan - Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
• Global career opportunities in a network of brands and businesses

Location – Toronto, Canada

For this position, we anticipate offering an annual salary of $82,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.

This posting reflects an active vacancy that we are currently seeking to fill.

We welcome applications from candidates with diverse experiences

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

As part of our recruitment process, AI tools may assist in the screening and assessment of applications. Final hiring decisions are made by our recruitment team and hiring managers.

Our number one philosophy? Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

GBTA WINiT Top 50 Award Recipients (2018–2025)

CHHR: 5-Star DE&I Employer (2023, 2024, 2026)

Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023–2025)

Newsweek: Americas Greatest Workplaces for Diversity (2024)

Benefits Canada: Health/Wellness Program and Mental Health Program (2023, 2025)

OutThere Awards: Inclusive Travel Finalist (2025)

Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025)

2026 Disability Index®: World's Top Disability Inclusive Business

We're looking for a Corporate Land Program Manager, Americas to drive hotel and car rate negotiation strategy across our SME travel businesses. Use data, supplier relationships, and commercial expertise to shape high-impact programs, optimize commission capture, and influence business-wide travel strategy.