Corporate Training Program Delivery Analyst, UCalgary Continuing Education

University of Calgary; Calgary; On-site; CAD 65,000 - 90,000; Full time

Job summary

University of Calgary Continuing Education seeks a Full-time Limited Term Corporate Training Program Delivery Analyst for about 1 year. You will analyze enrollment, program performance, and client outcomes, design surveys, and provide leadership with actionable insights to improve delivery models and workflows.

You will liaise with program leaders, IT partners, and corporate clients to ensure efficient delivery, manage data quality, and support planning, scheduling, and instructor coordination

Qualifications

• Bachelor's degree or equivalent in adult education, Business administration, HR, learning design, education, or leadership development.
• A degree or certificate in project management or a demonstrated ability to lead projects from conception to completion, involving multiple stakeholders and in-line with a strategic vision.
• At least 2 years experience in program and project coordination.
• Ability to write corporate training grants, proposals and prepare presentations and demos.
• Training industry experience related to corporate training coordination, client relationship process administration and customer engagement.
• Demonstrated experience with data administration analytics and performance measurement systems (KPI tracking and reporting) with regards to corporate training.
• Experience with D2L and Destiny-One; project management tools; BI tools such as PowerBI/Tableau.

Responsibilities

• Perform data analysis and reporting related to enrollment, program performance, client satisfaction, and outcomes.
• Validate data quality and contribute to continuous improvements in reporting accuracy.
• Design and administer participant and client experience surveys and analyze feedback.
• Provide insights and recommendations to leadership to support decision-making.
• Analyze end-to-end corporate training program delivery processes to identify gaps, inefficiencies, risks, and opportunities for improvement.
• Document current-state and future-state processes, workflows, and delivery models.
• Act as a business and operations advisor to Program Managers, Directors, and corporate clients.
• Translate business and client needs into clear operational, functional, and system requirements.
• Support proposal development, delivery planning, and solution feasibility assessments for customized programs.
• Serve as a liaison between program teams, clients, and IT to ensure effective implementation of requirements.
• Lead and conduct User Acceptance Testing (UAT), including development of test plans, test cases, and validation documentation.
• Evaluate system functionality against business requirements and operational needs.
• Partner with IT and system vendors to triage issues and support system enhancements.
• Establish strong working relationships with instructors and ensure all arrangements are in place for their delivery of a quality course including hiring and onboarding process, scheduling, cancellations, and any changes to program delivery such as course sections.
• Confirm instructor availability and instructor scheduling based on the academic plan developed by Program Managers, Manager or Director, Corporate Training
• Support the preparation and distribution Instructor contract letters and provide any additional information as necessary

Skills

Data analysis

Reporting

Stakeholder communication

UAT testing

Process improvement

Project coordination

Time management

Education

Bachelor's degree or equivalent

Project management certification

Tools

PowerBI

Desire2Learn (D2L)

Destiny-One (D1)

Visio

Basecamp

Tableau

Job description

Description

UCalgary Continuing Education is currently seeking a Full-time Limited Term Corporate Training Program Delivery Analyst for approximately 1 year.

This position reports to the Manager, Corporate Training and Workforce Development, Continuing Education, and will perform professional-level analytical, advisory, and consultative work supporting the design, delivery, optimization, and continuous improvement of corporate training programs. The ability to have great attention to detail, manage time effectively, multi-task, and work in a collaborative environment, communicate effectively and handle a high volume of work during peak periods is essential to this position.

This role requires independent analysis of business processes, assessment of operational and system requirements, advisory support to program leadership, and contribution to the implementation of improved delivery models, systems, and workflows. The incumbent works closely with Program Managers, Directors, corporate clients, and IT partners to ensure efficient and high-quality program delivery. This position will be responsible for the operational and logistical aspects of program delivery within the corporate training team.

Summary of Key Responsibilities

• Perform data analysis and reporting related to enrollment, program performance, client satisfaction, and outcomes.
• Validate data quality and contribute to continuous improvements in reporting accuracy.
• Design and administer participant and client experience surveys and analyze feedback.
• Provide insights and recommendations to leadership to support decision-making.
• Analyze end-to-end corporate training program delivery processes to identify gaps, inefficiencies, risks, and opportunities for improvement.
• Document current-state and future-state processes, workflows, and delivery models.
• Act as a business and operations advisor to Program Managers, Directors, and corporate clients.
• Translate business and client needs into clear operational, functional, and system requirements.
• Support proposal development, delivery planning, and solution feasibility assessments for customized programs.
• Serve as a liaison between program teams, clients, and IT to ensure effective implementation of requirements.
• Lead and conduct User Acceptance Testing (UAT), including development of test plans, test cases, and validation documentation.
• Evaluate system functionality against business requirements and operational needs.
• Partner with IT and system vendors to triage issues and support system enhancements.
• Establish strong working relationships with instructors and ensure all arrangements are in place for their delivery of a quality course including hiring and onboarding process, scheduling,
• cancellations, and any changes to program delivery such as course sections.
• Confirm instructor availability and instructor scheduling based on the academic plan developed by Program Managers, Manager or Director, Corporate Training
• Support the preparation and distribution Instructor contract letters and provide any additional information as necessary

Qualifications / Requirements:

• Bachelor's degree or equivalent in adult education, Business administration, HR, learning design, education, or leadership development.
• A degree or certificate in project management or a demonstrated ability to lead projects from conception to completion, involving multiple stakeholders and in-line with a strategic vision.
• At least 2 years experience in program and project coordination
• Ability to write corporate training grants, proposals and prepare presentations and demos.
• Training industry experience related to corporate training coordination, client relationship process administration and customer engagement.
• Demonstrated experience with data administration analytics and performance measurement systems (KPI tracking and reporting) with regards to corporate training.
• Demonstrated experience with the following technologies:
  • Educational registration technology Desire2Learn (D2L) and Destiny-One (D1)
  • Project Management software tools such as Visio, Basecamp or others
  • Performance measurement systems (Business Intelligence Tools or KPI tracking and reporting) such as PowerBI, Tableau and others
• Experience working within a corporate training and client-focused environment is an asset.
• Experience working within a diverse, student-focused environment is an asset.
• Excellent oral, written, and presentation skills as well as strong interpersonal skills for working with C-level executives, workshop facilitators, and senior HR and business professionals.
• Willingness and ability to attend offsite client programs and client meetings at local and out-of-town locations as required.
• Good judgment, initiative, tact and diplomacy in dealing with the frequent interactions with corporate clients, students, instructors, staff, University departments and external organizations
• Intermediate skills in Microsoft Office (Word, Excel, Outlook) required
• Ability to set priorities, meet deadlines and have a keen attention to detail
• Time management, organizational and problem solving skills
• Positive attitude and demonstrated ability to be a collaborative team member
• Strong written and verbal communication

Application Deadline: November 24, 2026

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.

This position is part of the AUPE bargaining unit, and falls under the Operational/Administrative Job Family, Phase 2.

For a listing of all management and staff opportunities at the University of Calgary, view our Management and Staff Careers website.

About the University of Calgary

UCalgary is Canada's entrepreneurial university, located in Canada's most enterprising city. It is a top research university and one of the highest-ranked universities of its age. Founded in 1966, its 36,000 students experience an innovative learning environment, made rich by research, hands-on experiences and entrepreneurial thinking. It is Canada's leader in the creation of start-ups. Start something today at the University of Calgary. For more information, visit ucalgary.ca.

The University of Calgary has launched an institution-wide Indigenous Strategy ii' taa'poh'to'p committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.

The university's commitment to the Indigenous Strategy is evident through the oversight of 18 Elders serving on the Circle of Advisors and the many unit-based circles working towards implementation of the strategy including the Faculty Advisory Circle and teams such as the Office of Indigenous Engagement, the Writing Symbols Lodge, and the Indigenous Research Support Team. Many Indigenous-based events and processes are impacting curriculum, programming and polices at the University of Calgary.

As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their academic and professional success while they are here. In particular, we encourage members of the designated groups (women, Indigenous peoples, persons with disabilities, members of visible/racialized minorities, and diverse sexual orientation and gender identities) to apply. To ensure a fair and equitable assessment, we offer accommodation at any stage during the recruitment process to applicants with disabilities. Questions regarding [diversity] EDI at UCalgary can be sent to the Office of Institutional Commitments and requests for accommodations can be sent to People & Culture ([e-mail]).

Do you have most but not all the qualifications? Research show that women, racialized and visible minorities, and persons with disabilities are less likely to apply for jobs unless they meet every single qualification. At UCalgary we are committed to achieving equitable, diverse, inclusive and accessible employment practices and workplaces and encourage you to apply if you believe you are right for this role.

We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.