Corporate Trainer - Ontario / GTA

D Spot Franchising Inc.; Toronto; On-site; CAD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Incentives

Career growth opportunities

Job summary

D Spot Franchising Inc. is seeking a Corporate Trainer to elevate franchise performance nationwide. You will design and deliver training on operations standards, cleanliness, customer service, and compliance, traveling extensively to locations across Canada and the USA.

This role requires 3+ years in training leadership, a background in hospitality, and strong analytical and communication skills. You will lead audits, maintain training materials online, and collaborate with senior management to

Qualifications

• 3+ years in a training leadership role within hospitality or restaurant industry.
• Strong knowledge of food safety regulations, quality assurance practices, and customer service excellence.
• Proven ability to analyse data and drive decisions.

Responsibilities

• Design and implement training programs that strengthen staff knowledge in operations standards, cleanliness, and customer service.
• Facilitate regular training sessions and workshops to ensure proficiency in procedures and compliance.
• Support the online training portal, ensuring materials are current and accessible to teams.
• Develop training modules aligned with company policies and industry standards.
• Track training completion rates and team performance metrics.
• Perform routine audits of restaurants to support operations and leadership.
• Act as Corporate Restaurant leaders when not training, driving operational success.
• Frequent overnight travel to D Spot locations across Canada and the USA.
• Collaborate with events, new store setups, and varying schedules.
• Document guidelines to ensure standardization across the network.

Skills

Training leadership

Strategic planning

Relationship management

Analytical skills

Communication

Education

Bachelor's degree in Business Administration or Hospitality Management

MBA or advanced degree

Tools

Google Suite

Microsoft Office

Job description

D Spot Franchising Inc. is a dynamic and rapidly growing franchise brand specializing in unique and innovative dessert and food experiences. With a strong and established presence across Canada, D Spot is now actively expanding throughout the United States, with plans for continued international growth in the near future. Through operational excellence, creativity, and a strong commitment to brand consistency, D Spot continues to redefine indulgence and innovation in the dessert and casual dining industry.

Job Overview

As a Corporate Trainer at D Spot Franchising Inc., you will serve as a key operational support partner to restaurant success, the training team, and the broader franchise network. You will supervise and train franchisees and their staff across D Spot Dessert Cafés nationwide, reinforcing best practices in cleanliness, hygiene, customer service, and compliance with company policies. Your audits, training initiatives, and recommendations will drive continuous improvement across all franchise locations. This role requires frequent overnight travel and, when not in the field, active leadership within a Corporate Restaurant location.

Key Responsibilities:

• Lead the design and implementation of training programs that strengthen staff knowledge in operations standards, cleanliness, and customer service
• Facilitate regular training sessions and workshops to ensure all employees are proficient in operational procedures and compliance standards
• Support the online training portal, ensuring all training materials are current, relevant and easily accessible to team members
• Develop training modules aligned with company policies and industry standards
• Track analyze training completion rates and team member performance metrics
• Perform routine audits of restaurants to support operations teamAct as Corporate Restaurant leaders when not training, driving operational success, team performance and service excellence
• Uphold company standards and provide hands‑on leadership
• Frequent overnight travel to D Spot Locations across the country and USA
• Flexibility to support events, new store setups, and varying operational schedules
• Ability to wear multiple hats, including field training, auditing, corporate restaurant leadership, etc.
• Is a Brand/Business Ambassador at all times
• Communicate effectively with senior management to update on training performance and strategic initiatives.
• Organize and lead training sessions, workshops, and seminars as needed.
• Documentation of all the guidelines provided to franchises to ensure it is standard across the network.

Qualifications

• Degree in Business Administration, Hospitality Management, or a related field; MBA or advanced degree preferred.
• Proven experience (3+ years) in a training leadership role within the restaurant or hospitality industry,
• Demonstrated success in business development, strategic planning, and relationship management.
• In-depth knowledge of food safety regulations, quality assurance practices, and customer service excellence.
• Strong analytical and problem‑solving skills with the ability to make data‑driven decisions.
• Excellent communication, leadership, and interpersonal skills.
• Ability to travel extensively within assigned region, and nationally as required.
• Proficiency in Google Suite and Microsoft Office (Word, Excel, PowerPoint, and Outlook)
• Valid driver's license and driving record within provincial guidelines.
• Ability to travel withing Canada and the USA

What We Offer:

• Competitive salary and performance-based incentives.
• Opportunities for career growth and professional development.
• A dynamic and supportive work environment with a focus on achieving excellence.