Coordonnateur Soutien Gestion & Expertise — À distance

Desjardins; Toronto; Remote; CAD 70,000 - 90,000; Full time

Job summary

A leading Canadian financial institution is seeking a Senior Business Analyst to enhance its member service capabilities. The role involves planning and monitoring unit operations, resolving issues, and assisting in HR management. Candidates should possess a college diploma and have at least two years of customer service experience. A competitive salary and flexible vacation are part of the attractive offerings.

Benefits

Competitive salary and annual bonus

4 weeks of flexible vacation

Group insurance including telemedicine

Reimbursement of health and wellness expenses

Qualifications

• A minimum of two years of relevant experience in customer service and quality assurance (call centre environment).
• Other combinations of qualifications and relevant experience may be considered.

Responsibilities

• Help plan and assign work based on identified priorities.
• Serve as resource person for unit employees.
• Closely monitor delivery deadlines and make adjustments.
• Help resolve complaints and problems.
• Help carry out the unit’s operations and activities.

Skills

Action oriented

Customer Focus

Drive results

Nimble learning

Plans and aligns

Education

College diploma in a related field

Job description

A leading Canadian financial institution is seeking a Senior Business Analyst to enhance its member service capabilities. The role involves planning and monitoring unit operations, resolving issues, and assisting in HR management. Candidates should possess a college diploma and have at least two years of customer service experience. A competitive salary and flexible vacation are part of the attractive offerings.