Coordonnateur ou coordonnatrice, Soutien à la gestion et Soutien d'expertise

Desjardins; Toronto; Remote; CAD 70,000 - 90,000; Full time

Job summary

A leading Canadian financial institution is seeking a Senior Business Analyst to enhance its member service capabilities. The role involves planning and monitoring unit operations, resolving issues, and assisting in HR management. Candidates should possess a college diploma and have at least two years of customer service experience. A competitive salary and flexible vacation are part of the attractive offerings.

Benefits

Competitive salary and annual bonus

4 weeks of flexible vacation

Group insurance including telemedicine

Reimbursement of health and wellness expenses

Qualifications

• A minimum of two years of relevant experience in customer service and quality assurance (call centre environment).
• Other combinations of qualifications and relevant experience may be considered.

Responsibilities

• Help plan and assign work based on identified priorities.
• Serve as resource person for unit employees.
• Closely monitor delivery deadlines and make adjustments.
• Help resolve complaints and problems.
• Help carry out the unit’s operations and activities.

Skills

Action oriented

Customer Focus

Drive results

Nimble learning

Plans and aligns

Education

College diploma in a related field

Job description

This position is within a subsidiary of the Desjardins Group called Collabria Financial Inc. Making it Possible - Collabria Financial . Collabria Financial Inc. is a leading Canadian credit card issuer. We specialize in white-label credit card programs tailored for Canadian credit unions, helping them serve both consumer and commercial members more effectively. Our client-centric approach emphasizes convenience, security, and value—empowering credit unions to deepen relationships with their members and remain competitive in a rapidly evolving financial landscape.What sets Collabria apart is our foundation in partnership, collaboration, and responsiveness. We offer credit unions the ability to personalize product offerings under their own brand, enhancing the overall member experience. As a fast-growing organization, we offer exciting opportunities for career advancement and innovation. As a Senior Business Analyst, Collabria Financial Inc., you coordinate complex specialized activities and operations to help your unit achieve objectives and provide quality service to members, clients and partners. The ability to drive results is therefore essential. You assist as needed with HR management (vacation and leave, training, coaching, quality control, sales tracking, etc.). You help solve problems and prepare recommendations. You help develop and improve work methods and procedures. More specifically, you will be required to :

Help plan and assign work based on identified priorities. Update work schedules and anticipate temporary staffing needs to maintain service levels for members, clients and partners

Serve as resource person for unit employees and provide the support they need to carry out their work, especially with regard to processes, tools, authorizations and more complex cases

Closely monitor delivery deadlines and make adjustments as needed to improve productivity and service quality

Help resolve complaints and problems in accordance with the organization’s practices

Help carry out the unit’s operations and activities.

What we offer

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

What you bring to the table

• College diploma in a related field
• A minimum of two years of relevant experience in customer service and quality assurance (call centre environment)
• Please note that other combinations of qualifications and relevant experience may be considered

Action oriented, Customer Focus, Differences, Drive results, Nimble learning, Plans and aligns

#LI-Remote

Trade Union (If applicable)