Coordinator, Women’s Services - Warming Spaces

CMHA Thames Valley Addiction and Mental Health Services; London; On-site; CAD 44,000 - 55,000; Full time

Benefits offered by this job

HOOPP pension plan

9% in lieu of benefits

Evening/Night and Weekend shift premia

Starting rate $32.24 per hour

Job summary

Canadian Mental Health Association Thames Valley Addiction and Mental Health Services in London, ON seeks a Coordinator for Women’s Services – Warming Spaces. The role supports the My Sisters’ Place program, offering overnight warming accommodations for women, with on-site oversight during night hours to ensure safety and a supportive team environment.

Responsibilities include directing day-to-day work, coordinating staffing needs, and maintaining calm, inclusive service delivery.

Qualifications

• University degree or college diploma in a related field.
• Minimum of three years’ experience working with people with mental illness/addictions.
• Police Vulnerable Sector Check (PVSC) completed within last six months.

Responsibilities

• Support the Direct Service Team by organizing daily tasks and directing staff.
• Oversee scheduling, eligibility for relief coverage, and staff assignments.
• Liaise with Manager and Director to ensure safe, compassionate program delivery.
• Monitor team well-being and address performance concerns with constructive feedback.
• Coordinate program planning, accreditation readiness, and safety protocols.

Skills

Staff supervision

Risk assessment

Crisis intervention

Clear communication

Education

University degree or college diploma in social work, psychology, or related field

Job description

Coordinator, Women’s Services - Warming Spaces

Coordinator - (OPSEU)

Full-Time, Contract (Approximately 4 months)

This posting is the result of a current vacancy

London, Ontario (London Zone)

- Application Deadline: November 24, 2026 -

The Coordinator role is above the rank of Team Lead / Team Leader and will perform duties and responsibilities consistent with supporting teams in providing a psychosocial model of care to assist with the rehabilitation and community integration of clients. This role will include duties and responsibilities that support program Managers and Directors with the management of the day-to-day program functions, providing direction and supervision to Team Lead / Team Leader (if any), direct service staff, and for supporting the administrative and staffing requirements in program(s).

As Coordinator of the My Sisters’ Place Warming Spaces program, you will focus on offering emergency, overnight warming accommodations for women in need, ensuring their safety while encouraging empowerment and crisis resolution and maintaining a calm and respectful environment for all. The Coordinator will be expected to be on site during overnight and evening hours to support the development of the team.

The Coordinator will not carry a client case load and will only perform direct service work in emergency situations, or in support of a direct service staff member.

WHAT WE'RE OFFERING:

• What you'll be making – Starting rate for this role is $32.24 per hour (Level 1 – Coordinator):
  1. Successful external applicants will start at Level 1, with grid progression based on seniority up to Level 8 ($39.60 per hour); for internal applicants, grid level placement will occur as per the Collective Agreement
  2. Premiums of $2.00 per hour will be applied for eligible Evening/Night (8:00pm – 7:00am) and Weekend Shifts.
• When you'll work – 70 hours biweekly; nights, including weekends
• Your pension plan – Immediately eligible for optional enrolment in the Healthcare of Ontario Pension Plan (HOOPP)
• What your benefits will be – 9% in lieu of benefits

HOW YOU WILL BE MAKING A DIFFERENCE:

Support of Direct Service Team:

• Assists Manager with organizing and directing the day-to-day work of staff, including program tasks and the distribution of work amongst staff members
• Travels to assigned program sites for the purpose of checking-in with staff and teams on a regular basis
• Builds relationships with staff members to support collaboration, well-being, program improvement, and a positive work environment
• Monitors team dynamics and well-being; consults with the Manager to address concerns Addresses questions and concerns from staff members, consulting with the Manager as needed
• Shares feedback with staff members in a manner that is constructive, respectful, and client-centered
• Consults with Manager to address performance issues
• Assists with performance reviews for staff members, as assigned by the Manager(s)
• Acts as a resource to staff members regarding challenging clients, clinical approaches, and program concerns; works collaboratively with staff members to develop solutions
• Completes staff work observations and supports professional consultations, as needed
• Provides staff members with supervision
• Ensures effective and timely flow of information amongst staff members, as well as to and from the Manager and Director
• Respects and acknowledges the contributions, opinions and expertise of all team members
• Utilizes effective conflict management skills
• Supports decision-making and flow through of communication the Manager and/or Director
• Provides direction in emergency situations; assists the Manager with providing appropriate debriefing and supportive follow-up

Operations:

• Works with Manager to screen, interview, score and hire new staff, both internally and externally
• Supports the orientation and training of new staff and existing staff
• Schedules and approves time-off requests
• Resolves scheduling conflicts and directs/re-assigns staff members as needed to support program functions and ensure safety
• For programs requiring Relief coverage:
  1. Monitors Relief pools to ensure Relief staff are engaged and trained to provide appropriate client support
  2. Manages Relief pool composition to ensure adequate coverage; initiates reach out to disengaged Relief staff members and/or initiating the hiring of additional Relief staff members, as needed
• Liaises between staff and Manager with respect to client access and flow; assists with assessing potential fit for the program
• Implements new initiatives and policy / procedure changes within the program(s)
• Oversees daily program planning, problem solves issues and provide guidance around program concerns and direction
• Ensures program consistency and ensures services are delivered with compassion, inclusiveness and accountability in a welcoming environment

Administrative and General Responsibilities:

• Ensures program is conforming to accreditation standards
• Ensures Health and Safety Committee duties are carried out, as required
• Performs file audits and quality reviews, coordinates any resulting follow-up with the Manager
• Addresses any site concerns regarding the physical property (internal and external) and reports concerns to Property Services Department, as appropriate
• Professionally liaises with community partners regarding programs; providing information and updates
• Takes on special assignments, as agreed with the Manager or Director
• Completes statistics, as required specific to the program area
• Supports payroll input, documentation and approvals, as needed
• Ensures financial documentation and documentation related to clients is completed and submitted, as per organizational requirements
• Coordinates and/or orders program supplies
• Supports staff members to problem solve any IT concerns, notifying the IT department as needed

WHAT YOU'LL NEED TO APPLY:

Police Vulnerable Sector Check Requirements

Successful candidates must have a Police Vulnerable Sector Check completed in the last six months. Interested applicants who reside in the City of London and are in need of a Police Vulnerable Sector Check (PVSC) are encouraged to apply for one as soon as possible as PVSCs in the City of London are currently taking approximately 4 weeks to be processed and offers of employment cannot be made without receipt of a PVSC.

Bona Fide Occupational Requirement

My Sisters’ Place is a supportive environment for women and gender-diverse individuals who are experiencing or are at risk of homelessness. The program supports a vibrant community of women and gender-diverse individuals, including many who may have experienced gender-based violence. My Sisters’ Place is an environment solely for women and gender-diverse communities and therefore, it is a bona fide occupational requirement that the successful candidate identify as a woman, two-spirited, non-binary, transgender, or otherwise gender-diverse.

We require the following qualifications:

• University degree or college diploma in a related field, such as social work, social service work, psychology, or addiction and mental health (primary proof of credentials will be required during the hiring process i.e. original degree/diploma or official transcript)
• Minimum of three years’ experience working with people with mental illness and/or addictions and/or working in a social services field
• Current, satisfactory Police Vulnerable Sector Check (PVSC)
• Demonstrated ability to attend work regularly

We prefer the following qualifications:

• Valid Driver’s licence and access to a vehicle with adequate insurance coverage to meet job requirements
• First Aid & CPR certificate
• Experience working with 24/7 programs
• Knowledge and experience managing schedules
• Knowledge of psychosocial rehabilitation concepts and applications
• Knowledge of harm reduction approaches related to addictions
• Knowledge of current mental health treatment practices, crisis and suicide intervention skills training
• Knowledge of community resources
• Demonstrated good judgment and strong organizational skills
• Crisis intervention experience
• Demonstrated ability to defuse potential conflict situations
• Demonstrated ability to form strong partnerships with other agencies, hospitals, organizations
• Flexibility and adaptability to changing needs and circumstances
• Ability to motivate staff and volunteers
• Bilingual in both official languages, preferred;
• Une préférence sera accordée aux personnes possédant des compétences dans les deux langues officielles du Canada

INTERNAL APPLICANTS:

To be considered as an internal applicant, current staff members are reminded to apply using their @cmhatv.ca or @slwar.ca email address.

Our recruitment process allows us to learn about your previous work experience, your qualifications and your commitment to fulfilling our vision. While we appreciate the interest of all applicants, only those individuals being considered for a position will be personally contacted by someone from the interview team.

We welcome and encourage applications from all members of our community including persons of any gender, gender identity, gender expression, or sexual orientation, persons with disabilities, Indigenous persons, and members of visible minorities. If you require accommodations related to a disability at any point during the recruitment process, please contact [e-mail]

Legal Notifications:

• For legal purposes our full business name is: Canadian Mental Health Association Thames Valley Addiction and Mental Health Services
• Artificial Intelligence is not currently employed in our recruitment processes