Coordinator, Volunteer Resources

Providence Healthcare; Vancouver; On-site; CAD 74,000 - 106,000; Full time

Benefits offered by this job

Competitive salary

Meaningful impact

Growth opportunities

State-of-the-art facilities

Inclusive culture

Job summary

Providence Health Care in Vancouver is seeking a Coordinator, Volunteer Resources to organize and implement the volunteer program across sites, working with staff, families and community partners to provide meaningful opportunities.

You bring an Undergraduate degree, at least three years coordinating volunteers, and a Volunteer Management Certificate; familiarity with Better Impact is an asset. The role supports patient and resident care while promoting a safe environment.

Qualifications

• Undergraduate degree required.
• Minimum three years coordinating volunteer resources.
• Volunteer Management Certificate or equivalent.
• Familiarity with Better Impact is asset.

Responsibilities

• Organizes, coordinates and implements the volunteer program for Providence Health Care.
• Works with staff, volunteers, families and community partners to support meaningful volunteer opportunities.
• Promotes a safe environment for patients, residents, families, visitors, volunteers and staff.
• Develops and maintains volunteer programs across sites and contributes to recognition initiatives.
• Prepares quarterly reports and participates on multidisciplinary teams across sites.

Skills

Volunteer management

Communication skills

Public speaking

Detail-oriented

Teamwork

Multi-tasking

Education

Undergraduate degree

Three years experience coordinating volunteer resources

Volunteer Management Certificate

Familiarity with Better Impact

Tools

Better Impact

Word processing

Spreadsheets

Presentation software

Graphic design software

Job description

Salary

The salary range for this position is CAD $35.36/Hr. - CAD $50.83/Hr.

The hours of work, including start and stop times, days off, work area and work site may be subject to change consistent with operations requirements and applicable provisions of the Collective Agreement and statutes. Testing may be required. A criminal record check may be required

Summary

Reporting to the Manager, Mission Integration & Volunteer Resources, the Coordinator, Volunteer Resources:

• organizes, coordinates and implements the volunteer program for Providence Health Care
• works closely with staff, volunteers, families and community partners to support meaningful volunteer opportunities
• ensures volunteer programs align with PHC’s Mission, Vision, Values and Mission:Forward Strategic Plan
• collaborates with the broader Volunteer Resources team to build, develop and enhance volunteer programs
• promotes a safe environment for patients, residents, families, visitors, volunteers and staff

What You Bring

Education:

• Undergraduate degree in a related field.
• Minimum of three (3) years of experience coordinating volunteer resources, preferably in a health care setting.
• Certificate in Volunteer Management, or an equivalent combination of education, training and experience acceptable to the organization.
• Familiarity with Better Impact is considered an asset.

Skills and Abilities:

• Informed and competent understanding of the Mission, Vision, Values and ethical framework of Providence Health Care.
• Personal experience as a volunteer.
• Interest and experience working with a varied client population, including seniors and individuals who are vulnerable or marginalized.
• Ability to engage effectively and courteously with residents, patients, volunteers, the public and staff.
• Ability to communicate effectively, both verbally and in writing.
• Effective presentation and public speaking skills.
• Ability to operate related equipment and software programs, including word processing, spreadsheets, presentation and graphic design software.
• Strong and consistent accuracy and attention to detail.
• Ability to organize, prioritize and manage multiple tasks.
• Sound decision-making skills, active listening skills, flexibility and the ability to work effectively as part of a team.
• Ability to encourage and motivate others.
• Ability to work at different Providence Health Care sites as required

What We Offer

• A competitive salary: The salary for this position ranges from $35.36 to $50.83 per hour.
• Meaningful impact: Your dedication and expertise will directly impact the lives of individuals and the communities we serve.
• Growth opportunities: We welcome individuals at all stages of their career, offering opportunities for professional development and growth.
• State-of-the-art facilities: The new St. Paul’s Hospital and health campus will provide an innovative approach to integrated care, designed to meet the future health needs of patients, families and our communities.
• Inclusive culture: We respect the diversity, dignity and interdependence of all persons and value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents.

Your Day to Day:

• Develops and implements the volunteer program at assigned site(s) to meet the needs of residents and patients.Recruits volunteers on an ongoing basis, targeting specific audiences for required positions.
• Works closely with program leaders to understand volunteer needs, develop volunteer roles, and promote the Volunteer Resources program internally.
• Interviews and screens volunteer applicants in a timely and professional manner.
• Provides comprehensive orientation and ongoing training for new and existing volunteers.
• Supervises, supports, monitors and recognizes volunteers, and contributes to the development of volunteer recognition initiatives.
• Evaluates the overall volunteer program and individual volunteer performance.
• Supports site Gift Shops and Auxiliary/Guild volunteer activities, as applicable.
• Maintains community connections, professional memberships, and relationships with Volunteer Centres and related organizations.
• Prepares quarterly statistical and activity reports for the Manager, Mission Integration & Volunteer Resources.
• Participates on multidisciplinary teams, councils and program-related task groups across sites, as appropriate.
• Pursues professional development and stays current with trends in Volunteer Management.
• Promotes a positive community profile for Providence Health Care and Volunteer Resources, and liaises with community agencies.
• Shares responsibility for Volunteer Programs across sites in the absence of the Manager.

Who We Are:

Providence Health Care is one of the largest faith-based health care organizations in Canada. For the people at Providence, living our Mission, Vision and Values means providing British Columbians with compassionate, socially just, exceptional and innovative care every day.

From our humble roots 129 years ago, Providence has grown into globally renowned research, teaching, and care organization. As individuals within a mission-driven organization, we choose to be part of Providence Health Care because we value the organization’s long commitment to social justice and compassionate care, and its commitment to the process of Truth and Reconciliation with Indigenous Peoples.

We acknowledge that Providence Health Care and the new St. Paul’s Hospital site is located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.