Coordinator, Volunteer Resources

Providence Health Care; Vancouver; On-site; CAD 74,000 - 106,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

State-of-the-art facilities

Inclusive culture

Job summary

Qualifications

• Understanding of Providence Health Care's Mission, Vision and Values.
• Experience as a volunteer or working with volunteers in a health-care setting preferred.
• Ability to engage with diverse residents, patients and staff.
• Strong communication, presentation and public speaking skills.
• Proficiency with standard office software (word processing, spreadsheets, presentations).

Responsibilities

• Develops and implements the volunteer program at assigned site(s).
• Recruits volunteers and promotes roles to meet site needs.
• Works with program leaders to define volunteer roles and promote the program.
• Interviews and screens volunteers in a timely, professional manner.
• Provides orientation and ongoing training for volunteers.
• Supervises, supports and recognizes volunteers; supports recognition initiatives.
• Maintains community connections and relationships with Volunteer Centres.
• Prepares quarterly reports for the Manager, Mission Integration & Volunteer Resources.
• Participates in multidisciplinary teams and program task groups.
• Promotes a positive community profile for Providence Health Care.

Skills

Mission & values understanding

Volunteer experience

Diversity & inclusion

Verbal communication

Written communication

Public speaking

Word processing

Spreadsheets

Presentations

Graphic design basics

Attention to detail

Time management

Teamwork

Mentoring & motivation

Multi-site coordination

Education

Undergraduate degree in related field

Three years of volunteer resources coordination experience

Volunteer Management Certificate

Familiarity with Better Impact software

Tools

Better Impact

Job description

Reporting to the Manager, Mission Integration & Volunteer Resources, the Coordinator, Volunteer Resources:

• organizes, coordinates and implements the volunteer program for Providence Health Care
• works closely with staff, volunteers, families and community partners to support meaningful volunteer opportunities
• ensures volunteer programs align with PHC’s Mission, Vision, Values and Mission:Forward Strategic Plan
• collaborates with the broader Volunteer Resources team to build, develop and enhance volunteer programs
• promotes a safe environment for patients, residents, families, visitors, volunteers and staff

What You Bring

Education:

• Undergraduate degree in a related field.
• Minimum of three (3) years of experience coordinating volunteer resources, preferably in a health care setting.
• Certificate in Volunteer Management, or an equivalent combination of education, training and experience acceptable to the organization.
• Familiarity with Better Impact is considered an asset.

Skills and Abilities:

• Informed and competent understanding of the Mission, Vision, Values and ethical framework of Providence Health Care.
• Personal experience as a volunteer.
• Interest and experience working with a varied client population, including seniors and individuals who are vulnerable or marginalized.
• Ability to engage effectively and courteously with residents, patients, volunteers, the public and staff.
• Ability to communicate effectively, both verbally and in writing.
• Effective presentation and public speaking skills.
• Ability to operate related equipment and software programs, including word processing, spreadsheets, presentation and graphic design software.
• Strong and consistent accuracy and attention to detail.
• Ability to organize, prioritize and manage multiple tasks.
• Sound decision-making skills, active listening skills, flexibility and the ability to work effectively as part of a team.
• Ability to encourage and motivate others.
• Ability to work at different Providence Health Care sites as required
• What We Offer
• A competitive salary: The salary for this position ranges from $35.36 to $50.83 per hour.
• Meaningful impact: Your dedication and expertise will directly impact the lives of individuals and the communities we serve.
• Growth opportunities: We welcome individuals at all stages of their career, offering opportunities for professional development and growth.
• State-of-the-art facilities: The new St. Paul’s Hospital and health campus will provide an innovative approach to integrated care, designed to meet the future health needs of patients, families and our communities.
• Inclusive culture: We respect the diversity, dignity and interdependence of all persons and value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents.

Your Day to Day:

• Develops and implements the volunteer program at assigned site(s) to meet the needs of residents and patients.
• Recruits volunteers on an ongoing basis, targeting specific audiences for required positions.
• Works closely with program leaders to understand volunteer needs, develop volunteer roles, and promote the Volunteer Resources program internally.
• Interviews and screens volunteer applicants in a timely and professional manner.
• Provides comprehensive orientation and ongoing training for new and existing volunteers.
• Supervises, supports, monitors and recognizes volunteers, and contributes to the development of volunteer recognition initiatives.
• Evaluates the overall volunteer program and individual volunteer performance.
• Supports site Gift Shops and Auxiliary/Guild volunteer activities, as applicable.
• Maintains community connections, professional memberships, and relationships with Volunteer Centres and related organizations.
• Prepares quarterly statistical and activity reports for the Manager, Mission Integration & Volunteer Resources.
• Participates on multidisciplinary teams, councils and program-related task groups across sites, as appropriate.
• Pursues professional development and stays current with trends in Volunteer Management.
• Promotes a positive community profile for Providence Health Care and Volunteer Resources, and liaises with community agencies.
• Shares responsibility for Volunteer Programs across sites in the absence of the Manager.

Who We Are:

Providence Health Care is one of the largest faith-based health care organizations in Canada. For the people at Providence, living our Mission, Vision and Values means providing British Columbians with compassionate, socially just, exceptional and innovative care every day.

From our humble roots 129 years ago, Providence has grown into globally renowned research, teaching, and care organization. As individuals within a mission-driven organization, we choose to be part of Providence Health Care because we value the organization’s long commitment to social justice and compassionate care, and its commitment to the process of Truth and Reconciliation with Indigenous Peoples.