Coordinator, Tech Training

Canadian Pacific Railway; Calgary; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join a leading North American railway as a Coordinator for Tech Training, where you'll work on Learning Management System support and training initiatives. In this dynamic role, you will collaborate with Instructional Designers and engage in continuous process enhancements for LMS functionalities. The position offers a chance to contribute meaningfully in a critical area of an essential service provider, with benefits and professional growth opportunities.

Benefits

Flexible and competitive benefits package

Competitive company pension plan

Employee Share Purchase Plan

Performance Incentive Program

Annual Fitness Subsidy

Qualifications

• Experience with LMS content management and eLearning.
• Knowledge in SCORM compliant authoring and deployment systems.
• Familiarity with learning design/authoring software like Articulate 360 is a plus.

Responsibilities

• Maintain and develop LMS course content and documentation.
• Provide LMS training and support for personnel and clients.
• Troubleshoot LMS issues and manage administrative queries.

Skills

Communication

Attention to Detail

Interpersonal Skills

Education

Related university diploma or degree

Tools

SuccessFactors Learning Management System

Microsoft Office

Job description

Canadian Pacific (CP) and Kansas City Southern (KCS) are now CPKC. As the only truly North American railway, we are making big moves! Drawing on our strong foundations and heritage, CPKC moves essential goods across our 20,000-mile network to support economic growth throughout Canada, the U.S. and Mexico. Be a part of history as we connect a continent and create exciting career opportunities across our new transnational network. Visit cpkcr.com to learn about the CPKC advantage, our purpose and culture.

PURPOSE OF THE POSITION:

As the Coordinator, Tech Training you will have the opportunity to work with a team of LMS professionals, Instructional Designers, and Learning Process Analysts. You will provide Learning Management System (LMS) training and support to our clients, and work with the vendors to address and resolve LMS issues. As well, you will assist with processing and responding to general inquiries received in the Learning Management System (LMS) shared mailbox.

POSITION ACCOUNTABILITIES:

• Maintain up to date curriculums, assignment profile, date courses and collaborate in making courses and course content functional in LMS
• Create new items, curricula, assignment profiles and surveys in the LMS for the business
• Provide learning management system (LMS) training and support to personnel and clients
• Explore record discrepancies, provide advice, and troubleshoot LMS concerns
• Develop job aids and documents for process development and continuous enhancements
• Provide support on current issues/projects, manage technical and functional day-to-day operational aspects of the Learning Management System.
• Manage LMS Admin email, directing a wide variety of queries to the appropriate responsible parties, troubleshooting etc.
• Document all courseware and training deliverables. Enter data/records from the field into LMS
• Maintain current documentation such as Program Indexes, Table of Contents, and job aids for the business and find solutions to decrease gaps in training records
• Prepare reports for internal and external clients
• Provide assistance and instruction to field admins in generating and distributing reports for target populations

POSITION REQUIREMENTS:

• Related university diploma or degree
• Experience with SuccessFactors Learning Management System content (content objects, Assessments, and Survey functionality)
• Knowledge of eLearning content management (SCORM 1.2 compliant authoring and deployment systems)
• Experience with learning design/authoring software is considered an asset – Articulate 360 suite (esp. Rise, Review, Storyline)
• Proficiency in Microsoft Office – Excel, PowerPoint, Word, Outlook
• Excellent written and verbal communication, computer and interpersonal skills
• Demonstrates strong attention to detail
• Able to work in a fast paced and dynamic environment.

WHAT CPKC HAS TO OFFER :

• Flexible and competitive benefits package
• Competitive company pension plan
• Employee Share Purchase Plan
• Performance Incentive Program
• Annual Fitness Subsidy

ADDITIONAL INFORMATION:

As an employer with North American presence, the possibility does exist that the location of your position may be changed based on organizational requirements.

The successful candidate will need to successfully complete the following clearances:

• Criminal history check
• Reference check

Management Conductor Program:

Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CPKC. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.

CPKC is an equal opportunity employer committed to the principles of employment equity and inclusion. We welcome applications from all qualified individuals. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act ("PIPEDA").

• Department: Procurement
• Job Type: Full-Time
• Position Type: Non-Union
• Country: Canada
• % of Travel:
• # of Positions: 1
• Job Grade: 5
• Job Available to: Internal & External

#LI-JA1

#LI-ONSITE

About the company

The Canadian Pacific Railway, known as CP Rail between 1968 and 1996 and simply Canadian Pacific, is a historic Canadian Class I railway incorporated in 1881.

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at [e-mail] or 407-000-0000.

Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.

An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at [e-mail] or 407-000-0000.