Coordinator, Student Financial Aid

Athabasca University (AU); Town of Athabasca; On-site; CAD 70,000 - 90,000; Full time

Job summary

A Canadian university in Athabasca is seeking a full-time permanent Coordinator for Student Financial Aid. This role involves managing daily operations, supervising staff, and ensuring compliance with regulations. The ideal candidate should have a degree, 3-5 years of experience, and strong skills in management, communication, and problem-solving.

Qualifications

• A minimum of 3 to 5 years of progressively responsible experience in a complex, regulated environment.
• Ability to manage and motivate staff effectively.
• Experience providing exceptional service in a regulatory environment.

Responsibilities

• Manage the day-to-day operations of the Student Financial Aid unit.
• Supervise all unit staff and develop operational plans.
• Ensure operations comply with University and external regulations.

Skills

Supervisory skills

Communication skills

Coaching skills

Problem-solving skills

Management skills

Leadership skills

Organizational skills

Customer service skills

Understanding of Student Information Systems

Education

Undergraduate degree or equivalent experience

Tools

Student Information Systems (preferably Banner)

Job description

Athabasca University's Office of the Registrar is recruiting for a Coordinator, Student Financial Aid.

This full-time permanent position is place-based and located in Athabasca, Alberta.

The Position:

Consistent with University policy and the objectives and priorities of the Office of the Registrar, the Coordinator of Student Financial Aid is responsible for the efficient and effective operations of the Student Financial Aid (SFA) unit. The Unit currently (2025) processes over $18 million in undergraduate and graduate tuition for funded students, serving over 5000 (44% of AU's undergraduate FTE) funded learners from across Canada.

The Coordinator is responsible for managing the day-to-day operations of the unit and supervises all unit staff. They identify operational needs, develop unit operational plans, and reviews processes to ensure the unit is operating within Universityand external regulatory requirements, and in alignment with various strategic and operational plans.

Qualifications:

• An undergraduate degree or equivalent experience is required to facilitate the understanding of stakeholder groups, work creatively and effectively in the institution, and to manage and motivate staff.
• A minimum of 3 to 5 years of progressively responsible experience in a complex, online and highly regulated environment (post- secondary or other) or equivalent combination of experience and education is also required. Other combinations of education and experience may be considered.
• Excellent supervisory, communication, and coaching skills are required, as are thorough investigative and problem- solving skills.
• Strong management and leadership skills, excellent organization and planning skills, and proven ability to direct and supervise staff in a collaborative, co-operative way.
• Experience providing exceptional service to internal and external customers in a related (regulatory) environment is essential.
• Sound understanding of Student Information Systems (preferably Banner) combined with solid process review and development skills.

A detailed job description can be viewed at: Coordinator, Student Financial Aid.

Contact Information:

For more information regarding thisrole, please contact Angela Kuzyk, Registrar, at [e-mail].