Coordinator, Office & HR Support (Ottawa airport - YOW)

Swissport; Ottawa; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading aviation services company in Ottawa is seeking a Coordinator for Office & HR Support. The role involves providing HR and administrative support for smooth operations, including managing recruitment processes and employee data management. The ideal candidate must possess strong organizational and communication skills, and have a background in Business Administration or Human Resources. Join this dynamic team and contribute to enhancing the customer experience in aviation.

Qualifications

• 2-4 years of experience in administration, HR, or support roles.
• Ability to work independently and maintain confidentiality.

Responsibilities

• Coordinate end-to-end recruitment process including job postings.
• Maintain employee data in HRIS and ATS systems.
• Provide day-to-day administrative support to the management team.

Skills

Attention to detail

Organizational skills

Communication skills

Knowledge of HRIS/ATS

Microsoft Office Suite proficiency

Education

Post-secondary education in Business Administration or HR

Tools

HRIS platforms (Dayforce)

ATS platforms

Job description

Are you ready to take flight in a dynamic and fast‑paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - “To provide the aviation industry with consistent and tailor‑made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things, and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Position Summary

The Coordinator, Office & HR Support will provide administrative and human resources support to ensure smooth operations of our station in Ottawa (YOW). This role will be responsible for supporting HR functions, including recruitment, HRIS maintenance, applicant tracking system (ATS) management, and managing disciplinary files of the employees, and for other administrative functions. The ideal candidate is detail‑oriented, organized, and able to balance office and HR responsibilities.

Key Responsibilities

Human Resources Support

• Coordinate end‑to‑end recruitment process (job postings, interview scheduling, reference checks, onboarding).
• Maintain and update employee data in HRIS and ATS systems.
• Assist with the preparation of offer letters, contracts, and onboarding documents.
• Provide administrative support on employee relations, payroll updates, and compliance requirements.
• Act as a liaison with corporate HR for hiring needs.
• Act as a liaison with the third‑party provider for disability management.
• Assist with the preparation of disciplinary letters (safety, attendance, …).

General Office Administration

• Provide day‑to‑day administrative support to the management team.
• Support the implementation of company policies, procedures, and standards.
• Maintain employee records and ensure the confidentiality of sensitive information.
• Assist in preparing reports, presentations, and communications.

Qualifications & Skills

• Post‑secondary education in Business Administration, Human Resources, or a related field.
• 2‑4 years of experience in administration, HR, or support roles.
• Knowledge of HRIS and ATS platforms (Dayforce experience is an asset).
• Strong organizational and multitasking skills, with excellent attention to detail.
• Proficient in Microsoft Office Suite (Excel, Outlook, Word, PowerPoint).
• Strong interpersonal and communication skills (written and verbal).
• Ability to work independently and always maintain confidentiality.

Work Environment

• Station‑based position supporting the lines of business.
• Fast‑paced environment with multiple priorities.

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at www.careers.swissport.com to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!