COORDINATOR, LEARNING

BDC; Montreal; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading financial institution in Montreal seeks a Coordinator, Learning to lead the administration of their Learning Management System and coordinate various learning initiatives. The ideal candidate will have a degree in administration or HR, be bilingual in English and French, and possess strong problem-solving skills. This role offers a hybrid work model and competitive benefits.

Benefits

Flexible benefits and savings plans

Paid vacation and personal days

Hybrid work model

Learning and development opportunities

Qualifications

• 2-3 years of experience in administration, technical support, or HR.
• Experience with LMS administration is a plus.
• Bilingual in English and French required.

Responsibilities

• Administrate and manage the Learning Management System (LMS).
• Coordinate various learning and talent initiatives.
• Provide exceptional customer service regarding learning inquiries.

Skills

Bachelor's degree in administration or HR

Experience in administration, technical support or HR

LMS administration experience

Tech savvy

Problem solving skills

Knowledge of MS Office

Attention to detail

Ability to organize workload

Self-reliant

Bilingual (English and French)

Education

Bachelor's degree in administration or HR

Tools

Workday Learning

Job description

Overview

We are banking at another level.

Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.

Choosing BDC as your employer also means:

• Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few
• In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1
• A hybrid work model that truly balances work and personal life
• Opportunities for learning, training and development, and much more...

Explore the BDC Way in our Culture Book

POSITION OVERVIEW

We are looking for a Coordinator, Learning to lead the development, coordination, implementation and deployment of various learning and talent development initiatives.

Learning Management System (LMS, i.e. Workday Learning) administration is key to this role, as well as coordination of all learning efforts, including deployment of all initiatives (online, virtual, in class), activities planning and scheduling, as well as material coordinating. Troubleshooting technical issues and providing excellent customer service is required as the Learning Coordinator is the key contact for all questions and inquiries. In addition to supporting our Learning initiatives, the Learning Coordinator will support different talent and employee experience initiatives.

CHALLENGES TO BE MET

• Administrating and managing the LMS (interface, catalog, assignments, deployment, upload content, testing courses, communications, reports and regular maintenance);
• Coordinating different Learning, as well as Talent initiatives including logistics, communications, and systems;
• Communicating and promoting initiatives via online communities, in person or virtual contacts, videos, etc.;
• Supporting learning program curation efforts as needed;
• Connecting and maintaining relationships with external service providers to resolve problems, update courses and fill out test and bug records;
• Collaborating with different business units to determine and deploy learning programs and talent initiatives;
• Providing exceptional customer service to employees regarding all enquiries relating to learning, and offer technical support in the event of problems with the learning center or materials within;
• Staying current with industry trends and best practices in learning technology and learning deployment strategies;
• Provide LMS training and demos to managers and employees as required;
• Host live virtual training as the technical support resource.
• Coordinating the preparation of progress and evaluation reports for a specific course or group of courses.
• Collaborate with the various HR expertise centers as well as HR business partners to maintain an integrated calendar of the various events that will take place as part of BDC's operations.
• Advise, support and inform Senior Learning and Development Advisors of any risks that may affect the deployment of training.

WHAT WE ARE LOOKING FOR

• Bachelor’s degree in administration or HR;
• Between two and three years’ experience in administration, technical support or HR;
• Experience of LMS administration (Workday) an asset;
• Tech savvy and willing to learn new tools;
• Aptitude for problem solving, analysis and critical thinking;
• Knowledge of MS Office (Word, Excel, PowerPoint, OneNote);
• Great attention to detail, meticulous approach;
• Ability to organize workload in order to meet strict timelines and manage priorities (multitask);
• Self-reliant, problem solver;
• Creative, innovative, open-minded; and Customer focused;
• Bilingual (English and French).

Proudly one of Canada’s Top 100 Employers and one of Canada’s Best Diversity Employers, we are committed to fostering a diverse, equitable, inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work. If you require an accommodation to complete your application, please do not hesitate to contact us at [e-mail].

While we appreciate all applications, we advise that only the candidates selected to participate in the recruitment process will be contacted.