Coordinator, Integrated Services

Socket.dev; Mississauga; On-site; CAD 76,000 - 85,000; Full time

Benefits offered by this job

OMERS Pension Plan

Flexible hours

Culture of respect and inclusion

Job summary

Socket.dev in Peel Region is seeking a Coordinator, Integrated Care Services to support seniors and caregivers through an integrated model of care. You will coordinate client enrollment, scheduling, and case management for the Integrated Care Centre, working with clinical and interdisciplinary teams to plan, document, and deliver person‑centred services.

This 6‑month contract is onsite at Peel Manor, Brampton. 35 hours per week with some evenings and weekends.

Qualifications

• Requires a health-related bachelor degree and 3–5 years in health care or community services.
• Experience coordinating client services within interdisciplinary teams preferred.
• Knowledge of elder care, aging in place, and community resources is essential.

Responsibilities

• Coordinate client enrollment, scheduling, and case management for the Integrated Care Centre (ICC).
• Collaborate with clinical and interdisciplinary team members to plan, document, and deliver care.
• Maintain relationships with partners to ensure seamless service delivery and timely information for clients and caregivers.

Skills

Client enrollment

Case management

Interdisciplinary collaboration

Documentation

Resource coordination

Education

Bachelor degree in health field

Gerontology asset

Tools

Telus CHR

Microsoft Office

Job description

Overview

Coordinator, Integrated Care Services

Health Services – Seniors Services Development

Status: Contract Full-Time (6 Month Duration)

Salary Band: F

Hiring Range: $75,696 – $85,159 per annumWork Mode: OnsiteLocation: Peel Manor, 525 Main Street North, BramptonHours of Work: 35 hours per week. Flexibility is required and includes evenings and weekends.

Are you passionate about supporting seniors and caregivers through innovative, integrated models of care?

The Seniors Services Development Division is committed to delivering person‑centred care through the Butterfly Philosophy of Care, promoting emotional well‑being and enhancing quality of life for seniors and their caregivers.

While you will not be providing direct resident care, you will play an important role in supporting clients, caregivers, and interdisciplinary teams by coordinating services, facilitating access to resources, and helping older adults remain engaged, connected, and supported in the community.

If you are a collaborative professional with strong organizational skills, a passion for service excellence, and a commitment to improving the lives of seniors, we invite you to join our team.

What You'll Do:

Care Coordination & Client Support

• Coordinate client enrollment, scheduling, and case management activities for the Integrated Care Centre (ICC)
• Collaborate with clinical and interdisciplinary team members to plan, communicate, and document client care and support services
• Maintain collaborative relationships with internal and external partners to support seamless and person‑centred service delivery
• Ensure clients and caregivers receive timely information, referrals, and access to appropriate community resources
• Coordinate tours and pre‑enrollment trial visits for clients and caregivers accessing the Respite Centre
• Leverage community resources and referral pathways to support aging in place and enhance client outcomes

Interdisciplinary Collaboration & Service Delivery

• Schedule, assign, monitor, and update interdisciplinary care rounds for Thrive and non‑Thrive clients
• Initiate, arrange, and facilitate interdisciplinary care conferences to support client‑centred planning and goal achievement
• Communicate with Adult Day Services, Integrated Care Centre, and Respite Centre team members regarding client and caregiver goals, interventions, and outcomes
• Support integrated care planning approaches that align services across the circle of care

Administration, Reporting & Quality Improvement

• Provide administrative support to the Seniors Health and Wellness Village at Peel Manor and related committees
• Coordinate meetings and ensure compliance with applicable legislation, policies, and procedures
• Create and maintain electronic medical records within the Telus Collaborative Health Record (CHR) system
• Coordinate case management documentation and service delivery activities
• Contribute to the collection and reporting of quality measures and performance indicators
• Analyze quality outcomes and performance data to support operational planning and continuous improvement initiatives

What You Bring to the Role:

Education & Experience

• Baccalaureate degree in a health‑related discipline
• Additional education and/or experience in Gerontology would be considered an asset
• Three (3) to five (5) years of experience in a health care or community service setting
• Experience working with culturally diverse populations
• Experience supporting interdisciplinary teams and coordinating client services
• Equivalent combinations of education and experience may be considered

Knowledge, Skills & Abilities

• Knowledge of age‑related health conditions, the aging process, and person‑centred approaches to care
• Knowledge of quality assessment tools, quality improvement methodologies, and performance measurement principles
• Ability to assess, collect, interpret, and synthesize information to support planning, evaluation, and service improvement initiatives
• Experience utilizing evidence‑based communication and quality assessment frameworks such as SBAR
• Strong understanding of Ontario’s Personal Health Information Protection Act (PHIPA)
• Experience working within an integrated health care environment and circle of care model
• Demonstrated proficiency with Microsoft Office applications and electronic health record systems
• Excellent interpersonal, communication, organizational, time management, and decision‑making skills
• Demonstrated problem‑solving, critical thinking, conflict resolution, and analytical skills
• Ability to respond effectively to changing client and caregiver needs with flexibility and resourcefulness
• Demonstrated commitment to diversity, equity, inclusion, and culturally responsive service delivery

Assets

• One (1) to two (2) years of experience in case management, service coordination, and/or referral management
• Certified Registered Practical Nurse (RPN) designation
• Education or experience in Gerontology
• Experience working within integrated seniors' health and wellness programs

Perks That Make Work Rewarding:

As a contract employee, you'll enjoy:

• Automatic enrolment into the OMERS Pension Plan
• Flexible hours supporting your wellness and well‑being
• Supportive leadership and a culture of respect and inclusion

Pre-Employment Requirements:

Successful candidates hired to work within any of the Region of Peel's Long‑Term Care Homes are required to provide:

• Vulnerable Sector Police Check
• TB Skin Testing

Please note that any costs associated with obtaining these requirements are the responsibility of the successful candidate.

Be bold. Think big. Make an impact.

Help shape innovative, integrated services that improve the health, well‑being, and quality of life of seniors and caregivers across Peel.

About Us

Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon. Peel Region delivers essential services to more than 1.5 million residents and approximately 200,000 businesses.

We’re working to create a community that is safe, inclusive, and accessible. A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.

Our workforce is 6,700 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long‑term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support.

Recognized by Canada's Healthy Workplace Month® with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region.

Additional Information

Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please [e-mail]