Coordinator, In-Market Sales

Big Bus Westcoast Sightseeing; Vancouver; On-site; CAD 26,000 - 37,000; Full time

Job summary

Big Bus Tours Vancouver Westcoast Sightseeing is hiring an In-Market Sales Coordinator to support our In-Market and Partnership Sales Manager with hotel agents. You will promote our tours to hotel concierges and front desk teams, building and maintaining partner relationships across Vancouver area.

In this fast-paced role, you will train agents, manage accounts, coordinate events and tradeshows, and assist with sales reporting.

Qualifications

• Experience in fast-paced sales/guest service environments
• Ability to work independently and in a team
• Proficiency in Microsoft Office
• Strong time management and organizational skills
• Excellent interpersonal, written and verbal communication
• Detail-oriented and professional
• Fluent in English (second language is a plus)
• BC Driver’s License and access to a vehicle
• Knowledge of Downtown Vancouver area
• Graphic design and event management are assets

Responsibilities

• Manage agent accounts, including onboarding hotel accounts, training, troubleshooting, commissions, guest inquiries, and relationship maintenance
• Assist with planning and executing tradeshows, events and familiarization tours
• Attend hotel affiliate events as a Big Bus Tours representative
• Perform administrative duties: commission reconciliation, CRM updates, email newsletters, and sales reporting
• Prepare and deliver marketing collateral for the agent program
• Collaborate with sales/marketing to develop in-market strategies and increase sales
• Act as Reservations Agent for agents program on mornings and weekends

Skills

Interpersonal skills

Verbal communication

Written communication

Organizational skills

Time management

Problem-solving

Attention to detail

English fluency

BC Driver’s License

Vehicle access

Education

None specified

Tools

Microsoft Office

Job description

Start Date: March/April
Work Hours: Seasonal, full time, shift work (start times may vary)
Days of Week Worked:Tuesday through Saturday (subject to change)
Location: Downtown Vancouver, Richmond, Burnaby, North Van – majority of the time you will be offsite visiting hotels
Wages: $23 per hour + phone and gas allowance

At Big Bus Tours Vancouver Westcoast Sightseeing, we are hiring an In-Market Sales Coordinator to support our In-Market and Partnership Sales Manager with our Hotel Agents. You will be promoting our tours and attractions to hotel concierges and front desk teams, who in turn recommend and sell our services to guests from around the world. You will build and maintain partner relationships by visiting partnered hotels and agents across downtown Vancouver, Burnaby, Richmond, and North Vancouver. This fast-paced role requires strong interpersonal, verbal and written communication, organization skills, attention to detail, and creative problem-solving skills. A valid BC Driver’ License and access to a vehicle is required.

YOUR WORK WILL INCLUDE

• Managing agent accounts; including but not limited to setting up of new hotel accounts, training, troubleshooting technical difficulties, delivering commissions, assisting guest service inquiries and maintaining relationships
• Assisting with planning and execution of tradeshows, events and familiarization tours
• Attending hotel affiliate events, functions and familiarization tours as a representative of BBTWCS
• Conducting administrative duties; including commission reconciliation, CRM updates, email newsletter updates, and sales reporting
• Preparing and delivery of marketing collateral (flatsheets, invitations) for agent program
• Collaborating with the sales and marketing team to develop in-market strategies and plans; focusing on building long-term relationships and increasing overall sales
• Acting as a Reservations Agent for our Agents program on mornings and weekends

WHAT WE WILL LIKE ABOUT YOU

• You have previous experience working in a fast-paced sales/guest service/tourism/hospitality/relationship building environment
• You work equally well independently and as part of a team
• You are proficient in Microsoft Office and are quick learner
• You have strong time management and organizational skills
• You have excellent interpersonal, written and verbal communication and active listening skills
• You work well under pressure and possess strong attention to detail
• You have a naturally friendly and outgoing personality, along with a professional attitude
• You are fluent in English; a second language is an asset
• A valid BC Driver’s License and access to a vehicle is required
• You have strong knowledge of Downtown Vancouver and its surrounding areas
• Graphic design skills are an asset
• Event Management skills are an asset

WHAT YOU WILL LIKE ABOUT US

• Paid training
• Free admission and discounts for you and a guest to over 90 attractions through the Tourism Privilege Pass
• Central Downtown Vancouver office with easy access to all transit routes
• Internal and external recognition programs for fun awards and prize opportunities
• Invitations to VIP tourism industry events, networking opportunities and familiarization tours
• The little things like free coffee, hot chocolate and sparkling water (available in-office)
• A respectful and safe work environment

Please include a Cover Letter when submitting your Resume.

Join the team at Big Bus Tours Vancouver Westcoast Sightseeing! We operate Vancouver’s Double Decker Hop-On Hop-Off tours, as well as guided tours to Downtown Vancouver, Whistler, Victoria, and the North Shore.

We have been a Top Nominated Company at the Vancouver Tourism Awards for three years in a row since 2023! The rise to the top is a testament to our team’s unwavering commitment to excellence and the exceptional efforts of our team who consistently go above and beyond to provide unparalleled tour experiences for our guests.

We are an equal opportunity employer committed to equity, diversity, and inclusion. We strive to maintain a workplace that welcomes and values people of all backgrounds, identities, and abilities.

BBTVWCS respectfully acknowledges that our offices are located on the unceded traditional territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Nations.

Please visit our careers page to see more job opportunities.

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