Coordinator, HR Operations

Canadian Tire Corporation; Toronto; On-site; CAD 44,000 - 73,000; Full time

Benefits offered by this job

Benefits & retirement

Incentives & education

Well-being perks

Product discounts

Job summary

Canadian Tire Corporation is seeking an HR Operations Coordinator to support Workday-driven processes, focusing on exception resolution, case management, and data integrity. This in-office role collaborates with HR, Payroll, and Tech to ensure accurate workforce data and timely reporting.

Based in Toronto, ON, this position requires meticulous attention to detail, strong communication, and the ability to manage multiple tasks within weekly payroll deadlines.

Qualifications

• Perform Workday transactions accurately including hires, promotions, transfers, and updates to effective dates.
• Triage and resolve first-level Workday cases.
• Collaborate with managers and employees to resolve discrepancies between Workday and documentation.
• Maintain data integrity of key fields such as FTE, employee type, and organizational segments.
• Identify and resolve duplicate employee records.
• Create Supervisory Organizations and assign security roles.
• Configure delegation access for store and corporate employees.
• Ensure data handling with accuracy, confidentiality and privacy compliance.
• Support testing of HR processes and system enhancements.
• Identify process improvement opportunities and provide recommendations.
• Maintain SIN and work permit data audits to ensure compliance.
• Participate in data audits to ensure data accuracy and compliance.
• Manage Service Connection processes.

Responsibilities

• Accurately perform Workday transactions, including hires, promotions, transfers, and updates to effective dates, ensuring compliance with procedures and payroll deadlines.
• Review, triage, and resolve first-level Workday cases, supporting timely case management.
• Collaborate with managers and employees to resolve discrepancies between Workday data and supporting documentation.
• Maintain data integrity within Workday, ensuring accuracy of key fields such as FTE, employee type, and organizational segments.
• Identify and resolve duplicate employee records, determining appropriate actions such as rescind, retain, or data consolidation.
• Create and maintain Supervisory Organizations and assign appropriate security roles.
• Configure delegation access for store and corporate employees in accordance with business requirements.
• Ensure all HR data is handled with accuracy, accountability, confidentiality, and privacy standards.
• Support testing of HR processes and system enhancements in partnership with Analysts and leadership.
• Identify opportunities for process improvements and provide recommendations to enhance employee and manager experience.
• Maintain SIN and work permit data audits to ensure compliance with company policies and regulatory requirements.
• Participate in and support the resolution of various data audits across the team to ensure data accuracy and compliance.
• Manage and support Service Connection processes, ensuring timely handling and resolution of requests.

Skills

Workday transactions

HR data management

Attention to detail

Communication

Tools

Microsoft Office

Adobe Acrobat

HRIS familiarity

Job description

The HR Operations Coordinator will report to the Manager, HR Operations and Reporting and support key HR operational processes in Workday, with a focus on resolving exception-based transactions, managing case activity, supporting mass processing, and maintaining HR data integrity. This role plays an important part in ensuring workforce data is accurate and reliable, which underpins reporting, workforce insights, and informed decision-making across the organization. This is an in-office role, with an expectation to work on-site four days per week.

What You'll Do

• Accurately perform Workday transactions, including hires, promotions, transfers, and updates to effective dates, ensuring compliance with established procedures and weekly payroll deadlines.
• Review, triage, and resolve first-level Workday cases, supporting timely and accurate case management.
• Collaborate with managers and employees to resolve discrepancies between Workday data and supporting documentation (e.g., termination dates, hours entered).
• Maintain data integrity within Workday, ensuring accuracy of key fields such as FTE, employee type, and organizational segments.
• Identify and resolve duplicate employee records, determining appropriate actions such as rescind, retain, or data consolidation.
• Create and maintain Supervisory Organizations and assign appropriate security roles.
• Configure delegation access for store and corporate employees in accordance with business requirements.
• Ensure all HR data is handled with the highest level of accuracy, accountability, confidentiality, and compliance with privacy standards.
• Support testing of HR processes and system enhancements in partnership with Analysts and leadership.
• Identify opportunities for process improvements and provide recommendations to enhance employee and manager experience, including highlighting root causes of issues.
• Maintain SIN and work permit data audits to ensure compliance with company policies and regulatory requirements.
• Participate in and support the resolution of various data audits across the team to ensure data accuracy and compliance.
• Manage and support Service Connection processes, ensuring timely handling and resolution of requests.

What You Bring

• 1-2 years of hands‑on Workday transactional experience; familiarity with HR case management systems is an asset.
• Proficiency in Microsoft Office and Adobe tools, with demonstrated experience maintaining accurate and up-to-date employee records in Workday.
• Strong attention to detail, organizational skills, and the ability to manage workloads within tight timelines.
• A detail‑oriented and outcome‑focused professional with strong analytical and problem‑solving skills.
• A collaborative team player who builds effective relationships across diverse stakeholder groups.
• A proactive communicator who builds strong partnerships across HR, Technology, Payroll, and other cross‑functional teams.
• Adaptable and open to continuous improvement, with a willingness to learn and follow established processes.
• A service‑oriented professional who delivers responsive, accurate support to employees, managers, and partners.
• Exercises sound judgment and applies established guidelines to resolve issues accurately and efficiently.
• Demonstrated ability to handle sensitive and confidential employee information with discretion.

We’re always looking for great talent! In addition to competitive pay, we offer:

• Comprehensive benefits and retirement programs
• Performance incentives, Continuing Education Programs
• Other perks to support your well‑being
• Career growth opportunities and product discounts

Broadband Salary Range: $44,000.00 – $73,000.00

Salary decisions are also dependent on other factors such as your experience, industry benchmarks, internal equity and other role‑specific requirements. For critical roles, the compensation offering will be reviewed to ensure alignment with market rate and conditions and the unique value you bring to the role.

This posting represents an existing vacancy within our organization.

We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.

About Us

Canadian Tire Corporation, Limited ("CTC") is one of Canada’s most admired and trusted companies. With more than 90 Owned Brands, over 1,600 retail locations, financial services, exemplary e-commerce capabilities, and exciting market‑leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits‑eligible employees and their families, including total well‑being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide‑ranging! Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity‑seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.