Coordinator, HELP

Canadian Red Cross; British Columbia; On-site; CAD 40,000 - 55,000; Part time

Job summary

A distinguished non-profit organization is seeking a Coordinator for their Health Equipment Loan Program in Courtenay, BC. This role involves reviewing referrals, scheduling equipment delivery, and coordinating with technicians. You will need strong customer service skills and the ability to handle challenging situations. The ideal candidate will have 2 years of education in health services, proficiency in MS Office, and be able to lift 50 lbs. Competitive conditions are provided in a supportive environment.

Qualifications

• 2 years of customer service experience or equivalent education and experience.
• Willingness to obtain First Aid certification.
• Ability to lift and carry 50 lbs.

Responsibilities

• Review incoming referrals for completeness and contact health professionals.
• Schedule equipment requests within contracted time frames.
• Coordinate service with program technicians.
• Act as a liaison for clients and health care professionals.
• Respond to inquiries regarding program eligibility.
• Enter equipment and client data into a database.
• Adhere to program policies and maintain quality control.

Skills

Customer service experience

Problem-solving skills

Interpersonal skills

First Aid certification

Fluency in English

Education

2 years of post-secondary education in health services or a related field

Tools

MS Office Suite

Job description

Title

Coordinator, Health Equipment Loan Program

Employee Working Location

In-person (Courtenay, BC)

Employment Status

Casual

Overview

The Canadian Red Cross (CRC) – an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada’s Best Employers 2024, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

In this role, you will:

• Review all incoming referrals for completeness and contact referring health professionals if additional information is required.
• Ensure all equipment delivery and installation requests are scheduled within contracted time frames and that high-priority clients receive prompt service.
• Work closely with program technicians to ensure accurate and efficient service to clients and coordinate repair services.
• Act as a liaison between clients, family members, and health care professionals regarding equipment availability, service provision, and return of loaned equipment.
• Respond to inquiries from clients, health care professionals, and the public regarding program eligibility and refer to other agencies as appropriate.
• Accurately enter all equipment and client data information into a database.
• Adhere to program policies and contract provisions, maintain program standards and quality control mechanisms.

What we are looking for:

• 2 years of post-secondary education in health services or a related field and two years of customer service experience, or an equivalent combination of education and experience.
• Proficient in the use of MS Office Suite.
• Ability to lift and carry 50 lbs.
• Ability to effectively problem solve, prioritize, organize and execute tasks in a dynamic environment.
• Strong interpersonal skills including diplomacy, empathy, and the ability to manage difficult situations.
• First Aid certification, or willingness to take training.
• Experience working with volunteers or knowledge of medical equipment would be an asset.
• Fluency in English is required.

Working Conditions:

• Majority of the work performed in an office environment.
• Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).