Coordinator - Health Equipment Loan Program

Canadian Red Cross; Kelowna; On-site; CAD 40,000 - 60,000; Part time

Job summary

A national humanitarian organization in Kelowna seeks a Coordinator for its Health Equipment Loan Program. This role involves overseeing client services, developing volunteer engagement plans, and ensuring high-quality program delivery. The ideal candidate has a two-year diploma, experience in volunteer management, and strong interpersonal skills. Previous knowledge in health programs is a plus. This position requires in-person work and occasional travel in the Interior region.

Qualifications

• Minimum two years' experience in volunteer management in a service-oriented capacity.
• Knowledge of health programs is an asset.
• Experience with diverse populations is an asset.

Responsibilities

• Ensure client services objectives and targets are met.
• Oversee client service requests and monitor program delivery.
• Develop annual action plans for the client services team.
• Select, supervise, and coach Lead Client Service volunteers.

Skills

Interpersonal skills

Customer-service orientation

Leadership

Problem-solving

Ability to manage multiple priorities

Fluency in English

Education

Two-year post-secondary diploma in rehabilitation sciences, social services, or business

Tools

MS Office Suite

Job description

Title: Coordinator - Health Equipment Loan Program

Employee Working Location: In-person (Kelowna)

Employment Status: Casual

The Canadian Red Cross (CRC) - an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada's Best Employers 2024, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

In this role, you will :

• Ensure that client services objectives and targets are met, monitor program delivery to ensure high performance standards and quality control.
• Assist in developing annual action plans for the client services team.
• Oversee the receiving, processing and tracking of client service requests, meeting Red Cross standards for timeliness and quality.
• Liaise with Talent Acquisition, Shared Services and Volunteer Engagement Experience regarding volunteer requirements necessary to achieve program objectives.
• Develop and implement volunteer retention and engagement activities.
• Select, supervise, and coach Lead Client Service volunteers in their role as volunteer supervisors.
• Contribute to and recommends modifications to systems designed to streamline, better secure or otherwise improve service delivery.
• Track financial and equipment donations and initiate corrective action when required.

What we are looking for :

• The minimum qualifications for this position are the completion of a two (2) year post-secondary diploma with a concentration in rehabilitation sciences, social services, business, and a minimum of two years of experience in volunteer management in a service-oriented capacity, or an equivalent combination of education and experience.
• Proficient in MS Office suite.
• Strong interpersonal skills.
• A collaborative approach to finding solutions.
• Ability to influence and lead others.
• Proven customer-service orientation.
• Ability to manage multiple priorities in a fast-paced environment.
• Knowledge and experience working in health programs is an asset.
• Experience working with a diverse population, and an understanding of cultural issues is an asset.
• Fluency in English is required, and fluency in another language is an asset.

Working conditions :

• Frequent travel around the Interior region.
• Valid Provincial Class 5 driver's licence.
• Current First Aid Certification, or willingness to take training.
• Some work will be conducted during non-traditional work hours, (Saturdays).
• Eligibility to work in Canada : At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to ourFAQfor more information.
• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).