Coordinator_FT-Perm

LOFT Community Services; Newmarket; On-site; CAD 64,000 - 77,000; Full time

Job summary

A nonprofit organization based in Ontario is looking for a dedicated Coordinator to lead the delivery of outreach services. The role involves overseeing day-to-day operations, advocating for underserved clients, and collaborating with various stakeholders. Ideal candidates will have a degree in a related field, substantial community service experience, and strong interpersonal skills. The position offers a competitive salary, and opportunities for professional development within a dynamic work environment.

Benefits

Comprehensive compensation and benefits package

Defined Benefits Pension Plan

24/7 Employee Assistance Program

Qualifications

• At least 5 years of relevant community support service experience in the mental health sector.
• Excellent understanding of harm reduction and psychosocial rehabilitation principles.
• Experience in program development, planning and evaluation.

Responsibilities

• Oversee all aspects of site management, including health and safety.
• Provide leadership and support to service staff.
• Advocate for clients in social services and health care systems.

Skills

Interpersonal skills

Analytical skills

Time-management

Organizational skills

Advocacy skills

Crisis intervention skills

Education

Degree or diploma in health care or social services

Job description

Title of Job: Coordinator
Date: December 19, 2025
Closing Date: January 4, 2026
Location: Newmarket, ON - York Region/Street Outreach & Services Network
Compensation: $64,933 - $76,560
Work Type: Onsite
Job ID: 10454092
Existing or New Position: Existing

Who We Are:

LOFT Community Services is a unique and dynamic charitable organization that supports people living with complex issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving 20,573 annually and providing 1,856 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.

Job Summary:

The coordinator provides overall team leadership and ensures the effective delivery of harm reduction and outreach services across the regions. This role oversees day-to-day operations, including Case Manager services, and supports clients by facilitating optimal care through a range of assistance and resources. In collaboration with the Manager, the Coordinator develops and maintains relationships with network partners, represents LOFT at system tables, and ensures staff including partner agency staff are informed about program operations and documentation requirements for reporting purposes. The coordinator is also responsible for guiding staff, maintaining service quality, and fostering strong relationships with individuals who are unhoused, at risk of homelessness, street‑involved, or experiencing mental health and substance use challenges.

York Region/Street Outreach & Services Network

The program provides a mobile van service that operates seven days a week from 1:00 pm – 9:00 pm, except for statutory holidays in York Region. Using a harm reduction approach, the program provides services to residents of York Region experiencing homelessness and those living at low and moderate-income levels. Clients are able to receive support from the van for basic needs and life‑saving services in a manner that fosters self‑worth and dignity.

What You Will Do:

• Oversee all aspects of the site management of the Service, including health and safety requirements, general maintenance and security.
• Promote personal empowerment through personalized programming, coaching, mentoring and support.
• Advocate in navigating the social services and health care systems to ensure accessibility and availability of services.
• Mediate issues including client, agency and other conflicts with resolution.
• Provide leadership and support to direct service staff, including scheduling, training, performance management and recruitment.
• Develop and implement operating procedures for the site and ensure compliance with established standards including property standards, fire codes and health and safety requirements.
• Maintain a general awareness of daily activities and client issues and identify staffing issues.
• Coordinate the acquisition, use and maintenance of site equipment and supplies, managing repair requests.
• Maintain accurate service records and incident reports, and oversee petty cash handling.
• Participate in regular service planning processes including service plan, operating plan, client satisfaction feedback process, quality improvement and other research activities and program evaluation reports.
• Identify gaps in service and recommend solutions, participating in meetings, planning and evaluation initiatives, committees, events and activities.
• Organize and participate in client meetings or other group activities that promote the well‑being of residents and the smooth operation of the service.
• Provide other related assistance as required by the Program Manager.

What You Bring:

• A degree or diploma in health care, social services or a related field.
• At least 5 years of relevant community support service experience in the mental health sector.
• Excellent understanding and implementation of harm reduction and psychosocial rehabilitation principles.
• Knowledge of the issues faced by adults with special needs and other marginalized client groups.
• Experience in program development, planning and evaluation.
• An understanding of the therapeutic relationship.
• Experience conducting meetings or facilitating groups, and strong analytical, time‑management and organizational skills.
• Excellent interpersonal, communication and counselling skills.
• Advocacy skills with knowledge of local community agencies and other professional services available to the client group.
• Ability to establish effective relationships with service providers.
• Good intake assessment, crisis intervention, advocacy and problem‑solving skills.
• Computer literacy sufficient to produce and maintain files, records or statistical information.
• A valid Ontario driver’s license.

Work Environment:

• Frequent driving, bending, kneeling and reaching, combined hours of sitting and standing while using office equipment and computers, light lifting of supplies and materials.
• Lifting up to 30 pounds, exposure to elements when working mobile outreach shifts, sitting and/or driving for extended periods of time.
• May be required to be on‑call as emergency contact for after‑hours on a rotating schedule.
• Staff will work in the community and may be exposed to secondhand smoke.

What Do We Offer:

• A comprehensive compensation and benefits package, including medical, dental, vision, life insurance and long‑term disability.
• Defined Benefits Pensions Plan.
• 24/7 Employee Assistance Program.
• E‑learning program available all year round.
• Starting vacation time above minimum standard.
• Additional paid personal and paid sick days.
• Professional development budget.
• Corporate Gym membership rate with GoodLife Fitness.
• Access to Perkopolis, a comprehensive corporate discount program.
• Access to unlimited DEI trainings through partnership with Canadian Centre for Diversity and Inclusion.
• Tuition reimbursement program.
• Maternity‑leave and Parental leave top‑up program.

Our commitments to Diversity:

LOFT Community Services is a values‑driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who also reflects that diversity. LOFT believes there are many ways to develop skills and build experience and expertise. Even if you don’t “tick all the boxes” but think you’d thrive in this role, you are encouraged to apply.

Note:

• A satisfactory vulnerable sector check (VSC) is also required.
• This posting provides only a summary of the responsibilities and requirements for the position.

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LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve. LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Requested accommodation will be provided in all parts of the application and hiring process by contacting [e-mail] or [phone].