Coordinator, Customs

Socket.dev; Bolton; On-site; CAD 50,000 - 55,000; Full time

Benefits offered by this job

Competitive compensation

Extended benefits including Health, D​

Career growth opportunities

Full-time, permanent position

Afternoon shift (8:00–16:30)

Occasional weekend coverage

Job summary

Titanium Transportation Group is seeking a Customs Coordinator to join our operations team. You will prepare and manage documents for freight clearances, ensuring accuracy and timely delivery for border crossings across Canada and the United States.

The role emphasizes communication with drivers, dispatchers, and brokers, while leveraging CBSA and CBP portals to complete submissions and maintain proper records. In-office environment with occasional overtime.

Qualifications

• Minimum 1 year experience in the Transportation industry.
• Experience with BorderConnect, CBSA ACI Portal, CBP ACE Portal.
• Post secondary diploma or certification required.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel).
• Strong communication and organizational skills are essential.

Responsibilities

• Develop documents such as manifests, PAPS/PARS, ACE/ACI.
• Generate clearance manifests using electronic customs systems for cross-border shipments.
• Communicate with Drivers, Dispatchers, Customs Brokers, and CBP/CBSA.
• Submit clearance requests to Customs Brokers and manage records.

Skills

Strong communication

Organizational skills

Ability to work under pressure

Professionalism, punctuality

Education

Post secondary diploma/certification

Tools

BorderConnect

CBSA ACI Portal

CBP ACE Portal

TMW (asset)

Microsoft Office Suite

Job description

About the Role

The Customs Coordinator, reporting to the Customs Manager, is a pivotal member of the Customs team who brings accuracy to the completion of document preparation. As a member of the operations team, our Customs Coordinator must be able to meet deadlines and communicate clearly with internal and external clients to ensure the correct documents are received, created and delivered for end-to-end freight clearances. The ability to easily identify key information from a BOL and Customs Invoices to accurately generate customs documents promptly with accuracy is essential to the success of the team.

Job Duties and Responsibilities

• Development of documents such as manifests, PAPS/PARS, ACE/ACI
• Utilizing electronic customs systems to generate clearance manifests for cross-border shipments (border connect CBSA ACI Portal and CBP Ace Portal)
• Communicate with Drivers, Dispatchers, Customs Brokers, CBP (US and Border Protection), and CBSA to resolve customs related issues
• Arrive and Export Customs bonds electronically
• Submit clearance requests to Customs Brokers
• Ensure accurate record retention (Synergize) and update internal software accurately
• Creating and updating Shipper, and Consignee profile records

What's In It for You?

• Competitive compensation with a salary range of $50,000–$55,000 annually
• Comprehensive extended benefits package, including Health, Dental, and Paramedical coverage
• Real career growth opportunities with an industry‑leading trucking company — we proudly promote from within
• Full‑time, permanent position offering long‑term stability
• Straight afternoon shift (8 am-4:30 pm) for consistent scheduling
• Occasional weekend coverage

Position Competencies:

• Minimum 1 year experience of Transportation industry experience required
• Experience with TMW an asset
• Experience with BorderConnect, CBSA ACI Portal. CBP ACE Portal an
• Strong communication skills, both written and verbal in English
• Exceptional level of organizational skills
• Post secondary diploma/ certification
• Experience with customs clearances processes and relevant documents
• Proficient use of Microsoft Office Suite (Outlook, Teams, Excel, Word, PowerPoint
• Professionalism, punctuality and a high level of organization is required
• Ability to perform well under pressure and uphold organizational values.
• Proven ability to work in a fast‑paced environment.
• Ability to administratively verify and process documentation for the creation of supporting documentation

Work Environment

• In- office environment
• Overtime as needed

Company Profile:

Titanium Transportation Group is a leading North American freight transportation company specializing in tech-forward trucking operations and logistics brokerages services throughout Canada and the United States. Our specialties are truckload, dedicated, and cross-border, along with comprehensive logistics and warehousing solutions for a wide range of industries.

Our focus on customer excellence, safety and innovation set Titanium apart and we are proud to have earned out place among Canada’s Fastest‑Growing Companies by Canadian Business, and as one of America’s Fast‑Growing Companies by the Financial Times. We are also proud to rank among Today’s Trucking Top 100 Fleets.

Our team of over 1,300 professionals operate from over 15 strategic locations. We are committed to meeting our clients’ evolving supply chain needs while driving growth and success. Join us at Titanium, where innovation and opportunity pave the way for a bright future in freight transportation and logistics.

Titanium Transportation Group Inc. is committed to providing accommodation throughout the recruitment process for individuals with disabilities, in line with the Accessibility for Ontarians with Disabilities Act. If you need accommodation, reach out to our HR team and we'll work with you to understand what is needed.