Coordinator, Account Receivable

Loblaw Companies Limited; Toronto; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading retail company in Toronto is seeking a Customer Service Co-ordinator to support the Customer Experience Team. This role involves answering customer inquiries about billing, processing payments, and managing customer experiences. Candidates should have a customer-centric mindset and strong communication skills. Bilingual in French is considered an asset.

Benefits

Comprehensive training

Competitive benefits

Qualifications

• 1+ year of experience in customer service.
• Ability to negotiate positive outcomes.
• Strong analytical skills.
• Capability to work independently or in a team.

Responsibilities

• Answer customer inquiries about billing and payments.
• Manage customer experiences and escalations.
• Process payments and update customer accounts.

Skills

Customer-centric mindset

Strong communication skills

Problem-solving skills

Multitasking

Interpersonal skills

Proficiency in Microsoft Office

Bilingual in French

Job description

Overview

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued. Live Life Well® is part of our focus as one of the country’s largest employers, with opportunities and experiences to help Canadians live well.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

Position

We are currently seeking highly motivated candidates to fill the position of Customer Service Co-ordinator, Accounts Receivable within our Enterprise Business Services team. Reporting out of the Toronto office, the role will support the Customer Experience Team by efficiently and effectively answering calls using a variety of soft skills and process knowledge to ensure that customers\' queries are swiftly resolved.

Responsibilities

• Answering calls about customer billing, statements, and charges on the account, processing payments, and updating records on customer accounts.
• Utilize soft skills to resolve customer escalations and manage customer experiences effectively. Keep track of outbound call requirements and notify customers as necessary to update them.
• Use soft skills to speak with customers / POA about outstanding charges on the account as well as processing outstanding payments via Moneris / Third Party Payment Portal and updating Customer Accounts.
• Processing cheque payments, sending payment received notifications, and updating customer accounts.
• Printing statement requests, exporting statements as PDF, mailing or emailing statements as per customer request.

Qualifications

• At least 1 year of experience in Customer Service Experience
• Possess a customer-centric mindset and have the ability to negotiate positive outcomes for both the business and the customer.
• Strong written and verbal communication skills.
• Strong problem-solving and analytical skills.
• Ability to prioritize and multitask daily activities in a fast-paced environment.
• Must be able to make sound decisions by realistic analysis of all relevant facts and provide advice to Management outlining the pros and cons of escalated collection actions.
• Strong interpersonal and collaboration skills with the ability to develop strong relationships.
• Proficiency in Microsoft Excel, Word and Outlook.
• Ability to work independently or as part of a larger team.
• Bilingual French language skills are considered an asset.

Diversity, Accessibility and Code of Conduct

Loblaw recognizes Canada\'s diversity as a source of national pride and strength. We have made it a priority to reflect our nation\'s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants and colleagues with disabilities.

We believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

We are committed to diversity, equity and inclusion and to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to disability can be made at any stage of application and employment. We encourage candidates to share accommodation needs so we can provide equitable opportunities.

Company Values and Sustainability

Our commitment to Sustainability and Social Impact is an essential part of how we do business. We focus on three pillars – Environment, Sourcing and Community – and aim to demonstrate leadership in these areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide decision-making and come to life through our Blue Culture. We offer progressive careers, comprehensive training, flexibility, and other competitive benefits. These are among the reasons we are recognized as one of Canada’s Top Employers, Best Diversity Employers, Greenest Employers and Top Employers for Young People.

Application Note

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We welcome varied perspectives and diverse experiences to our team.

Please Note: Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

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