Coordinateur de Programme, Bilingue - Program Coordinator

Cencora; Quebec; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Training programs

Mentorship programs

Healthcare benefits

Job summary

Cencora, via Innomar Strategies, is seeking an administrative professional for Canada to support patient and health care professional services and pharmaceutical marketing operations. The role focuses on CRM data integrity, document handling, and coordination across clinics.

Ideal candidates will be bilingual, proficient with Microsoft Office, and capable of handling multiple tasks in a dynamic healthcare setting.

Qualifications

• Ability to communicate effectively in English and French (written and verbal).
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience in a healthcare or pharmaceutical admin role is a plus.

Responsibilities

• Perform general administrative tasks such as mail handling, typing, and filing system maintenance.
• Create and maintain patient records in the CRM ensuring accuracy and updates.
• Assist with program progression tasks and liaise between team members.
• Handle inbound/outbound calls and manage documentation and reports.
• Support inventory and equipment coordination across clinics.

Skills

Bilingual English/French

Strong interpersonal skills

Critical thinking

Organizational skills

Problem solving

Team player

Independent worker

Education

High School Diploma or equivalent

Technical vocational training

3-5 years in admin role

SalesForce/CRM experience

Tools

Microsoft Word

Excel

PowerPoint

Salesforce CRM

Job description

Job Details

Ce poste s'inscrit dans le cadre des services d'accompagnement des patients et des professionnels de santé ainsi que des services de commercialisation pharmaceutique proposés par Cencora au Canada, par l'intermédiaire de notre division Innomar Strategies.

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Responsibilities

• Performs general administrative tasks such as handling the mail, typing, and maintenance of filling systems for the program.
• Create and maintain patient records in the CRM by ensuring information documented are accurate and updated regularly
• Execute administrative tasks critical to the progression of patients through the Program
• Act as a liaise between other members of the team
• Handling faxes (incoming/outgoing) accordingly and timely
• Labeling and attaching documents to the CRM and program drives
• Review and analyze documents for Adverse Events
• Report Adverse Events
• As required, responsible for processing copayment requests for patients, pharmacies and/or physicians for programs offering copay assistance or concierge payments
• Audits and maintains various reports specific to his/her business location by checking for errors, inconsistencies or discrepancies; makes corrections and notifies appropriate personnel of any modifications.
• Assists with a variety of scheduled and unscheduled projects occurring in the department at any given time.
• Participate in product and disease training sessions, internal as well as client-driven;
• Liaise with HCPs for prescription renewals via phone calls
• Manage inbound and outbound calls
• Complies with all appropriate policies, procedures, safety rules and regulations.
• Performs other related duties as assigned.

Responsabilités

• Accueillir les patients qui se présentent à leurs rendez‑vous, se présenter et les aider à utiliser le programme d’éducation iMD sur les IPADs de la clinique.
• Répondre aux appels téléphoniques et aux communications par télécopieur.
• Confirmer la date du prochain rendez‑vous au moment où le patient quitte la clinique
• Commander les fournitures de bureau et l’équipement pour toutes les cliniques sous sa responsabilité et en assurer la réception.
• Collaborer avec le coordonnateur principal des cliniques et avec l’équipe de gestion pour commander l’équipement pour les nouvelles cliniques, en assurer la livraison ainsi que l’installation des systèmes téléphoniques et de l’équipement.
• Faire un suivi auprès des programmes et des pharmacies dans les cas de médicaments ou de documents manquants (p. ex. formulaire d’inscription, ordonnances, etc.).
• Envoyer les formulaires et les rapports par télécopieur ou par courriel à la demande du personnel infirmier.
• Résoudre les problèmes de TI et les problèmes connexes dans les cliniques sous sa responsabilité en collaboration avec l’équipe des TI.
• Préparer les tableaux et les médicaments pour les rendez‑vous de la journée suivante.
• Transporter les médicaments, les échantillons de sang et les fournitures vers les autres cliniques au besoin.
• Remplir le registre des médicaments discontinués avec le soutien du personnel infirmier de la clinique.
• Participer à l’inventaire mensuel dans les cliniques sous sa responsabilité.
• Participer à l’exécution de certaines composantes des vérifications régulières conformément aux pratiques exemplaires en soins infirmiers.
• Répondre aux demandes des coursiers et gérer la procédure de retour des biens au siège social.
• Participer à la rédaction des rapports de variation de température des réfrigérateurs.
• Contribuer à informer la Commission de la santé et de la sécurité au travail avec l’aide du représentant de la Commission de la santé et sécurité au travail ou du gestionnaire du secteur d’affaires.
• Archiver et retourner les rapports des patients autorisés à sortir au siège social.
• Soutenir le gestionnaire du secteur d’affaires en ce qui concerne la qualité afin que les cliniques Innomar puissent garder leur certification ISO
• Exécuter d’autres tâches qui pourraient lui être assignées.
• Peut être amené à devoir rester en disponibilité/attente dans le cadre de ce rôle

Education

• High School Diploma or Post Secondary schooling preferred
• Technical vocational training or equivalent combination of experience and education
• 3-5 years experience in a similar administrative role
• Experience with the SalesForce software (or experience with a CRM system) an asset

Niveau D’éducation

• Éducation post-secondaire en administration de cabinet médical ou équivalent dans une discipline appropriée.
• Minimum de deux ans d’expériences dans le domaine de la santé
• Capacité de travailler en autonomie dans un environnement dynamique
• Capacité à changer et à acquérir de nouvelles compétences au besoin
• Le bilinguisme (anglais et français) est un atout.

Skills And Knowledge

• Ability to communicate effectively written and verbal, in English and in French, an asset
• In-depth knowledge of the Microsoft Office Suite of applications is essential
• Demonstrate a willingness to change and to learn new skillsAgility to adapt to changing priorities
• Strong interpersonal skills
• Strong critical thinking and analytical skills
• Strong organizational skills; attention to detail
• Excellent problem solving skills; ability to resolve issues effectively and efficiently
• Ability to represent a positive and professional image
• Ability to implement processes resulting in satisfactory audit practices
• Ability to work independently and in a team environment;

Compétences Et Connaissances

• Connaissance de l'industrie de la distribution pharmaceutique un atout
• Sens aigu des affaires et des finances
• Solides compétences analytiques et mathématiques
• Capacité de communiquer efficacement à la fois oralement et par écrit
• Compétences interpersonnelles et de leadership efficaces
• Sens de l'organisation; souci du détail
• Capacité à respecter les échéances de façon systématique
• Excellentes aptitudes en résolution de problèmes; capacité à résoudre les problèmes de façon efficace et efficiente.
• Excellentes compétences en service clientèle
• Connaissance de Microsoft Word, Excel, PowerPoint et d'autres programmes Office

What Cencora Offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Full time

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

Affiliated Companies

Affiliated Companies: Innomar Strategies