Conversation Bot Engineer - Dialogflow CX

Quantiphi; Canada; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Opportunities for upskilling

Collaborative work environment

Access to disruptive AI innovations

Job summary

A forward-thinking digital engineering firm in Canada is seeking a Chatbot Engineer to design and deploy conversational AI applications. You will work closely with teams to implement solutions using Dialogflow and optimize NLP models based on user interactions. Candidates should have proven experience in chatbot development, strong problem-solving skills, and proficiency in Python or Node.js. This is an opportunity to innovate at the forefront of AI technology with a company recognized for its impactful solutions.

Qualifications

• Proven experience in chatbot/voicebot development.
• Strong analytical and problem-solving abilities.
• Ability to work with cross-functional teams.

Responsibilities

• Design, develop, test, and deploy chatbots and voicebots.
• Create and manage intents and webhook integrations.
• Analyze chat transcripts to optimize NLP models.

Skills

Building and deploying chatbots/voicebots using Dialogflow

Natural Language Processing (NLP) concepts

Training and tuning bots using historical conversation data

Proficiency in Python or Node.js

Implementing webhook integrations and REST APIs

Tools

Dialogflow

CRM platforms

Job description

Overview

Quantiphi is an award-winning, AI-First digital engineering and consulting company focused on delivering high-impact Services and Solutions that help organizations solve what truly matters. We partner with enterprises to reimagine their businesses through intelligent, scalable, and transformative AI—driving measurable outcomes at the very core of their operations.

Since our founding in 2013, Quantiphi has tackled some of the world’s most complex business challenges by combining deep industry expertise, disciplined cloud and data engineering practices, and cutting-edge applied AI research. Our work is rooted in delivering accelerated, quantifiable business value—not just technology for technology’s sake.

Headquartered in Boston, Quantiphi is a global organization with 4,000+ professionals serving clients across key industry verticals, including BFSI, Healthcare & Life Sciences, CPG, MFG, TME etc. As an Elite and Premier partner to leading cloud and AI platforms such as NVIDIA, Google Cloud, AWS, and Snowflake, we build and deliver enterprise-grade AI services and solutions that create real-world impact.

We have been recognized with:

• 17x Google Cloud Partner of the Year awards in the last 8 years
• 3x AWS AI/ML award wins
• 3x NVIDIA Partner of the Year titles
• 2x Snowflake Partner of the Year awards
• Recognized Leaders by Gartner, Forrester, IDC, ISG, Everest Group and other leading analyst and independent research firms
• We offer first-in-class industry solutions across Healthcare, Financial Services, Consumer Goods, Manufacturing, and more, powered by cutting-edge Generative AI and Agentic AI accelerators
• We have been certified as a Great Place to Work for the third year in a row- 2021, 2022, 2023

Be part of a trailblazing team that’s shaping the future of AI, ML, and cloud innovation. Your next big opportunity starts here!

Job Description

Responsible for developing, enhancing capabilities, modifying and/or maintaining chatbot applications in the Global Markets environment. Conversation Bot Engineers design, code, test, debug and document programs as well as support activities for the corporate systems architecture. You are required to work closely with business partners in defining requirements for system applications. You must typically have in-depth knowledge of analyzing data, developing chatbot automation to handle data and work with data refinement tools. Understanding business requirements and coming up with optimum and best-to-market solutions.

Key Responsibilities

• Design, develop, test, and deploy chatbots and voicebots using Dialogflow.
• Create and manage intents, entities, contexts, fulfillment, and webhook integrations.
• Develop conversational flows and dialogue management strategies for multi-turn conversations.
• Analyze historical chat transcripts and large volumes of user-generated content to train and optimize NLP models.
• Improve intent classification accuracy, entity extraction, and response quality.
• Integrate Dialogflow bots with backend systems, APIs, CRM platforms, and third-party services.
• Implement webhook services using backend technologies.
• Perform corpus analysis and continuously refine training phrases and conversational flows.
• Monitor bot performance using analytics and optimize based on user behavior and feedback.
• Document conversational design patterns, training datasets, and technical specifications.
• Stay updated with new Dialogflow features and best practices.

Required Skills & Qualifications

Technical Skills

• Proven experience in building and deploying chatbots/voicebots using Dialogflow.
• Strong understanding of Natural Language Processing (NLP) concepts.
• Experience in training and tuning bots using historical conversation data.
• Knowledge of dialogue management, formal syntax, formal semantics, and corpus analysis.
• Proficiency in at least one of the following: Python, Node.js
• Experience implementing webhook integrations and REST APIs.
• Familiarity with cloud deployment environments.

Soft Skills

• Strong written communication skills, especially for conversational content design.
• Excellent analytical and problem-solving abilities.
• Ability to quickly learn and adapt to new technologies.
• Strong collaboration skills and ability to work with cross-functional teams.

What’s in it for YOU at Quantiphi?

• Make an impact at one of the world’s fastest-growing AI-first digital engineering companies.
• Upskill and discover your potential as you solve complex challenges in cutting-edge areas of technology alongside passionate, talented colleagues.
• Work where innovation happens - work with disruptive innovators in a research-focused organization with 60+ patents filed across various disciplines.
• Stay ahead of the curve—immerse yourself in breakthrough AI, ML, data, and cloud technologies and gain exposure working with Fortune 500 companies.