Control Tower Lead: Proactive Customer Logistics & Insights

American President Lines; Montreal; On-site; CAD 65,000 - 85,000; Full time

Job summary

A global logistics leader in Montreal is seeking a Customer Service Manager to enhance customer relationships and drive service excellence. The role requires over 5 years of proven experience in customer service management, strong leadership skills, and the ability to effectively handle complaints and issues. This position offers professional development opportunities and a commitment to a diverse work environment.

Benefits

Professional Development Opportunities

Continuing Education

Qualifications

• Extensive experience of +5 years in customer service management.
• Flexibility and resilience to adapt to change.
• Emotional Intelligence to manage customer interactions effectively.

Responsibilities

• Proactively manage customer communication to ensure satisfaction.
• Handle crisis and complaint management effectively.
• Drive profitability through upselling and monitoring service performance.

Skills

Customer communication

Problem-solving

Flexibility

Leadership

Critical thinking

Education

Post secondary education, college level

Tools

MS Office

Job description

A global logistics leader in Montreal is seeking a Customer Service Manager to enhance customer relationships and drive service excellence. The role requires over 5 years of proven experience in customer service management, strong leadership skills, and the ability to effectively handle complaints and issues. This position offers professional development opportunities and a commitment to a diverse work environment.