Contract, Youth Worker, Crisis Program

Covenant House Vancouver - Vancouver, BC; Vancouver; On-site; CAD 48,000 - 60,000; Full time

Job summary

Covenant House Vancouver is seeking a Youth Worker for the Crisis Program to build trusting relationships with youth and assess their immediate needs. You will work with a multidisciplinary team to determine the best plan of care to help youth reach goals and transition to independence.

Responsibilities include greeting youth, coordinating services, assisting with housing, employment, education, and life skills, and providing crisis intervention and trauma-informed support in a fast-paced

Qualifications

• Diploma or degree related to social service.
• Experience in a similar role preferred but not required.
• Combination of education and experience considered.
• First Aid & Non-Violent Crisis Intervention is an asset.
• Please include current and past volunteer experience on your resume.

Responsibilities

• Greet and welcome youth, assess immediate needs, provide resources.
• Initiate and maintain relationships with at-risk youth 16-24.
• On entry, orient youth and complete program intake/admission.
• Collaborate with staff to set attainable goals and action plans.
• Assist youth with accessing external supports and accompany them if needed.
• Coordinate youth meetings and activities, including life skills.
• Respond to emergencies with trauma-informed practice; provide crisis intervention.
• Manage youth case files and documentation.
• Attend trainings as directed by management.
• Front desk and reception duties as required.

Skills

Interpersonal skills

Communication skills

At-risk youth familiarity

Mental health awareness

Substance use awareness

Indigenous cultural safety

Professional boundaries

Basic computer skills

Trauma-informed practice

Lifting / physical capability

Education

Social service degree or diploma

Job description

As we serve vulnerable youth, all employees working for Covenant House Vancouver must be fully vaccinated for COVID-19. Proof of vaccination status will be required prior to your start date.

About Covenant House Vancouver

Since 1997, Covenant House Vancouver has provided relentless support for youth experiencing, or at-risk of experiencing, homelessness. We provide support to young people age 16 to 24 who have experienced a wide range of early life and ongoing, complex trauma; including physical, sexual and emotional abuse and neglect. Our purpose is to serve all youth, with absolute respect and unconditional love, to help youth experiencing homelessness, and provide a safe and supportive environment for all youth in need.

Working at Covenant House will be one of the most meaningful things that you’ll do in your life. However, you will be confronted with significant issues in this work and frankly, this work is not for everyone. In the course of doing your work, particularly for those doing frontline work, you will be exposed to the trauma of others. The youth we serve may also experience overdose, physical harm perpetuated by self or others and even death. Because we provide a relational model of care, the harms our youth experience can impact us in varying degrees.

While we provide training for youth workers on avoiding what we call vicarious trauma (namely, the trauma you can experience or take on by hearing other’s traumatic stories), and a generous allowance for counselling, it is still difficult work that can and does take its toll on many employees. Self-awareness and self-care are key. Some candidates and employees decide during the recruiting and probationary periods that this work isn’t for them, and that is totally fair.

We will provide more information on vicarious trauma during recruiting and on‑boarding, to help you decide if Covenant House is the place for you.

The Impact the Youth Worker with the Crisis Program Team can make:

Your primary role as a youth worker is to build trusting, supportive professional relationships with youth. You will work with a multidisciplinary team to determine the best plan of care to help youth reach their goals and transition to healthy, confident adults. Working in the Crisis Program, you will provide youth with their basic and immediate needs, support them with employment and educational resources, and guide them to transition to independence when they may be ready.

How you will contribute:

• Greet and welcome youth accessing CHV services, assess and respond to their immediate needs, and provide them with practical resources including food, clothing, transportation
• Initiate, develop and maintain relationships with at risk youth 16-24 years of age
• Upon entry to the Program, introduce the services provided, orient new youth, complete program intake/admission
• Work collaboratively with other staff to assist youth in identifying attainable short and long-term goals, strategies for meeting these goals, and an action plan for implementation
• Assist youth with accessing external community supports and accompany them if needed
• Coordinate youth meetings and activities, including recreation and life skills
• Respond to any emergencies or potential behavioral, mental health, emotional, or substance use concerns using trauma-informed practice
• Provide crisis intervention, including responding to overdoes/administering first aid and Naloxone that may happen within CHV premises, ongoing training will also be provided
• Manage youth case files, including all relevant reporting and documentation
• Attend all training as directed by your manager
• Clean, search, and remake resident rooms at discharge
• Laundry as needed
• Front Desk and reception duties as required
• Other duties as required

Who are we looking for?

Education and Experience:

• Diploma or degree related to social service
• Experience in a similar role is preferred but not required
• Combination of education and experience will be considered
• First Aid & Non-Violent Crisis Intervention is an asset
• Please include current and past volunteer experience on your resume

Competencies:

• Excellent interpersonal and communication skills
• Familiarity with at risk youth and youth homelessness
• Ability to work with youth experiencing complex mental health challenges
• Familiarity with issued related to substance use and Harm Reduction principles and practices
• Familiarity with Indigenous Cultural Safety
• Ability to maintain professional boundaries with the Youth
• Basic computer skills
• Working knowledge of Trauma Informed Practice
• Able to lift up to 25 lbs, and kneel and squat as needed

Additional Position Information:

The schedule is as follows: CP F-Sa 8a-8p; Su 7:30a-7:30p 72hrs

Program: Crisis Program - Female and Gender Diverse

Breaks: Paid and on‑site

The successful candidate can expect a starting annual salary of between $23.92 and $29.90 depending on factors such as internal equity, experience, competencies, and education.

In 2024, we were recognized as one of Canada’s Top 100 Employers

Diversity, Equity & Inclusion

Covenant House Vancouver is a secular organization that welcomes and serves young people from all backgrounds. While the international federation to which we belong was founded in the 1970s by members of the Catholic Church, we are not aligned with any specific faith traditions.

CHV is committed to upholding diversity, equity, and inclusion in our workplace. We actively encourage applications from members of groups with historical and/or current barriers to equity, including, but not limited to:

• Persons from groups marginalized due to race, ancestry, colour, religion/spiritual beliefs, or place of origin;
• Persons with visible (physical) and/or invisible (mental) disabilities;
• Persons who identify as women;
• Persons of marginalized sexual orientations, gender identities, and gender expressions; and
• Indigenous persons.

We recognize that many of these identities intersect and that therefore, diversity, equity, and inclusion can be complex. We value the contributions that each person brings and are committed to ensuring full and equal participation for all at Covenant House Vancouver.

We love what we do and try to make a difference every day. Covenant House Vancouver offers a competitive salary with a great benefits package and excellent opportunity for training and career advancement. If you are looking to join a place where we have a purpose and aim to achieve positive outcomes,