Contract Management Specialist – SSO

Baxter International; Mississauga; On-site; CAD 65,000 - 85,000; Full time

Job summary

A leading global healthcare company in Mississauga seeks a Contract Management Specialist to oversee the lifecycle of contracts with distributors. You will ensure compliance with terms while maintaining strong relationships with stakeholders. The ideal candidate has a Bachelor's Degree in Business, relevant experience in contract management, and excellent communication skills. Familiarity with contract management tools and proficiency in Excel are required. This role aims to optimize contract workflows and support business goals.

Qualifications

• 3–5 years of experience in contract management or business operations.
• Experience working with channel partners or distributors preferred.
• Familiarity with contract lifecycle management tools required.

Responsibilities

• Maintain, review, and finalize distributor and SSO agreements.
• Support dispute resolution processes for trading partners.
• Manage contract routing and documentation in the management system.
• Ensure accurate contract entry, tracking, and file maintenance.

Skills

Contract management

Communication skills

Analytical thinking

Relationship management

Organizational skills

Proficiency in Excel

Tableau

Education

Bachelor's Degree in Business

Tools

Microsoft Office

Contract lifecycle management tools

SAP

Job description

Overview

This is whereyour work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride.

Role

Contract Management Specialist – SSO & Distributors is responsible for handling, administering, and supporting the lifecycle of commercial contracts with distribution partners and Strategic Sales Organizations (SSOs). This role is critical in maintaining strong external partnerships and ensuring contract terms support revenue goals, compliance standards, and business strategies. In addition to contract oversight, the role involves developing and maintaining relationships with key distributor and SSO stakeholders and providing customer-facing reports that support clarity, accountability, and performance.

What you'll do

• Maintain, review, and finalize distributor and SSO agreements, renewals, and amendments.
• Support the SSO & Distributor function in activities/processes such as management of Trace/Chargeback and Dispute Resolution processes for applicable trading partners in a timely manner as well as reconciliation of accounts receivable where the trading partner is on a chargeback model.
• Manage contract routing, approvals, and documentation within the contract management system.
• Ensure accurate contract entry, tracking, and file maintenance.
• Manage and work with SSO/GPO and Distributor agreements to get alignment on items, eligible member listing and other requirements
• Setup and maintain Trading Partner Headquarter / Branch accounts and DCB Roll-up and Cross-Reference for all accounts, items, unit of measure and pack factor conversions, customer connections
• Responsible for loading trace sales into the distributor chargeback system to facilitate chargeback processing and downstream internal and external reporting.
• Accountable for validating sales and resolving all errors related to sales, trace and chargebacks, i.e. cross reference errors, pricing errors etc.
• We serve as a key point of contact for internal and external partners regarding contract terms, compliance, and critical issues.
• Collaborate with Contracts, Pricing, Sales, Marketing, Logistics, Customer Care, Accounts Receivable & Payable to ensure contract terms meet business objectives and successful end-to-end contract management.
• Support business operations with contract questions, documentation, and renewals.
• Discover opportunities to enhance contract workflows, templates, and data accuracy.

What you'll Bring

• Bachelor's Degree in Business
• 3–5 years of experience in contract management or business operations, preferably in a commercial environment.
• Experience working with channel partners, distributors, or SSOs strongly preferred.
• Familiarity with contract lifecycle management tools
• Excellent interpersonal and communication skills to manage external relationships and provide clear reporting.
• Proficient in Microsoft Office, particularly Excel!
• Proficient in Tableau, JDE, SAP etc.

Preferred Qualifications

• Demonstrated ability to build trust and rapport with internal & external business partners.
• Strong organizational skills with the ability to manage multiple contracts and competing deadlines.
• Analytical thinking with attention to detail, accuracy, consistency, and data integrity.
• CPA (accounting) designations strongly preferred
• French Language skills an asset.

Equal employment opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please let us know the nature of your request along with your contact information.

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