Contract Billing Representative

Canon Canada; Montreal (administrative region); Hybrid; CAD 43,000 - 46,000; Full time

Benefits offered by this job

Health coverage

Life insurance

Disability program

Wellness programs

Vacation and PTO

RRSP matching

Profit sharing

Tuition assistance

Product discounts

Free coffee

On-site cafeteria

Gym access

Referral program

Recognition program

Community involvement

Appreciation events

Job summary

Canon Canada is seeking a Bilingual Contract Billing Representative to support hybrid work arrangements in Montreal. You will collect meter reads for service contract billing, keep records up to date, and assist with escalations to ensure timely invoicing.

Reporting to the Regional Manager, Service Administration, you will analyze readings, generate reports from S21DS, and help finalize billing before due dates. A strong command of French and English is required.

Qualifications

• Bilingual French & English required.
• High School diploma or equivalent preferred.
• Less than 12 months of work experience required.
• Analytical skills to review meter reads and cross-reference with equipment models.
• Basic computer/technical skills to enter, sort, and filter data in Excel.

Responsibilities

• Collect meter reads from customers for service contract billing.
• Contact customers when meter reads are not received within the scheduled timeframe.
• Keep customer contact information up to date in the database.
• Analyze and resolve customer issues or escalate to higher management when necessary.
• Ensure Spreadsheet Billing Accounts are finalized on or before the contractual due dates and notify the Service Administration Call Center once completed.
• Generate reports from S21DS to determine weekly/monthly billings to identify all customers to be invoiced.

Skills

Bilingual French & English

Analytical skills

Time management

Excel data entry

Education

High school diploma or equivalent

Tools

Excel

Job description

Bilingual Contract Billing Representative- Hybrid

Reporting to the Regional Manager, Service Administration, you will be responsible for collecting meter reads for billing and performing related administrative tasks to maximize service revenue.

Key Responsibilities

• Collect meter reads from customers for service contract billing.
• Contact customers when meter reads are not received within the scheduled timeframe.
• Keep customer contact information up to date in the database.
• Analyze and promptly resolve customer issues or escalate them to higher management when necessary.
• Ensure Spreadsheet Billing Accounts are finalized on or before the contractual due dates and notify the Service Administration Call Center once completed.
• Generate reports from S21DS to determine weekly/monthly billings to identify all customers to be invoiced.

To Succeed, You Will Need

• Bilingual French & English required
• No degree required. A high school diploma or equivalent is preferred.
• Less than 12 months of work experience required.
• Intermediate analytical skills required to review received meter reads and cross-reference them with equipment models to validate the provided information.
• Basic computer/technical skills required to enter, sort, and filter data in Excel.
• Basic time management and task prioritization skills required to execute work within established deadlines.

Why Join?

We offer a Hybrid work schedule. You will be required to be in the office Mondays, Wednesdays and Thursdays each week, with the ability to work from home for the remainder of the week (subject to specific business needs requiring office attendance). When working from home, a reliable internet connection is required. Remote work is supported with cloud-based applications and collaboration tools.

Benefits

• Comprehensive health coverage plan that includes medical, dental and vision
• Life insurance, disability and wellness programs
• Vacation, Paid Personal Time and Sick days
• Matching RRSP Contribution & Profit-Sharing Program
• Tuition Assistance Program for Professional Continuing Education
• Discounts on Canon products, retailers, memberships and more!

EMPLOYEE PERKS

• Free coffee and snacks
• On-site cafeteria and outdoor patio
• Employee gym and fitness centre
• Employee referral program
• Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products.
• Community involvement
• Employee Appreciation Events

One (1) current vacancy exist.

Canon Canada Inc. is committed to transparent and fair compensation and job postings. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. Compensation Range: $43,000 - $46,000 annually. Canon has been at the forefront of digital imaging innovation for more than 80 years. Since 1973, Canon Canada has been the leading provider of consumer, business and professional digital imaging solutions to Canadians. At Canon Canada, we've established a diverse culture that's made us a respected and successful industry leader. Canon's corporate philosophy is Kyosei: all people, regardless of race, religion or culture, harmoniously living and working together into the future. We have been recognized by Forbes as one of Canada's best employers for diversity. We are committed to environmental sustainability and have established programs that support our Kyosei philosophy and Environmental Charter. Since 2019, Canon Canada has been named one of Canada's Greenest Employers, an award that recognizes employers leading the way in creating a culture of environmental awareness. We offer comprehensive health and wellness benefits, learning and development opportunities, recognition programs and other perks. We want your career with us to be a journey, and we provide the tools to help you contribute and succeed from Day 1. As an equal opportunity employer, we welcome applications from all backgrounds and are committed to supporting and celebrating the diversity in our workforce. While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment. Canon Canada is proud to provide accommodation(s) during the recruitment process. For applicants requiring accommodation in the recruitment and assessment process and when hired, please contact us at [e-mail] or at 1-855-531-3850 or 905-863-8713. To learn more about Canon Canada, visit careers.canon.ca.