Contents Division Lead Technician

PuroClean; Town of Sylvan Lake; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading emergency property restoration service provider in Canada is seeking a Contents Division Lead Technician in Sylvan Lake. The successful candidate will manage production operations, ensuring jobs are completed per established processes while maintaining high customer satisfaction. This role emphasizes leadership, organizational skills, and the ability to multitask. A strong focus on team building and training is essential for success. Competitive pay and benefits are offered, along with opportunities for career advancement.

Benefits

Flexible Scheduling

Aggressive Competitive Wages

Paid Training for Career Advancement

Opportunity to Help People in Times of Need

Qualifications

• Focus on personal development and team building is essential.
• Calm under pressure and able to multitask.
• Strong record keeping and communication delivery.

Responsibilities

• Manage customer satisfaction and represent brand operations.
• Oversee production teams and manage job assignments.
• Maintain equipment inventory and ensure safety standards.

Skills

Leadership skills

Attention to detail

Multitasking ability

Organizational skills

Job description

Contents Division Lead Technician

Full Time • Sylvan Lake

Contents Division Manager

• Create an organized and systematic contents and cleaning division
• Provide System & documentation for moving the job from scheduling content work, prepping for packout, performing packout, storage, cleaning, and then scheduling the packback, to then performing the backpack
• Ongoing training of technicians & create a system of metrics/benchmarks to hold them accountable. # of boxes packed per hr,
• Systematic checking of technician work at 3 stages: Packout, cleaning/storage, and packback
• System for keeping track of billing of storage & supplements
• 3 individuals who can help with estimating in xactimate

This division will be a self sustainable division with controls in place to ensure customer service reviews remain high and costs are maintained. It will be staffed w a team who is cross trained and able to handle other types of losses (water, recon, etc). Team members feel proud to be a part of this division. It generates profit for the company by itself.

There literally is no limit. We feel confident and positive because we walk into work every morning knowing we are trained and prepared for what needs to happen. Customers feel like we really know what we're talking about because we keep them informed on the process, potential pitfalls, and solutions AHEAD of project start. Our techs are trained and thus what a contents manager would say to the customer is what a technician would say, so there is no confusion. People begin to make careers out of working in our contents division and find purpose because they feel they are in control of their lives because they are ORGANIZED.

Company and Culture:

PuroClean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a ‘servant-based leadership’ mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.

Job Position Description:

With a ‘One Team’ mentality, manage production operations, ensuring jobs are completed according to PuroClean® production processes and procedures. Manage all aspects of Franchise production. Keep owner or General Manager updated on production. Manage and improve customer satisfaction, including the resolution of customer complaints. Production processes are performed according to guidelines. Documentation is completed in a timely and accurate manner. Production costs are maintained at the established rate. Both internal and external communications are timely and effective. Jobs are completed, either meeting or exceeding customer expectations. Production division annual initiatives are completed effectively. A PuroClean Operations Manager takes pride in going above and beyond customer expectations in their times of need by providing a world class level of service which sets up apart from our competitors in the industry.

Responsibilities:

• Managing Customer and client satisfaction and representing and improving brand operations
• Networking and building relationships with partners and Centers of Influence
• Assigning jobs, managing production teams while overseeing scheduling, completion of work orders and assuming role of production manager as needed
• In house Human Resources management, overseeing all aspects of safety and health requirements and daily office management.
• Overseeing status of small and large-loss jobs and communicating processes with management and ownership.
• Maintaining inventory for equipment, vehicles and facilities related maintenance. ‘personal ownership’
• Ensure clear communication with entire staff, ability to manage relationships.

Qualifications:

• Focus on personal development, team building, and leadership skills is essential
• Attention to detail, aptitude for multitasking and calm under pressure
• Aptitude with record keeping, easily accessing information and communicating ‘the message’
• Awareness and respect for safety, using care are caution with teammates and customers
• Strength with multitasking and handling deadlines, organizational and leadership skills
• Ability to learn quickly and flexible with change and professional challenges
• Learn and develop new professional skills in a fast-paced environment
• Serve your community in their time of need. ‘Servant Based Leadership’
• Be a part of a winning team with the ‘One Team’ mentality. We serve together
• Competitive pay, benefits and flexible hours
• Additional benefits and perks based on performance and employers’ policies

Compensation: $15.00 - $20.00 per hour

"We Build Careers" - Steve White, President and COO

With over 300 locations across North America and Canada, PuroClean is leading the industry in emergency property restoration services, by helping families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a ‘servant-based leadership’ mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.

Culture is very important to us. We want to make sure that we are the right fit for YOU!

Apply today and join our Winning TEAM.

"We are One Team, All In, Following The PuroClean Way in the spirit of Servant Leadership"

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to PuroClean Corporate.

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At PuroClean We Provide:

Flexible Scheduling

Aggressive Competitive Wages

Paid Training for Career Advancement

Opportunity to Help People in Times of Need

"Working for the PuroClean brand opened my eyes to the bigger picture. We’re all about servicing our community, building trust, and helping others. PuroClean provides opportunity to help you in your own career and further your education."