Content Operations Architect — Data-Driven, Hybrid

Lightspeed; Montreal; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading technology company in Montreal is seeking a Content Operations Specialist to optimize data-driven processes and assist with self-service content for merchants. The ideal candidate has strong analytical skills, experience in technical writing, and fluency in English. You will be part of a dynamic team focusing on content effectiveness and project management. This role offers a hybrid working environment and a range of employee benefits.

Benefits

Unlimited paid time off

Health insurance

Flexible working policy

Health and wellness benefits

Volunteer day

Qualifications

• 2+ years of experience in a technical writing, content analyst, or similar role.
• Experience writing technical content and monitoring performance.
• Basic HTML coding knowledge.

Responsibilities

• Analyzes complex data sets from multiple analytics tools.
• Transforms complex technical concepts into effective customer-centric content.
• Effectively communicates across time zones and mediums with collaborators.

Skills

Exceptional written and verbal English language skills

Analytical skills

Project management

Technical writing

Content effectiveness

Tools

Google Analytics

Zapier

Monday.com

Asana

Zendesk Guide

WordPress

Job description

A leading technology company in Montreal is seeking a Content Operations Specialist to optimize data-driven processes and assist with self-service content for merchants. The ideal candidate has strong analytical skills, experience in technical writing, and fluency in English. You will be part of a dynamic team focusing on content effectiveness and project management. This role offers a hybrid working environment and a range of employee benefits.