Content Designer

Capital One Group; Toronto; Hybrid; CAD 95,000 - 108,000; Full time

Benefits offered by this job

WFH allowance

Mental health coverage

Tuition subsidies

Job summary

Capital One Canada is seeking a Senior Content Designer to own the copy and structure for secure payments experiences across mobile and web, shaping money transfer flows with a human-centered lens.

You will collaborate with product, design, legal and marketing to create customer-friendly experiences that are clear, accessible, and consistent with our voice guidelines.

Qualifications

• 4-5 years of content design or UX writing for digital products.
• Portfolio with 1-2 case studies showing end-to-end thinking and measurable outcomes.
• Demonstrated data fluency; comfortable with analytics dashboards.
• Strong storytelling and presentation skills.
• Highly organized with a track record of delivering against competing priorities.
• Collaborative by nature; able to learn quickly and iterate.

Responsibilities

• Write end-to-end content for payments features.
• Collaborate with Product, Design, Research, Legal, Marketing and Engineering to create valuable experiences.
• Shape the experience, not just the copy.
• Contribute to IA, navigation and interactive models.
• Use data and insights to inform recommendations.
• Leverage analytics and call-center data to guide content decisions.
• Uphold brand voice and content guidelines; ensure WCAG 2.1 AA accessibility.
• Support multiple workstreams and key projects.
• Provide a human-centered point of view in discussions.

Skills

Content design

UX writing

Data fluency

Storytelling

Collaboration

AI fluency

Tools

LLMs

Job description

About Capital One Canada

For 30 years, we’ve been on a mission to change banking for good. We challenge the traditional bank stereotype, fostering a culture where innovation thrives and bold ideas are celebrated. We’re driven by what’s possible, leveraging the power of data and technology to empower innovative solutions, inspire one another to dream boldly, and take transformative ownership of decisions and outcomes that directly impact millions of Canadians. Every challenge is an opportunity to lead from the front, working together toward a shared vision that extends far beyond banking. We balance high-performance with investment in your long-term success, ensuring you have the support you need to do your best work. Here, you’ll take full accountability for your path, upskilling through hands‑on experience and mentorship, to turn your curiosity into a career built on your own terms. Are you ready to redefine what’s next?

About the Team

Our Experience Design (XD) Team is at the forefront of enriching our customers’ lives with exceptional digital experiences and we need an experienced Content Designer (Senior Associate) to help us in our mission of changing banking for good. We’re looking for a team player who can apply their skills and talents to make a true impact on our customers. We love to experiment and learn, we are excited about our future, and we need your help to get there!

About the Role

In this role, you will own the copy / content writing and structure of the secure side experiences across mobile and web - primarily the payments features. You will write effective content from a human‑centered lens for money transfer flows. Your impact will help Capital One customers achieve success through a clear understanding of how to interact with core services and features. By collaborating closely with the broader XD team, product, engineering, legal and marketing teams, you will help shape a world‑class customer experience in the next evolution of our products and services.

Responsibilities

• Write content end‑to‑end for payments features
• Collaborating closely with Product, Design, Research, Legal, Marketing and Engineering to bring to life experiences Capital One customers will value, trust and love
• Shaping the experience, not just the copy.
• You will contribute to IA, navigation and interactive models
• Use data and customer insights to shape hypothesis‑driven recommendations.
• Leverage analytics, research findings, call‑center data to inform recommendations
• Uphold and elevate standards by applying our voice, tone, content guidelines
• Write for screen readers, assistive technologies, meeting WCAG 2.1 AA standards
• Support multiple workstreams, contributing toward several key projects
• Proactively make recommendations and be a voice in the room by sharing a human‑centered POV that other team members may not have considered

Basic Qualifications

• 4-5 years of content design or UX writing experience for digital products, including mobile and responsive web
• Portfolio of 1-2 case studies showing end‑to‑end thinking of the problem, your approach you used to solution, your specific contribution, notable project constraints and any measurable outcome
• Demonstrated data fluency. You’re comfortable diving into analytics dashboards or presentations.
• Strong storyteller and presentation skills. You use data and narrative to carry the impact of your work and what a human-centered approach can mean for the program’s success
• Highly organized and self‑directed with a track record of delivering against competing priorities
• Collaborative by nature and eager to build on ideas, fail fast and learn fast

Preferred Qualifications

• Experience in Financial Services or heavily regulated environments
• AI fluency - ability to use LLMs as tools to expedite, automate and generate ideas
• Strategic thinking, with the ability to look ahead and identify best‑in‑class content and copywriting methodologies / standards
• Experience contributing content governance within design systems
• Experience with notification strategy, conversational design or personalization at scale
• Deep accessibility knowledge or certification
• Working at Capital One

Working at Capital One

You’ll be empowered to take end‑to‑end ownership of your work and your career, backed by a high‑performance, hybrid culture and holistic suite of benefits designed to support your whole self. Find your rhythm: We believe trust fosters the flexibility and autonomy required to balance personal needs with a focus on high performance. We support a hybrid model – with 3 days in the office per week – that gives room for both collaboration and personal commitments.

Benefits built for your life

We take a holistic approach to well‑being, providing support for you and those who are most important to you. This includes:

• full coverage for spouses, domestic partners and dependents
• a one‑time Work From Home allowance to build your comfortable workspace
• up to $3,000 in mental health coverage
• up to $5,000 in annual tuition subsidies

This posting is for an existing vacancy. The expected annual salary range for this position is $94,800-$108,200. This role is also eligible to earn performance‑based incentive compensation, which may include cash bonus(es). Incentives could be discretionary or non‑discretionary depending on the plan.

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

We embrace the responsible use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. However, no hiring decisions are made using AI as every hiring decision is made by our hiring managers, business interviewers, and recruitment professionals. Our teams are equipped with training that empowers them to use AI responsibly.

At Capital One, we’re building a leading information‑based technology company. Still founder‑led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit.